Tracking Complaints Clause Samples
Tracking Complaints. BMT shall track Complaints related to the bank. The tracking requirements of this clause (a) shall apply to all Complaints, whether received orally or in writing, including those delivered by email or other electronic media, and shall include a description of the nature of the Complaint and BMT’s response thereto. BMT shall provide Bank with a copy of the Complaint Log for each calendar month on or before the tenth (10th) day of the following calendar month. Escalated Complaints shall be reported to the Bank within two (2) Business Days of BMT being notified of such Escalated Complaint. If Bank is named in the Escalated Complaint, BMT shall notify Bank promptly after receiving such Escalated Complaint and BMT will identify in the Complaint Log which Escalated Complaints specifically name Bank. BMT shall maintain an internal procedure to ensure that all Complaints are tracked and responded to appropriately in accordance with generally accepted practices related to the deposit processing services, and shall provide Bank with evidence thereof upon request.
Tracking Complaints. Nationstar shall track Executive Complaints in a database. At Fannie Mae’s request, Nationstar will provide Fannie Mae with a database report of such Executive Complaints containing such data as Fannie Mae may reasonably request. Nationstar shall maintain an internal procedure to ensure that written complaints received by Nationstar are properly delivered to its legal department and/or Office of the President (or such other departments or offices of Nationstar that are designated to fill the roles thereof with respect to complaints in the future), as applicable, and provide Fannie Mae with evidence thereof upon request.