Technical Support. The Managed Service Provider shall provide a telephone support desk staffed by support personnel who shall be available on Business Days during the hours of 08h30 to 17h00 Central African Time to address the Support Objectives. Office hours: 08h30 – 17h00 After hours: 17h01 – 08h29 Emergency Escalation: ▇▇▇▇▇▇▇ ▇▇▇ ▇▇▇ ▇▇▇▇ Email: ▇▇▇▇@▇▇▇▇▇▇▇▇▇▇▇▇.▇▇▇
Appears in 11 contracts
Sources: Managed Service Agreement, Managed Service Agreement, Managed Service Agreement
Technical Support. The Managed Service Provider shall provide a telephone support desk staffed by support personnel who shall be available on Business Days (Monday to Friday and excluding public holidays) during the hours of 08h30 to 17h00 Central African Time to address the Support Objectives. Office hours: 08h30 – 17h00 After hours: 17h01 – 08h29 Emergency Escalation: ▇▇▇▇▇▇▇ ▇▇▇ ▇▇▇ ▇▇▇▇ Email: ▇▇▇▇@▇▇▇▇▇▇▇▇▇▇▇▇.▇▇▇
Appears in 6 contracts
Sources: Managed Service Agreement, Managed Service Agreement, Managed Service Agreement
Technical Support. The Managed Service Provider shall provide a telephone support desk staffed by support personnel who shall be available on Business Days (Monday to Friday and excluding public holidays) during the hours of 08h30 to 17h00 Central African Time to address the Support Objectives. Office hours: 08h30 – 17h00 After hours: 17h01 – 08h29 Emergency Escalation: ▇▇▇▇▇▇▇ ▇▇▇ ▇▇▇ Adriaan van der ▇▇▇▇ Email: ▇▇▇▇@▇▇▇▇▇▇▇▇▇▇▇▇.▇▇▇
Appears in 1 contract
Sources: Managed Service Agreement
Technical Support. The Managed Service Provider shall provide a telephone support desk staffed by support personnel who shall be available on Business Days (Monday to Friday and excluding public holidays) during the hours of 08h30 to 17h00 Central African Time to address the Support Objectives. Office hours: 08h30 – 17h00 After hours: 17h01 – 08h29 Emergency Escalation: ▇▇▇▇▇▇▇ ▇▇▇ ▇▇▇ ▇▇▇▇ Email: ▇▇▇▇@▇▇▇▇▇▇▇▇▇▇▇▇.▇▇▇
Appears in 1 contract
Sources: Service Agreement
Technical Support. The Managed Service Provider shall provide a telephone support desk staffed by support personnel who shall be available on Business Days (Monday to Friday and excluding public holidays) during the hours of 08h30 to 17h00 Central African Time to address the Support Objectives. Office hours: 08h30 – 17h00 After hours: 17h01 – 08h29 Emergency Escalation: ▇▇▇▇▇▇▇ ▇▇▇ ▇▇▇ van der ▇▇▇▇ Email: ▇▇▇▇@▇▇▇▇▇▇▇▇▇▇▇▇.▇▇▇
Appears in 1 contract
Sources: Service Agreement