TELEPHONE STATISTICS. BH-19 Report including a separate section for clinical calls and Provider and Covered Individual services calls that includes the number of calls, received, answered and abandoned, as well as the measures of Contract performance standards on calls answered within 30 seconds, and average speed of answer.
Appears in 2 contracts
Sources: Standard Contract, Contract for the Masshealth PCC Plan’s Comprehensive Behavioral Health Program and Management Support Services
TELEPHONE STATISTICS. BH-19 Report including a separate section for clinical calls and Provider and Covered Individual services calls that includes the number of calls, received, answered and abandoned, as well as the measures of Contract performance standards on calls answered within 30 seconds, and average speed of answer.
Appears in 1 contract
Sources: Standard Contract