TICKET STATUS Sample Clauses
TICKET STATUS. Tickets will be assigned a status by the Jcurve Support Consultant as follows: Open Ticket open for action or resolution. Pending Waiting on a response from the requester or pending an agreed meetingtime. On-Hold Unable to progress the ticket due to a Defect, Enhancement request orthird-party. Solved Resolution Provided to the customer Closed Solved tickets will be closed automatically after 5 days of no activity.
TICKET STATUS. During the utility coordination meetings the WUCS shall collect and maintain the Ticket Status information to determine the status of all locate requests within the project limits. This information will be used to assure those planning to use mechanized equipment to excavate or work within the project limits are prepared to begin work when they have reported or estimated beginning work. At points where the Contractor’s or utility company’s operations are adjacent to or conflict with overhead or underground utility facilities, or are adjacent to other property, damage to which might result in considerable expense, loss, or inconvenience, work shall not commence until all arrangements necessary for the protection thereof have been made.