Uptime Details Clause Samples

Uptime Details. The following exclusions apply to both Actual Monthly Uptime Minutes and Monthly Uptime Minutes measurements: a) Weekly scheduled maintenance windows will not be included in the calculation of Monthly Uptime Percentage. The customer must select a one-hour weekly maintenance window (day of week and time of day) from the following range of options: i) Tuesday: 00:00 - 01:00 UTC, or ii) Thursday: 17:00 - 18:00 UTC, b) Service Level Credits shall not be provided for: a) any failures to meet the SLAs caused by Customer, its employees, agents, subcontractors or End Users; b) an outage in the underlying infrastructure required to provide the Service that is not controlled by SUSE and neither will be included in the Monthly Uptime measurement. This includes, but is not limited to: Cloud Provider - Amazon Web Services (AWS) outages (▇▇▇▇://▇▇▇.▇▇▇▇▇▇.▇▇▇ and any successor or related site designated by SUSE), Internet network or backbone outages, Internet DNS outages, power outages, SUSE’s suspension or termination of your right to use the Service in accordance with the Agreement, or any event qualifying under the Force Majeure provisions of the Agreement.