TRANSACTION PROCESSING QUALITY. CATEGORY TARGET Transaction Processing Overall Transfer Agent corporate-wide quality results will meet or exceed 97.0%. Results will be measured using industry benchmark reported by National Quality Review, (NQR) quarterly and will be adjusted to exclude mutually reclassified items and items mutually identified to have no external impact. Results will be reported on a quarterly basis. Note: NQR reports its measurement of performance for manual processing as a percentage and also reports a "precision variable" for the percentage measurement. For purposes of this Schedule, the Transfer Agent shall also be deemed to have met a Service Level if the measurement that NQR reports for the Transfer Agent for that Service Level varies from the NQR average by no more than the NQR reported precision variable for that quarter. Note: Overall measurements are based on a review of a multi-client sampling of the Transfer Agent’s clients. The selected clients in the sampling are subject to change.
Appears in 17 contracts
Samples: Transfer Agency and Service Agreement (Federated Global Allocation Fund), Agency and Service Agreement (Federated Index Trust), Transfer Agency and Service Agreement (Federated Short-Intermediate Duration Municipal Trust)
