User Feedback. Upon Harvard’s request, Service Provider shall notify Harvard of accessibility complaints from users of the Deliverables. Upon Harvard’s request, Service Provider shall incorporate into the Deliverables a method by which users may contact knowledgeable persons to report difficulties accessing or using the Deliverables and to direct comments, questions, and complaints regarding accessibility. Service Provider shall resolve all accessibility complaints that describe Non-Conformance with the same level of priority as remedying any equivalent loss of function for individuals without disabilities.
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