Trading operations. 9.4.1. Client’s claims relating to trading operations shall be accepted by the Company in an electronic format within 2 working days from the date on which the dispute arose. 9.4.2. If a dispute refers to a trading operation, the Client shall submit a claim by email to ▇▇▇▇▇▇▇▇▇▇@▇▇▇▇▇▇▇▇▇▇▇.▇▇▇. 9.4.3. The claim shall specify: ● name and surname of the Client; ● Trading Account number; ● time and date when the dispute situation arose (based on the Trading Platform time); ● ticket numbers of disputable orders; ● claim description, including screenshots or other supporting information, when possible. 9.4.4. The Company shall notify the Client of the commencement of consideration of the claim within 5 working days of receipt of the claim.
Appears in 2 contracts
Sources: Client Agreement, Client Agreement