Common use of Unauthorised Payments Clause in Contracts

Unauthorised Payments. To help us prevent fraud, the Account Holder must contact us and inform us immediately if the Account Holder does not recognise any transaction shown on the Platform or Account Statement or where any authorised payment was executed incorrectly. Finductive is to be informed promptly (at the latest within 13 months of the date the transaction was deducted from the Account Holder’s Payment Account) in order to have any errors corrected. Evidence and other information must be provided, as we may require this to prove that the payment in question was unauthorised or executed incorrectly. Where we are required to do so, on the following Business Day, we will credit the Payment Account with the amount claimed, whilst the investigation takes place, reserving the right to re-debit the transaction should the payment prove to have been authorised or executed correctly. We may either refund the full amount of the relevant payment or notify that the claim for refund has been rejected. A charge may apply. Where the Account Xxxxxx has not acted contrary to the provisions set out in clauses 8 and 8.1, we will be responsible for any loss that we are informed about within the above-mentioned time frame, except for the first €50, which shall be borne by the Account Holder. If we suspect fraud or that you have been grossly negligent, we will investigate the transaction and we will only be responsible if/when we have concluded that there has been no fraud and you have not been grossly negligent whereupon we will immediately refund the amount of the unauthorised transaction, less the first €50 as stated above, and any resulting charges. We will have no further liability towards the Account Holder.

Unauthorised Payments. To help us prevent fraud, the Account Holder must contact us and inform us immediately if the Account Holder does not recognise any transaction shown on the Platform or Account Statement or where any authorised payment was executed incorrectly. Finductive is to be informed promptly (at the latest within 13 months of the date the transaction was deducted from the Account Holder’s Payment Account) in order to have any errors corrected. Evidence and other information must be provided, as we may require this to prove that the payment in question was unauthorised or executed incorrectly. Where we are required to do so, on the following Business Day, we will credit the Payment Account with the amount claimed, whilst the investigation takes place, reserving the right to re-debit the transaction should the payment prove to have been authorised or executed correctly. We may either refund the full amount of the relevant payment or notify that the claim for refund has been rejected. A charge may apply. Where the Account Xxxxxx Holder has not acted contrary to the provisions set out in clauses 8 and 8.1, we will be responsible for any loss that we are informed about within the above-mentioned time frame, except for the first €50, which shall be borne by the Account Holder. If we suspect fraud or that you have been grossly negligent, we will investigate the transaction and we will only be responsible if/when we have concluded that there has been no fraud and you have not been grossly negligent whereupon we will immediately refund the amount of the unauthorised transaction, less the first €50 as stated above, and any resulting charges. We will have no further liability towards the Account Holder.