Uptime Commitment. Jitterbit will use commercially reasonable efforts to make (i) the Jitterbit Platform hosted by Jitterbit available 99.9% of the time (“Uptime Percentage”) excluding: (1) planned downtime; and (2) unscheduled downtime caused by: (a) circumstances beyond Jitterbit’s or its contractors’ reasonable control (including, but not limited to: acts of God, acts of government, flood, fire, earthquake, civil unrest, acts of terror, strike or other labor problem, issues related to Third Party Applications, Customer Data or denial of service attacks); (b) circumstances entitling Jitterbit to suspend access to the Jitterbit Platform under Sections 11.4 and 12; and (c) a User’s failure to use the Jitterbit Platform in accordance with section 3.2 or the Documentation.
Appears in 2 contracts
Sources: Master Subscription Agreement, Master Subscription Agreement