Common use of The Network Operator Clause in Contracts

The Network Operator. As an electricity retailer, We are not responsible for the operation of the Electricity Network. The Electricity Network is operated by The Network Operator, and We cannot control the way in which they operate the Electricity Network. If You raise a concern about the operation of the Electricity Network, We will, without assuming liability: a) work with You to ensure The Network Operator is adequately informed of the concern; and b) work to ensure that The Network Operator abides by all relevant Laws when addressing the concerns which You have raised. 12 COMPLAINTS PROCESS You may make a complaint to Us about anything We have done or have failed to do, and We will manage any complaint according to Our complaints handling process and the Australian Standard on Complaints Handling guidelines (AS/NZS 10002:2014). If You are unhappy with Our response, You may escalate the complaint to a higher level within Our organisation. If You are still unhappy with Our response, then You may refer the complaint to the Electricity Industry Ombudsman (You should give Us the opportunity to respond to Your complaint before You refer it to the Electricity Industry Ombudsman). Please contact Us if You would like more information on Our complaints handling process or on the