Common use of Unacceptable Practices Clause in Contracts

Unacceptable Practices. ERO shall comply with both the letter and spirit of Fair Lending laws that govern financial institutions. Specifically, ERO shall not engage in any unacceptable practices, including but not limited to the following: telling consumers they must apply for a bank product in order to receive their refund, charging excessive fees or fees unrelated to the preparation and filing of a tax return or bank product, failing to provide the consumer with any required bank product disclosures, requiring a consumer to sign disclosures before reading them, intentionally misrepresenting any material fact concerning the bank’s products or its program including pricing or timing of disbursements, or, intentionally steering a consumer to a RAL when that customer has expressed a desire for a different product. An ERO who engages in unacceptable practices may be suspended from the Program at the discretion of SBBT. A list of unacceptable practices is provided in the Bank Program User Manual, however, it remains the sole discretion of SBBT to determine whether or not an ERO has engaged in behavior that SBBT deems to be “unacceptable”.