Training Content Development Clause Samples

Training Content Development. 8.1 Once a course has been completed, Staff shall be tested on the content of the course and shall be expected to achieve the Pass Criteria for the said course. Staff shall be allowed to re-sit tests. However, if they fail to meet the Pass Criteria on two occasions, they shall be considered not suitable for the role and shall not be permitted to perform or undertake further work or training in relation to such role for Client. 8.2 The Pass Criteria for each individual course shall be agreed with Client as part of the design of the courses. 8.3 The principles for deriving the Pass Criteria shall include one or all of the following: 8.3.1 a clear understanding of the training material subject matter; 8.3.2 completion of training tasks and tests with the agreed acceptance rate; 8.3.3 a demonstration of system knowledge and competency to defined approval levels; and 8.3.4 knowledge of the processes and procedures and taking appropriate action; and shall be equivalent to the criteria used by Client. 8.4 As well as ensuring that Staff achieve the Pass Criteria for all Training Modules, it shall be the responsibility of Contractor to satisfy themselves that the Staff can demonstrate all of the following prior to being able to commence the provision of Services: 8.4.1 a full understanding of Client’s brand, brand values and cultural behaviour; 8.4.2 a full understanding of Client’s policies, procedures and compliance regulations; 8.4.3 a full understanding of Client’s industry and systems; and 8.4.4 a demonstrated ability to apply all learning to a live situation. Details of Client’s brand, brand values, cultural behaviour, policies, procedures and compliance regulations shall be included in the Agreed Documents or through the Training Plan.