Common use of Unauthorised Payments Clause in Contracts

Unauthorised Payments. If there has been an unauthorised payment, we will refund you by the end of the next Business Day after you tell us unless: • We reasonably believe you have acted fraudulently, or • You have (with intent or gross negligence) failed to take care of your security procedures or failed to notify us without undue delay after becoming aware of the loss, theft or unauthorised use of your security procedures, where you will be liable for all losses. Once you have notified us of the loss, theft, or misappropriation of your security procedures, in accordance with Clause 6 above, you will not be liable for any losses incurred in respect of any Payment Services, unless you have acted fraudulently. If we investigate further and find that you had authorised the payment, you will need to return any refund we gave you.