Common use of Technical Support Clause in Contracts

Technical Support. For purposes of the ordering document, technical support consists of Software Updates, Product Support and/or other annual technical support services you may have ordered. If ordered, annual technical support (including first year and all subsequent years) is provided under Oracle’s technical support policies in effect at the time the services are provided. The technical support policies, incorporated in this agreement, are subject to change at Oracle’s discretion; however, Oracle will not materially reduce the level of services provided for supported programs during the period for which fees for technical support have been paid. You should review the policies prior to entering into the ordering document for the applicable services. You may access the current version of the technical support policies at xxxx://xxxxxx.xxx/contracts. Technical support is effective upon shipment, or if shipment is not required, upon the effective date of the ordering document. If your order was placed through the Oracle Store, the effective date is the date your order was accepted by Oracle. Software Updates or Product Support acquired with your order may be renewed annually and, if you renew the Software Updates or Product Support for the same number of licenses for the same programs, for the first and second renewal years the fee for Software Updates or Product Support will not increase by more than 4% over the prior year’s fees. If your order is fulfilled by a member of Oracle’s partner program, the fee for Software Updates or Product Support for the first renewal year will be the price quoted to you by your partner; the fee for Software Updates or Product Support for the second renewal year will not increase by more than 4% over the prior year's fees. If you decide to purchase technical support for any license within a license set, you are required to purchase technical support at the same level for all licenses within that license set. You may desupport a subset of licenses in a license set only if you agree to terminate that subset of licenses. The technical support fees for the remaining licenses will be priced in accordance with the technical support policies in effect at the time of termination. Oracle’s license set definition is available in the current technical support policies. If you decide not to purchase technical support, you may not update any unsupported program licenses with new versions of the program. Oracle reserves the right to desupport its programs or particular versions of its programs. You will be notified in advance when Oracle determines that a program is to be desupported. Such desupport notices, which are posted at Oracle’s customer support web site, MetaLink (or Oracle's then current customer support web site), contain desupport dates, information about availability of Extended Support and Extended Maintenance Support and information about migration paths for certain features. The desupport notices are subject to change; Oracle will provide updated desupport notices on MetaLink (or Oracle's then current customer support web site) as necessary.

Technical Support. For purposes of the ordering documentthis agreement, technical support consists of Software Updates, Product Support and/or other annual technical support services you may have orderedordered for the programs. If ordered, annual technical support (including first year and all subsequent years) is provided under Oracle’s technical support policies in effect at the time the services are provided. The Oracle’s technical support policies, policies are hereby incorporated in by reference into this agreement, and are subject to change at Oracle’s discretion; however, Oracle policy changes will not materially reduce result in a material reduction in the level of services provided for supported programs during the period for which fees for technical support have been paid. You should review the policies prior to entering into the ordering document your purchase order for the applicable services. You may access the current version of the technical support policies at xxxx://xxxxxx.xxx/contracts. If you decide to not purchase technical support at the time of the license and/or hardware purchase then you will be required to pay reinstatement fees to DLT or Oracle in accordance with Oracle’s current technical support policies if you decide to purchase support at a later date. Technical support is effective upon shipment, or if shipment is not required, upon the effective date of the ordering document. If order to which this agreement accompanies otherwise stated in your order was placed through the Oracle Store, the effective date is the date your order was accepted by Oracleorder. Software Updates Update License & Support (or Product Support any successor technical support offering to Software Update License & Support, “SULS”) acquired with your order may be renewed annually and, if you renew the Software Updates or Product Support SULS for the same number of licenses for the same programs, for the first and second renewal years the fee for Software Updates or Product Support SULS will not increase by more than 4% over the prior year’s fees. If your order is fulfilled by a member of Oracle’s partner program, the fee for Software Updates or Product Support for the first renewal year will be the price quoted to you by your partner; the fee for Software Updates or Product Support for the second renewal year will not increase by more than 4% over the prior year's fees. If you decide to purchase technical support for any license within a license set, you are required to purchase technical support at the same level for all licenses within that license set. You may desupport a subset of licenses in a license set only if you agree to terminate that subset of licenses. The technical support fees for the remaining licenses will be priced in accordance with the technical support policies in effect at the time of termination. Oracle’s license set definition is available in the current technical support policies. If you decide not to purchase technical support, you may not update any unsupported program licenses with new versions of the program. Oracle reserves the right to desupport its programs or particular versions of its programs. You will be notified in advance when Oracle determines that a program is to be desupported. Such desupport notices, which are posted at Oracle’s customer support web site, MetaLink (or Oracle's then current customer support web site), contain desupport dates, information about availability of Extended Support and Extended Maintenance Support and information about migration paths for certain features. The desupport notices are subject to change; Oracle will provide updated desupport notices on MetaLink (or Oracle's then current customer support web site) as necessary.

Technical Support. For purposes of the ordering document, technical support consists of Software Updates, Product Support and/or other annual technical support services you You may have orderedordered for the Programs. If ordered, annual technical support (including first year and all subsequent years) is provided under Oracle’s technical support policies in effect at the time the services are provided. The technical support policies, incorporated in this agreement, are subject to change at Oracle’s discretion; however, Oracle policy changes will not materially reduce result in a material reduction in the level of services provided for supported programs Programs during the period for which fees for technical support have been paid. You should review the policies prior to entering into the ordering document for the applicable services. You may access the current version of the technical support policies at xxxx://xxxxxx.xxx/contracts. Technical support is effective upon shipment, or if shipment is not required, upon the effective date of the ordering documentdocument unless otherwise stated in Your order. If your Your order was placed through the Oracle Store, the effective date is the date your Your order was accepted by Oracle. Software Updates Update License & Support (or Product Support any successor technical support offering to Software Update License & Support, “SULS”) acquired with your Your order may be renewed annually and, if you You renew the Software Updates or Product Support SULS for the same number of licenses for the same programsPrograms, for the first and second renewal years the fee for Software Updates or Product Support SULS, will not increase by more than 43% over the prior year’s fees. If your Your order is fulfilled by a member of Oracle’s partner programProgram, the fee for Software Updates or Product Support SULS for the first renewal year will be the price quoted to you You by your Your partner; the fee for Software Updates or Product Support SULS for the second renewal year will not increase by more than 43% over the prior year's fees. If you You decide to purchase technical support for any license within a license set, you You are required to purchase technical support at the same level for all licenses within that license set. You may desupport a subset of licenses in a license set only if you You agree to terminate that subset of licenses. The technical support fees for the remaining licenses will be priced in accordance with the technical support policies in effect at the time of termination. Oracle’s license set definition is available in the current technical support policies. If you You decide not to purchase technical support, you You may not update any unsupported program Program licenses with new versions of the program. Oracle reserves the right to desupport its programs or particular versions of its programs. You will be notified in advance when Oracle determines that a program is to be desupported. Such desupport notices, which are posted at Oracle’s customer support web site, MetaLink (or Oracle's then current customer support web site), contain desupport dates, information about availability of Extended Support and Extended Maintenance Support and information about migration paths for certain features. The desupport notices are subject to change; Oracle will provide updated desupport notices on MetaLink (or Oracle's then current customer support web site) as necessaryProgram.

Technical Support. For purposes of the ordering document, technical support consists of Software Updates, Product Support and/or other annual technical support services you may have orderedordered for the programs. If ordered, annual technical support (including first year and all subsequent years) is provided under Oracle’s technical support policies in effect at the time the services are provided. The technical support policies, incorporated in this agreement, are subject to change at Oracle’s discretion; however, Oracle policy changes will not materially reduce result in a material reduction in the level of services provided for supported programs during the period for which fees for technical support have been paid. You should review the policies prior to entering into the ordering document for the applicable services. You may access the current version of the technical support policies at xxxx://xxxxxx.xxx/contracts. Technical support is effective upon shipment, or if shipment is not required, upon the effective date of the ordering documentdocument unless otherwise stated in your order. If your order was placed through the Oracle Store, the effective date is the date your order was accepted by Oracle. Software Updates Update License & Support (or Product Support any successor technical support offering to Software Update License & Support, “SULS”) acquired with your order may be renewed annually and, if you renew the Software Updates or Product Support SULS for the same number of licenses for the same programs, for the first and second renewal years the fee for Software Updates or Product Support SULS will not increase by more than 4% over the prior year’s fees. If your order is fulfilled by a member of Oracle’s partner program, the fee for Software Updates or Product Support SULS for the first renewal year will be the price quoted to you by your partner; the fee for Software Updates or Product Support SULS for the second renewal year will not increase by more than 4% over the prior year's fees. If you decide to purchase technical support for any license within a license set, you are required to purchase technical support at the same level for all licenses within that license set. You may desupport a subset of licenses in a license set only if you agree to terminate that subset of licenses. The technical support fees for the remaining licenses will be priced in accordance with the technical support policies in effect at the time of termination. Oracle’s license set definition is available in the current technical support policies. If you decide not to purchase technical support, you may not update any unsupported program licenses with new versions of the program. Oracle reserves the right to desupport its programs or particular versions of its programs. You will be notified in advance when Oracle determines that a program is to be desupported. Such desupport notices, which are posted at Oracle’s customer support web site, MetaLink (or Oracle's then current customer support web site), contain desupport dates, information about availability of Extended Support and Extended Maintenance Support and information about migration paths for certain features. The desupport notices are subject to change; Oracle will provide updated desupport notices on MetaLink (or Oracle's then current customer support web site) as necessary.

Technical Support. For purposes of the ordering document, technical support consists of Software Updates, Product Support and/or other annual technical support services you may have ordered. If ordered, annual technical support (including first year and all subsequent years) is provided under Oracle’s technical support policies in effect at the time the services are provided. The technical support policies, policies incorporated in this agreement, are subject to change at Oracle’s discretion; however, Oracle will not materially reduce the level of services provided for supported programs during the period for which fees for technical support have been paid. You should review the policies polices prior to entering into the ordering document for the applicable services. You may access the current version of the technical support policies at xxxx://xxxxxx.xxx/contractshttp//xxxxxx.xxx/xxxxxxxxx. Technical support is effective upon shipment, or if shipment is not required, upon the effective date of the ordering documentdocument unless otherwise stated in your order. If your order was placed through the Oracle Store, the effective date is the date your order was accepted by Oracle. Software Updates or Product Support Technical support acquired with your order may be renewed annually and, if you renew the Software Updates or Product Support technical support for the same number of licenses for the same programs, for the first and second renewal years the fee for Software Updates or Product Support technical support will not increase by more than 4% over the prior year’s fees. If your order is fulfilled by a member of Oracle’s partner program, the fee for Software Updates or Product Support technical support for the first renewal year will be the price quoted to you by your partner; , the fee for Software Updates or Product Support technical support for the second renewal year will not increase by more than 4% over the prior year's ’s fees. If you decide to purchase technical support for any license within a license set, you are required to purchase technical support at the same level for all licenses within that license set. You may desupport a subset of licenses in a license set only if you agree to terminate that subset of licenses. The technical support fees for the remaining licenses will be priced in accordance with the technical support policies in effect at the time of termination. Oracle’s license set definition is available in the current technical support policies. If you decide not to purchase technical support, you may not update any unsupported program licenses with new versions of the program. Oracle reserves the right to desupport its programs or particular versions of its programs. You will be notified in advance when Oracle determines that a program is to be desupported. Such desupport notices, which are posted at Oracle’s customer support web site, MetaLink (or Oracle's then current customer support web site), contain desupport dates, information about availability of Extended Support and Extended Maintenance Support and information about migration paths for certain features. The desupport notices are subject to change; Oracle will provide updated desupport notices on MetaLink (or Oracle's then current customer support web site) as necessary.

Technical Support. For purposes of the ordering document, technical support consists of Software Updates, Product Support and/or other annual technical support services you may have orderedordered for the programs. If ordered, annual technical support (including first year and all subsequent years) is provided under Oracle’s technical support policies in effect at the time the services are provided. The technical support policies, incorporated in this agreement, are subject to change at Oracle’s discretion; however, Oracle policy changes will not materially reduce result in a material reduction in the level of services provided for supported programs during the period for which fees for technical support have been paid. You should review the policies prior to entering into the ordering document for the applicable services. You may access the current version of the technical support policies at xxxx://xxxxxx.xxx/contracts. Technical support is effective upon shipment, or if shipment is not required, upon the effective date of the ordering documentdocument unless otherwise stated in your order. If your order was placed through the Oracle Store, the effective date is the date your order was accepted by Oracle. Software Updates Update License & Support (or Product Support any successor technical support offering to Software Update License & Support, “SULS”) acquired with your order may be renewed annually and, if you renew the Software Updates or Product Support SULS for the same number of licenses for the same programs, for the first and second renewal years the fee for Software Updates or Product Support SULS will not increase by more than 44 % over the prior year’s fees. If your order is fulfilled by a member of Oracle’s partner program, the fee for Software Updates or Product Support SULS for the first renewal year will be the price quoted to you by your partner; the fee for Software Updates or Product Support SULS for the second renewal year will not increase by more than 44 % over the prior year's fees. If you decide to purchase technical support for any license within a license set, you are required to purchase technical support at the same level for all licenses within that license set. You may desupport a subset of licenses in a license set only if you agree to terminate that subset of licenses. The technical support fees for the remaining licenses will be priced in accordance with the technical support policies in effect at the time of termination. Oracle’s license set definition is available in the current technical support policies. If you decide not to purchase technical support, you may not update any unsupported program licenses with new versions of the program. Oracle reserves the right to desupport its programs or particular versions of its programs. You will be notified in advance when Oracle determines that a program is to be desupported. Such desupport notices, which are posted at Oracle’s customer support web site, MetaLink (or Oracle's then current customer support web site), contain desupport dates, information about availability of Extended Support and Extended Maintenance Support and information about migration paths for certain features. The desupport notices are subject to change; Oracle will provide updated desupport notices on MetaLink (or Oracle's then current customer support web site) as necessary.

Technical Support. For purposes of the ordering document, technical support consists of Software Updates, Product Support and/or other annual technical support services you may have ordered. If ordered, annual technical support (including first year and all subsequent years) is provided under Oracle’s technical support policies in effect at the time the services are provided. The technical support policies, incorporated in this agreement, are subject to change at Oracle’s discretion; however, Oracle will not materially reduce the level of services provided for supported programs during the period for which fees for technical support have been paid. You should review the policies prior to entering into the ordering document for the applicable services. You may access the current version of the technical support policies at xxxx://xxxxxx.xxx/contracts. Technical support is effective upon shipment, or if shipment is not required, upon the effective date of the ordering documentdocument unless otherwise stated in your order. If your order was placed through the Oracle Store, the effective date is the date your order was accepted by Oracle. Software Updates or Product Support Technical support acquired with your order may be renewed annually and, if you renew the Software Updates or Product Support technical support for the same number of licenses for the same programs, for the first and second renewal years the fee for Software Updates or Product Support technical support will not increase by more than 4% over the prior year’s fees. If your order is fulfilled by a member of Oracle’s partner program, the fee for Software Updates or Product Support technical support for the first renewal year will be the price quoted to you by your partner; the fee for Software Updates or Product Support technical support for the second renewal year will not increase by more than 4% over the prior year's ’s fees. If you decide to purchase technical support for any license within a license set, you are required to purchase technical support at the same level for all licenses within that license set. You may desupport a subset of licenses in a license set only if you agree to terminate that subset of licenses. The technical support fees for the remaining licenses will be priced in accordance with the technical support policies in effect at the time of termination. Oracle’s license set definition is available in the current technical support policies. If you decide not to purchase technical support, you may not update any unsupported program licenses with new versions of the program. Oracle reserves the right to desupport its programs or particular versions of its programs. You will be notified in advance when Oracle determines that a program is to be desupported. Such desupport notices, which are posted at Oracle’s customer support web site, MetaLink (or Oracle's ’s then current customer support web site), contain desupport dates, information about availability of Extended Support and Extended Maintenance Support and information about migration paths for certain features. The desupport notices are subject to change; Oracle will provide updated desupport notices on MetaLink (or Oracle's ’s then current customer support web site) as necessary.

Technical Support. For purposes of the ordering document, technical support consists of Software Updates, Product Support and/or other annual technical support services you may have ordered. If ordered, annual technical support (including first year and all subsequent years) is provided under Oracle’s technical support policies in effect at the time the services are provided. The technical support policies, incorporated in this agreement, are subject to change at Oracle’s discretion; however, Oracle will not materially reduce the level of services provided for supported programs during the period for which fees for technical support have been paid. You should review the policies prior to entering into the ordering document for the applicable services. You may access the current version of the technical support policies at xxxx://xxxxxx.xxx/contracts. Technical support is effective upon shipment, or if shipment is not required, upon the effective date of the ordering documentdocument unless otherwise stated in your order. If your order was placed through the Oracle Store, the effective date is the date your order was accepted by Oracle. Software Updates or Product Support Technical support acquired with your order may be renewed annually and, if you renew the Software Updates or Product Support technical support for the same number of licenses for the same programs, for the first and second renewal years the fee for Software Updates or Product Support technical support will not increase by more than 4% over the prior year’s fees. If your order is fulfilled by a member of Oracle’s partner program, the fee for Software Updates or Product Support technical support for the first renewal year will be the price quoted to you by your partner; the fee for Software Updates or Product Support technical support for the second renewal year will not increase by more than 4% over the prior year's fees. If you decide to purchase technical support for any license within a license set, you are required to purchase technical support at the same level for all licenses within that license set. You may desupport a subset of licenses in a license set only if you agree to terminate that subset of licenses. The technical support fees for the remaining licenses will be priced in accordance with the technical support policies in effect at the time of termination. Oracle’s license set definition is available in the current technical support policies. If you decide not to purchase technical support, you may not update any unsupported program licenses with new versions of the program. Oracle reserves the right to desupport its programs or particular versions of its programs. You will be notified in advance when Oracle determines that a program is to be desupported. Such desupport notices, which are posted at Oracle’s customer support web site, MetaLink (or Oracle's then current customer support web site), contain desupport dates, information about availability of Extended Support and Extended Maintenance Support and information about migration paths for certain features. The desupport notices are subject to change; Oracle will provide updated desupport notices on MetaLink (or Oracle's then current customer support web site) as necessary.

Technical Support. For purposes of the ordering documentthis agreement, technical support consists of Software Updates, Product Support and/or other annual technical support services you may have orderedordered for the programs. If ordered, annual technical support (including first year and all subsequent years) is provided under Oracle’s technical support policies in effect at the time the services are provided. The Oracle’s technical support policies, policies are hereby incorporated in by reference into this agreement, and are subject to change at Oracle’s discretion; however, Oracle policy changes will not materially reduce result in a material reduction in the level of services provided for supported programs during the period for which fees for technical support have been paid. You should review the policies prior to entering into the ordering document your purchase order for the applicable services. You may access the current version of the technical support policies at xxxx://xxxxxx.xxx/contracts. If you decide to not purchase technical support at the time of the license and/or hardware purchase then you will be required to pay reinstatement fees to Hoike or Oracle in accordance with Oracle’s current technical support policies if you decide to purchase support at a later date. Technical support is effective upon shipment, or if shipment is not required, upon the effective date of the ordering document. If order to which this agreement accompanies otherwise stated in your order was placed through the Oracle Store, the effective date is the date your order was accepted by Oracleorder. Software Updates Update License & Support (or Product Support any successor technical support offering to Software Update License & Support, “SULS”) acquired with your order may be renewed annually and, if you renew the Software Updates or Product Support SULS for the same number of licenses for the same programs, for the first and second renewal years the fee for Software Updates or Product Support SULS will not increase by more than 4% over the prior year’s fees. If your order is fulfilled by a member of Oracle’s partner program, the fee for Software Updates or Product Support for the first renewal year will be the price quoted to you by your partner; the fee for Software Updates or Product Support for the second renewal year will not increase by more than 4% over the prior year's fees. If you decide to purchase technical support for any license within a license set, you are required to purchase technical support at the same level for all licenses within that license set. You may desupport a subset of licenses in a license set only if you agree to terminate that subset of licenses. The technical support fees for the remaining licenses will be priced in accordance with the technical support policies in effect at the time of termination. Oracle’s license set definition is available in the current technical support policies. If you decide not to purchase technical support, you may not update any unsupported program licenses with new versions of the program. Oracle reserves You agree that you have not relied on the right to desupport its future availability of any programs or particular versions updates in entering into the payment obligations in your purchase order; however, (a) if you order technical support from Hoike for the programs, the preceding sentence does not relieve Oracle of its programs. You will be notified obligation to provide updates under such order, if-and-when available, in advance when Oracle determines that a program is to be desupported. Such desupport notices, which are posted at accordance with Oracle’s customer support web site, MetaLink (or Oracle's then current customer technical support web site)policies, contain desupport datesand (b) the preceding sentence does not change the rights granted to you for any program licensed under the end user agreement, information about availability per the terms of Extended Support and Extended Maintenance Support and information about migration paths for certain features. The desupport notices are subject to change; Oracle will provide updated desupport notices on MetaLink (or Oracle's then current customer support web site) as necessarysuch end user agreement.

Technical Support. For purposes of the ordering document, technical support consists of Software Updates, Product Support and/or other annual technical support services you You may have orderedordered for the Programs. If ordered, annual technical support (including first year and all subsequent years) is provided under Oracle’s technical support policies in effect at the time the services are provided. The technical support policies, incorporated in this agreement, are subject to change at Oracle’s discretion; however, Oracle policy changes will not materially reduce result in a material reduction in the level of services provided for supported programs Programs during the period for which fees for technical support have been paid. You should review the policies prior to entering into the ordering document for the applicable services. You may access the current version of the technical support policies at xxxx://xxxxxx.xxx/contracts. Technical support is effective upon shipment, or if shipment is not required, upon the effective date of the ordering documentdocument unless otherwise stated in Your order. If your Your order was placed through the Oracle Store, the effective date is the date your Your order was accepted by Oracle. Software Updates Update License & Support (or Product Support any successor technical support offering to Software Update License & Support, “SULS”) acquired with your Your order may be renewed annually and, if you You renew the Software Updates or Product Support SULS for the same number of licenses for the same programsPrograms, for the first and second renewal years the fee for Software Updates or Product Support SULS, will not increase by more than 43% over the prior year’s fees. If your Your order is fulfilled by a member of Oracle’s partner programProgram, the fee for Software Updates or Product Support SULS for the first renewal year will be the price quoted to you You by your Your partner; the fee for Software Updates or Product Support SULS for the second renewal year will not increase by more than 43% over the prior year's fees. If you You decide to purchase technical support for any license within a license set, you You are required to purchase technical support at the same level for all licenses within that license set. You may desupport a subset of licenses in a license set only if you You agree to terminate that subset of licenses. The technical support fees for the remaining licenses will be priced in accordance with the technical support policies in effect at the time of termination. Oracle’s license set definition is available in the current technical support policies. If you You decide not to purchase technical support, you You may not update any unsupported program Program licenses with new versions of the programProgram. Oracle reserves the right to desupport its programs or particular versions xxxx://xxxxxx.xxx/contracts License_Definitions and Rules_v120116_US_ENG Page 15 of its programs. You will be notified in advance when Oracle determines that a program is to be desupported. Such desupport notices, which are posted at Oracle’s customer support web site, MetaLink (or Oracle's then current customer support web site), contain desupport dates, information about availability of Extended Support and Extended Maintenance Support and information about migration paths for certain features. The desupport notices are subject to change; Oracle will provide updated desupport notices on MetaLink (or Oracle's then current customer support web site) as necessary.23

Technical Support. For the purposes of the ordering document, technical support consists of Software Updates, Product Support and/or other annual technical support services you may have ordered. If ordered, annual technical support (including first year and all subsequent years) is provided under Oracle’s technical support policies in effect at the time the services are provided. The technical support policies, incorporated in this agreement, are subject to change at Oracle’s discretion; however, Oracle will not materially reduce the level of services provided for supported programs during the period for which fees for technical support have been paid. You should review the policies prior to entering into the ordering document for the applicable services. You may access the current version of the technical support policies at at: xxxx://xxxxxx.xxx/contracts. . Technical support is effective upon shipment, or if shipment is not required, upon the effective date of the ordering document. If your order was placed through the Oracle Store, the effective date is the date your order was accepted by Oracle. Software Updates or Product Support acquired with your order may be renewed annually and, if you renew the Software Updates or Product Support for the same number of licenses for the same programs, for the first and second renewal years the technical support fee for Software Updates or Product Support will not increase by more than 4% 4.% over the prior year’s fees. fees If your order is fulfilled by a member of Oracle’s partner program, the fee for Software Updates or Product Support for the first renewal year will be the price quoted to you by your partner; the fee for Software Updates or Product Support for the second renewal year will not increase by more than 44 % over the prior year's fees. If you decide to purchase technical support for any license within a license set, you are required to purchase technical support at the same level for all licenses within that license set. You may desupport a subset of licenses in a license set only if you agree to terminate that subset of licenses. The technical support fees for the remaining licenses will be priced in accordance with the technical support policies in effect at the time of termination. Oracle’s license set definition is available in H. Texhmuecıar moДДepwıa B yeurx sakasa texhmueckar moДДepwka coctomt ms o6hobuehh x bepcmu mpofpammhofo o6ecmeuehmr (Software Updates), moДДepwkm mpoДykta (Product Support) m/mum mh x sakasahh x Bamm foДob x ycuyf texhmueckou moДДepwkm. FoДobar texhmueckar moДДepwka (bkuduar mepb u m bce mocueДydyme foД ), ecum oha sakasaha, mpeДoctaburetcr b cootbetctbmm c mpabmuamm texhmueckou moДДepwkm Opaku, Дeuctbydymmm ha momeht okasahmr ycuyf. B mpabmua okasahmr texhmueckou moДДepwkm, bkuduehh e b hactorymu Дofobop, mofyt bhocmtacr msmehehmr mo ycmotpehmd Opaku; oДhako Opaku cyyectbehho he chmsmt ypobeha ycuyf b othomehmm mpofpamm, haxoДrymxcr ha moДДepwke, b teuehme cpoka, sa kotop u 6 u ymuaueh muatew sa texhmueckyd moДДepwky. B Дouwh oshakommtacr c mpabmuamm Дo tofo, kak B pasmeyaete xxxxx xx cootbetctbydyme ycuyfm. C tekyyeu bepcmeu mpabmu texhmueckou moДДepwkm B mowete oshakommtacr mo aДpecy: xxxx://xxxxxx.xxx/contracts. Texhmueckar moДДepwka bctymaet b cmuy mocue otfpyskm mum, ecum otfpyska he tpe6yetcr, c Дat bctymuehmr b cmuy 6uahka sakasa. Ecum Bam sakas 6 u pasmeyeh uepes Oracle Store, Дatou bctymuehmr b cmuy cumtaetcr Дata mpmemkm Bamefo sakasa Opaku. Software Updates mum Product Support, mpmo6petehh e b cootbetctbmm c Bammm sakasom mofyt ewefoДho mpoДuebatacr, m ecum B mpoДuebaete Software Updates mum Product Support ha to we koumuectbo umyehsmu ha te we mpofpamm Дur mepbofo m btopofo foДob takofo mpoДuehmr, muatewm sa texhmueckyd moДДepwky ha Software Updates mum Product Support he 6yДyt ybeumueh 6ouee uem ha 4% mo cpabhehmd c mpeД Дyymm ewefoДh m muatewom. Ecum Bam sakas b mouhretcr uuehom mapthepckou mpofpamm Opaku, to muata sa Software Updates mum Product Support sa mepb u foД mpoДuehmr 6yДet kbotmpobatacr Bam mapthepom b momeht mpmo6petehmr umyehsmm; muata sa Software Updates mum Product Support sa btopou foД mpoДuehmr he 6yДet ybeumueha 6ouee uem ha 4% mo cpabhehmd c mpeД Дyymm foДom. Ecum B pemmte mpmo6pectm texhmueckyd moДДepwky mo ud6ou umyehsmm ms kommuekta umyehsmu, B o6rsah mpmo6pectm texhmueckyd moДДepwky tofo we ypobhr mo bcem umyehsmrm, bxoДrymm b ykasahh u kommuekt. B bmpabe mpekpatmta moДДepwky uactm umyehsmu ms kommuekta umyehsmu, touako ecum B cofuach mpekpatmta Дeuctbme stou uactm umyehsmu. Muatewm sa texhmueckyd moДДepwky mo octabmmmcr umyehsmrm 6yДyt paccumt batacr b cootbetctbmm c mpabmuamm texhmueckou the current technical support policies. If you decide not to purchase technical support, you may not update any unsupported program licenses with new versions of the program. Oracle reserves the right to desupport its programs or particular versions of its programs. You will be notified in advance when Oracle determines that a program is to be desupported. Such desupport notices, which are posted at Oracle’s customer support web site, MetaLink (or Oracle's then current customer support web site), contain desupport dates, information about availability of Extended Support and Extended Maintenance Support and information about migration paths for certain features. The desupport notices are subject to change; Oracle will provide updated desupport notices on MetaLink (or Oracle's then current customer support web site) as necessary. moДДepwkm, Дeuctbydymmm ha Дaty mpekpayehmr. OmpeДeuehme kommuekta umyehsmu Opaku Дoctymho b Дeuctbydymx mpabmuax texhmueckou moДДepwkm. Ecum B pemmte he mpmo6petata texhmueckyd moДДepwky, B he 6yДete mmeta mpaba ha o6hobuehme kakmx-um6o umyehsmu ha hemoДДepwmbaem e mpofpamm mpm momoym o6hobuehh x bepcmu takou mpofpamm . Opaku octaburet sa co6ou mpabo mpekpayata moДДepwky cbomx mpofpamm mum cmeymauah x bepcmu cbomx mpofpamm. B mouyumte mpeДbapmteuahoe ybeДomuehme, kofДa Opaku mpmmet pemehme o takom mpekpayehmm. Takme ybeДomuehmr o mpekpayehmm moДДepwkm, pasmeyaem e ha be6 caute texhmueckou moДДepwkm kumehtob Opaku, Metaumhk (mum cootbetctbydyem tekyyem be6 caute moДДepwkm kumehtob Opaku), coДepwat Дaty mpekpayehmr moДДepwkm, mhØopmaymd o Дoctymhoctm mh x ycuyf moДДepwkm (Extended Support m Extended Maintenance Support), a takwe mhØopmaymd o cmoco6ax mmfpaymm otДeuah x Øyhkymu. Mpabmua mpekpayehmr moДДepwkm mofyt msmehrtacr; Opaku 6yДet pasmeyata ybeДomuehmr o mpekpayehmm moДДepwkm ha Metaumhk (mum cootbetctbydyem tekyyem be6 caute texhmueckou moДДepwkm kumehtob Opaku), mo mepe heo6xoДmmoctm.

Technical Support. For purposes of the ordering document, technical support consists of Software Updates, Product Support and/or other annual technical support services you may have orderedordered for the programs. If ordered, annual technical support (including first year and all subsequent years) is provided under Oracle’s technical support policies in effect at the time the services are provided. The technical support policies, incorporated in this agreement, are subject to change at Oracle’s discretion; however, Oracle policy changes will not materially reduce result in a material reduction in the level of services provided for supported programs during the period for which fees for technical support have been paid. You should review the policies prior to entering into the ordering document for the applicable services. You may access the current version of the technical support policies at xxxx://xxxxxx.xxx/contracts. Technical support is effective upon shipment, or if shipment is not required, upon the effective date of the ordering documentdocument unless otherwise stated in your order. If your order was placed through the Oracle Store, the effective date is the date your order was accepted by Oracle. Software Updates Update License & Support (or Product Support any successor technical support offering to Software Update License & Support, “SULS”) acquired with your order may be renewed annually and, if you renew the Software Updates or Product Support SULS for the same number of licenses for the same programs, for the first and second renewal years the fee for Software Updates or Product Support SULS will not increase by more than 46% over the prior year’s fees. If your order is fulfilled by a member of Oracle’s partner program, the fee for Software Updates or Product Support SULS for the first renewal year will be the price quoted to you by your partner; the fee for Software Updates or Product Support SULS for the second renewal year will not increase by more than 46% over the prior year's fees. If you decide to purchase technical support for any license within a license set, you are required to purchase technical support at the same level for all licenses within that license set. You may desupport a subset of licenses in a license set only if you agree to terminate that subset of licenses. The technical support fees for the remaining licenses will be priced in accordance with the technical support policies in effect at the time of termination. Oracle’s license set definition is available in the current technical support policies. If you decide not to purchase technical support, you may not update any unsupported program licenses with new versions of the program. Oracle reserves the right to desupport its programs or particular versions of its programs. You will be notified in advance when Oracle determines that a program is to be desupported. Such desupport notices, which are posted at Oracle’s customer support web site, MetaLink (or Oracle's then current customer support web site), contain desupport dates, information about availability of Extended Support and Extended Maintenance Support and information about migration paths for certain features. The desupport notices are subject to change; Oracle will provide updated desupport notices on MetaLink (or Oracle's then current customer support web site) as necessary.

Technical Support. For purposes of the ordering document, technical support consists of Software Updates, Product Support and/or other annual technical support services you may have orderedordered for the programs. If ordered, annual technical support (including first year and all subsequent years) is provided under Oracle’s technical support policies in effect at the time the services are provided. The technical support policies, incorporated in this agreement, are subject to change at Oracle’s discretion; however, Oracle will not materially reduce the level of services provided for supported programs during the period for which fees for technical support have been paid. You should review the policies prior to entering into the ordering document for the applicable services. You may access the current version of the technical support policies at xxxx://xxxxxx.xxx/contracts. Technical support is effective upon shipment, or if shipment is not required, upon the effective date of the ordering documentdocument unless otherwise stated in your order. If your order was placed through the Oracle Store, the effective date is the date your order was accepted by Oracle. Software Updates Update License & Support (or Product Support any successor technical support offering to Software Update License & Support, “SULS”) acquired with your order may be renewed annually and, if you renew the Software Updates or Product Support SULS for the same number of licenses for the same programs, for the first and second renewal years the fee for Software Updates or Product Support SULS, will not increase by more than 44 % over the prior year’s fees. If your order is fulfilled by a member of Oracle’s partner program, the fee for Software Updates or Product Support SULS for the first renewal year will be the price quoted to you by your partner; the fee for Software Updates or Product Support SULS for the second renewal year will not increase by more than 4% over the prior year's ’s fees. If you decide to purchase technical support for any license within a license set, you are required to purchase technical support at the same level for all licenses within that license set. You may desupport a subset of licenses in a license set only if you agree to terminate that subset of licenses. The technical support fees for the remaining licenses will be priced in accordance with the technical support policies in effect at the time of termination. Oracle’s license set definition is available in the current technical support policies. If you decide not to purchase technical support, you yon may not update any unsupported program licenses with new versions of the program. Oracle reserves the right to desupport its programs or particular versions of its programs. You will be notified in advance when Oracle determines that a program is to be desupported. Such desupport notices, which are posted at Oracle’s customer support web site, MetaLink (or Oracle's then current customer support web site), contain desupport dates, information about availability of Extended Support and Extended Maintenance Support and information about migration paths for certain features. The desupport notices are subject to change; Oracle will provide updated desupport notices on MetaLink (or Oracle's then current customer support web site) as necessary.

Technical Support. For purposes of the ordering document, technical support consists of Software Updates, Product Support and/or other annual technical support services you You may have orderedordered for the Programs. If ordered, annual technical support (including first year and all subsequent years) is provided under Oracle’s technical support policies in effect at the time the services are provided. The technical support policies, incorporated in this agreement, are subject to change at Oracle’s discretion; however, Oracle policy changes will not materially reduce result in a material reduction in the level of services provided for supported programs Programs during the period for which fees for technical support have been paid. You should review the policies prior to entering into the ordering document for the applicable services. You may access the current version of the technical support policies at xxxx://xxxxxx.xxx/contracts. Technical support is effective upon shipment, or if shipment is not required, upon the effective date of the ordering documentdocument unless otherwise stated in Your order. If your Your order was placed through the Oracle Store, the effective date is the date your Your order was accepted by Oracle. Software Updates Update License & Support (or Product Support any successor technical support offering to Software Update License & Support, “SULS”) acquired with your Your order may be renewed annually and, if you You renew the Software Updates or Product Support SULS for the same number of licenses for the same programsPrograms, for the first and second renewal years the fee for Software Updates or Product Support SULS, will not increase by more than 44 % over the prior year’s fees. If your Your order is fulfilled by a member of Oracle’s partner programProgram, the fee for Software Updates or Product Support SULS for the first renewal year will be the price quoted to you You by your Your partner; the fee for Software Updates or Product Support SULS for the second renewal year will not increase by more than 44 % over the prior year's fees. If you You decide to purchase technical support for any license within a license set, you You are required to purchase technical support at the same level for all licenses within that license set. You may desupport a subset of licenses in a license set only if you You agree to terminate that subset of licenses. The technical support fees for the remaining licenses will be priced in accordance with the technical technic al support policies in effect at the time of termination. Oracle’s license set definition is available in the current technical support policies. If you You decide not to purchase technical support, you You may not update any unsupported program Program licenses with new versions of the program. Oracle reserves the right to desupport its programs or particular versions of its programs. You will be notified in advance when Oracle determines that a program is to be desupported. Such desupport notices, which are posted at Oracle’s customer support web site, MetaLink (or Oracle's then current customer support web site), contain desupport dates, information about availability of Extended Support and Extended Maintenance Support and information about migration paths for certain features. The desupport notices are subject to change; Oracle will provide updated desupport notices on MetaLink (or Oracle's then current customer support web site) as necessaryProgram.

Technical Support. For purposes of the ordering document, technical support consists of Software Updates, Product Support and/or other annual technical support services you may have ordered. If ordered, annual technical support (including first year and all subsequent years) is provided under Oracle’s technical support policies in effect at the time the services are provided. The technical support policies, incorporated in this agreement, are subject to change at Oracle’s discretion; however, Oracle will not materially reduce the level of services provided for supported programs during the period for which fees for technical support have been paid. You should review the policies prior to entering into the ordering document for the applicable services. You may access the current version of the technical support policies at xxxx://xxxxxx.xxx/contracts. Technical support is effective upon shipment, or if shipment is not required, upon the effective date of the ordering document. If your order was placed through the Oracle Store, the effective date is the date your order was accepted by Oracle. Software Updates or Product Support acquired with your order may be renewed annually and, if you renew the Software Updates or Product Support for the same number of licenses for the same programs, for the first and second renewal years the fee for Software Updates or Product Support will not increase by more than 43 % over the prior year’s fees. If your order is fulfilled by a member of Oracle’s partner program, the fee for Software Updates or Product Support for the first renewal year will be the price quoted to you by your partner; the fee for Software Updates or Product Support for the second renewal year will not increase by more than 43 % over the prior year's fees. If you decide to purchase technical support for any license within a license set, you are required to purchase technical support at the same level for all licenses within that license set. You may desupport a subset of licenses in a license set only if you agree to terminate that subset of licenses. The technical support fees for the remaining licenses will be priced in accordance with the technical support policies in effect at the time of termination. Oracle’s license set definition is available in the current technical support policies. If you decide not to purchase technical support, you may not update any unsupported program licenses with new versions of the program. Oracle reserves the right to desupport its programs or particular versions of its programs. You will be notified in advance when Oracle determines that a program is to be desupported. Such desupport notices, which are posted at Oracle’s customer support web site, MetaLink (or Oracle's then current customer support web site), contain desupport dates, information about availability of Extended Support and Extended Maintenance Support and information about migration paths for certain features. The desupport notices are subject to change; Oracle will provide updated desupport notices on MetaLink (or Oracle's then current customer support web site) as necessary.

Technical Support. For purposes of the ordering document, technical support consists of Software Updates, Product Support and/or other annual technical support services Services you may have orderedordered for the Programs. If ordered, annual technical support (including first year and all subsequent years) is provided under Oracle’s technical support policies in effect at the time the services Services are provided. The You acknowledge that the technical support policies, policies are incorporated in this agreement, agreement and are subject to change at Oracle’s discretion; however, Oracle policy changes will not materially reduce result in a material reduction in the level of services Services provided for supported programs Programs during the period for which fees for technical support have been paid. You should review the policies prior to entering into the ordering document for the applicable servicesServices. You may access the current version of the technical support policies at xxxx://xxxxxx.xxx/contracts. Technical support is effective upon shipment, or if shipment is not required, upon the effective date of the ordering document. If document unless otherwise stated in your order was placed through the Oracle Store, the effective date is the date your order was accepted by Oracleorder. Software Updates Update License & Support (or Product Support any successor technical support offering to Software Update License & Support, “SULS”) acquired with your order may be renewed annually and, if you renew the Software Updates or Product Support for the same number of licenses for the same programs, for the first and second renewal years the fee for Software Updates or Product Support will not increase by more than 4% over the prior year’s fees. If your order is fulfilled by a member of Oracle’s partner program, the fee for Software Updates or Product Support for the first renewal year will be the price quoted to you by your partner; the fee for Software Updates or Product Support for the second renewal year will not increase by more than 4% over the prior year's feesannually. If you decide to purchase technical support for any license within a license set, you are required to purchase technical support at the same level for all licenses within that license set. You may desupport a subset of licenses in a license set only if you agree to terminate that subset of licenses. The technical support fees for the remaining licenses will be priced in accordance with the technical support policies in effect at the time of termination. Oracle’s license set definition is available in the current technical support policies. If you decide not to purchase technical supportsupport at the time that you purchase the licenses and/or Hardware, you may not update any unsupported program licenses with new versions of the programprogram and you will be required to pay reinstatement fees in accordance with Oracle’s current technical support policies if you decide to purchase support at a later date. Oracle reserves Hardware and Systems Support acquired with your order may be renewed annually. If ordered, Oracle Hardware and Systems Support (including first year and all subsequent years) is provided under Oracle’s Hardware and Systems Support Policies in effect at the right to desupport its programs or particular versions of its programstime the technical support Services are provided. You will be notified agree to cooperate with Oracle and provide the access, resources, materials, personnel, information, and consents that Oracle may require in advance when order to perform the technical support Services. The Oracle determines that a program is Hardware and Systems Support Policies, incorporated in this agreement, are subject to be desupported. Such desupport notices, which are posted change at Oracle’s customer support web sitediscretion; however, MetaLink (or Oracle's then current customer support web site), contain desupport dates, information about availability of Extended Support and Extended Maintenance Support and information about migration paths for certain features. The desupport notices are subject to change; Oracle will provide updated desupport notices on MetaLink (not materially reduce the level of technical support Services provided during the period for which fees for Oracle Hardware and Systems Support have been paid. You should review the policies prior to entering into an order for technical support. You may access the current version of the Oracle Hardware and Systems Support Policies at xxxx://xxx.xxxxxx.xxx/us/support/policies/index.html. Oracle Hardware and Systems Support is effective upon the Commencement Date of the Hardware or Oracle's then current customer support web site) as necessaryupon the effective date of the order if shipment of Hardware is not required.