Technical Support Priority Levels a Sample Clauses

Technical Support Priority Levels a. ▇▇▇▇▇ ▇ Issues — Hubspan shall work continuously, and shall use all reasonable commercial efforts to diagnose and provide an estimated correction time for a Level 1 Issue within 2 hours of notification by Customer. If the cause of the Level 1 Issue is due to substantial non- conformance of the Service described in the section titled Service Level Objectives, Hubspan shall work continuously, and shall use all easonable commercial efforts to implement a Work Around or a Permanent Solution.