Common use of Trading operations Clause in Contracts

Trading operations. 9.4.1 Client’s claims relating to trading operations shall be accepted by the Company in an electronic format within 2 working days from the date on which the dispute arose. 9.4.2 If a dispute refers to a trading operation, the Client shall submit a claim by email to ▇▇▇▇▇▇▇▇▇▇@▇▇▇▇▇▇▇▇▇.▇▇.▇▇ 9.4.3 The claim shall specify: • name and surname of the Client; • trading account number; • time and date when the dispute situation arose (based on the trading platform time); • ticket numbers of disputable orders; • claim description, including screenshots or other supporting information, when possible. 9.4.4 The Company shall notify the Client of the commencement of consideration of the claim within 5 working days of receipt of the claim. 9.4.5 Any claim relating to trading operations shall be considered in accordance with the Trading Operations Regulations incorporated in this Agreement. 9.4.6 The Company’s server log file shall be the main source of information to be considered where disputes arise in relation to trading operations and shall override any other evidence that may be used in resolving the dispute, including the log file of the Client’s Terminal. 9.4.7 In the event that the server’s log file contains no information confirming actions performed by the Client, any arguments the Client may submit is his defense will be considered invalid due to the lack of such information.

Trading operations. 9.4.1 Client’s claims relating to trading operations shall be accepted by the Company in an electronic format within 2 working days from the date on which the dispute arose. 9.4.2 If a dispute refers to a trading operation, the Client shall submit a claim by email to ▇▇▇▇▇▇▇▇▇▇@▇▇▇▇▇▇▇▇▇.▇▇.▇▇▇. 9.4.3 The claim shall specify: • ● name and surname of the Client; • ● trading account number; • ● time and date when the dispute situation arose (based on the trading platform time); • ● ticket numbers of disputable orders; • ● claim description, including screenshots or other supporting information, when possible. 9.4.4 The Company shall notify the Client of the commencement of consideration of the claim within 5 working days of receipt of the claim. 9.4.5 Any claim relating to trading operations shall be considered in accordance with the Trading Operations Regulations incorporated in this Agreement. 9.4.6 The Company’s server log file shall be the main source of information to be considered where disputes arise in relation to trading operations and shall override any other evidence that may be used in resolving the dispute, including the log file of the Client’s Terminal. 9.4.7 In the event that the server’s log file contains no information confirming actions performed by the Client, any arguments the Client may submit is in his defense will be considered invalid due to the lack of such information. 9.4.8 The Company reserve the right to investigate, at any time and at sole discretion, and for any reason, without being obliged to provide to Client with any explanation or justification, any activity that may violate this Agreement, including, but not limited to, any use of software applications to access our Company's trading platform, and/or any engagement in any activity prohibited by this Agreement.