Test Issue Classification Clause Samples

Test Issue Classification. 2.4.1 Test issue priorities shall be assessed in accordance with the following table: Priority 1 Severity: prevents a critical element of the Managed Services and/or the Supplier Software from functioning or being performed which has a direct or indirect impact on patients and/or end users. Priority 2 Severity: all elements of the M a na g e d Services and/or the S u pp l i er S of t war e can still function with acceptable reasonable workaround; however functionality or performance is severely impacted.. Priority 3 Severity: all elements of the M a na g e d Services and/or the S u p p l i er S of t war e can still function with an acceptable reasonable workaround agreed by the parties; however required functionality or performance is materially impacted. Priority 4 Severity: all elements of the Managed Services and/or the Supplier Software can still function, however there is minor functionality/performance impact. Priority 5 Severity: all elements of the Managed Services and/or the Supplier Software can still function, however there are minor cosmetic defects with no functional impact and with no impact on patients or clinical services. . Appendix 1 Outline Implementation Plan [milestones to be populated depending on modules] Where the Customer fails to meet its responsibilities as further detailed in this Schedule 3 and elsewhere in this Agreement, then MAGENTUS will be relieved of its obligations under this Agreement to the extent that such failure by the Customer results in a failure by MAGENTUS, or additional cost to, MAGENTUS: i) Customer shall provide the required access in order for MAGENTUS to remotely support the Software, and in a timely manner, and provide all required connectivity in order for the Software to be used by the Customer (including any peripheral devices); ii) Customer shall complete all activities set out in implementation plans, in a timely manner and in accordance with such plans; iii) Customer shall prepare test scripts for all required testing, and carry out testing, in a timely manner iv) Where MAGENTUS determines that a Customer site visit is required to resolve a Fault then the Customer shall allow such access; v) The Customer shall provide first line support, and ensure that it has the available system manager resource to provide initial support to end users calls logged in respect of the Software and shall be available during the Core Hours, and such resource shall be capable of providing end user training in respect of ...