Common use of Technical Standards Clause in Contracts

Technical Standards. Any specific technical standards for each individual Work Package will be stated in the Work Package specification. Service level agreement: The service level and availability criteria required for this Call- Off Contract are as per the Suppliers offering on the Digital Marketplace Onboarding Not Applicable Offboarding Please refer to the offboarding information found in: • in the Supplier’s Service Definition • in the Service Description Collaboration agreement Not Applicable Limit on Parties’ liability The annual total liability for all Property defaults, Buyer data defaults and any other defaults will not exceed 125% of the charges by the buyer to the supplier during the call off term. Insurance The insurance(s) required will be: ● a minimum insurance period of 6 years following the expiration or Ending of this Call-Off Contract. ● professional indemnity insurance cover to be held by the Supplier and by any agent, Subcontractor or consultant involved in the supply of the G-Cloud Services. This professional indemnity insurance cover will have a minimum limit of indemnity of £1,000,000 for each individual claim or any higher limit the Buyer requires (and as required by Law) ● employers' liability insurance with a minimum limit of £5,000,000 or any higher minimum limit required by Law Force majeure A Party may End this Call-Off Contract if the Other Party is affected by a Force Majeure Event that lasts for more than 30 consecutive days. Audit The audit provisions as listed under clause 2.1 of this Call-Off Contract will apply to this agreement. Buyer’s responsibilities None Identified at this stage, but if required this will be identified in Work packages. Buyer’s equipment None Identified at this stage, but if required this will be identified in Work packages. Supplier’s information Subcontractors or partners Not Applicable Call-Off Contract charges and payment The Call-Off Contract charges and payment details are in the table below. See Schedule 2 for a full breakdown. Payment method The payment method for this Call-Off Contract is BACS. Payment profile The payment profile for this Call-Off Contract is monthly in arrears. Invoice details The Supplier will issue electronic invoices monthly in arrears. The Buyer will pay the Supplier within 30 days of receipt of a valid invoice. Who and where to send invoices to Invoices will be sent to ▇▇▇▇▇▇▇▇-▇▇▇▇▇▇▇.▇▇▇@▇▇▇.▇▇▇▇.▇▇▇ and a copy sent to ▇▇.▇▇▇▇▇▇▇▇▇▇@▇▇▇▇.▇▇▇.▇▇. Invoice information required All invoices must include a valid PO number, reference FSA735 and the relevant WP/SoW reference Invoice frequency Invoice will be sent to the Buyer Monthly in arrears. Call-Off Contract value The total value of this Call-Off Contract is Capped at £400,000. Call-Off Contract charges The breakdown of the Charges will be agreed for each separate Work Package, but will be based on the Suppliers G- Cloud pricing and SFIA Rate Card: Additional Buyer terms Performance of the Service and Deliverables The performance and deliverables for each individual Work Package will be agreed between the Supplier and the Buyer by completing and signing a ‘FSA581 – Work Package Template’ (see Annex A of this document). Guarantee Not Applicable Warranties, representations Not Applicable Supplemental requirements in addition to the Call-Off terms Not Applicable Alternative clauses Not Applicable Buyer specific amendments to/refinements of the Call-Off Contract terms Not Applicable Public Services Network (PSN) Not Applicable Personal Data and Data Subjects Confirm whether Annex 1 (and Annex 2, if applicable) of Schedule 7 is being used: Annex 1 will be completed for each Work Package called off under this contract

Technical Standards. Any specific The technical standards used as a requirement for each individual Work Package will be stated this Call-Off Contract are as detailed in the Work Package specificationstatement of requirement. Service level agreement: The service level and availability criteria required for this Call- Call-Off Contract are as per not applicable Onboarding MOD site team shall allow access to MOD Corsham site providing the Suppliers offering on correct SC clearance documents are received and approved. Offboarding The Buyer may request an offboarding plan to be provided by the Digital Marketplace Onboarding Not Applicable Offboarding Please refer Supplier no later than 2 months prior to the offboarding information found in: • end date of this Contract. All passes and any equipment held from the Authority must be returned in accordance with Defence Digital clearance procedures which will be made available to the Supplier’s Service Definition • in the Service Description Supplier during onboarding. Collaboration agreement Not Applicable applicable Limit on Parties’ liability Defaults by either party resulting in direct loss to the property (including technical infrastructure, assets or equipment but excluding any loss or damage to Buyer Data) of the other Party will not exceed REDACTED per year. The annual total liability of the Supplier for all Property defaultsBuyer Data Defaults resulting in direct loss, destruction, corruption, degradation or damage to any Buyer data defaults and any other defaults Data will not exceed 125% REDACTEDof the Charges payable by the Buyer to the Supplier during the Call- Off Contract Term. The annual total liability of the charges Supplier for all other Defaults will not exceed the greater of REDACTEDof the Charges payable by the buyer Buyer to the supplier Supplier during the call off termCall-Off Contract Term. Insurance The Supplier insurance(s) required will be: ● a minimum insurance period of 6 years following the expiration or Ending of this Call-Off Contract. Contract ● professional indemnity insurance cover to be held by the Supplier and by any agent, Subcontractor or consultant involved in the supply of the G-Cloud Services. This professional indemnity insurance cover will have a minimum limit of indemnity of £1,000,000 for each individual claim or any higher limit the Buyer requires (and as required by Law) ). ● employers' liability insurance with a minimum limit of £5,000,000 or any higher minimum limit required by Law Force majeure A Party may End Buyer’s responsibilities The Buyer is responsible for granting access to MOD premises and facilities that are necessary to enable the supplier to provide the services as specified within this agreement. Buyer’s equipment The Buyer’s equipment to be used with this Call-Off Contract if includes the Other Party is affected by a Force Majeure Event that lasts potential for more than 30 consecutive days. Audit The audit provisions as listed under clause 2.1 the use of IT suitable for the security requirements of this Call-Off Contract will apply to requirement. The supplier may be provided with MOD issued IT where it is necessary for the completion of the services. For the purposes of this agreement. Buyer’s responsibilities None Identified at this stagecontract, but if required this the supplier will be identified in Work packagesrequired to use Authority issued assets and IT. Buyer’s equipment None Identified at this stage, but if required this It will be identified in Work packagesnecessary for the supplier to return all Authority issued assets including information at the expiry of the contract. Supplier’s information Subcontractors or partners Not Applicable applicable Call-Off Contract charges and payment The Call-Off Contract charges and payment details are in the table below. See Schedule 2 for a full breakdown. Payment method The payment method for this Call-Off Contract is BACSelectronically using the MOD Contract, Purchasing & Finance (CP&F) system against the Purchase Order (PO) number for this contract which the Authority shall provide. Payment profile The payment profile for this Call-Off Contract is monthly in arrears. Invoice details The Supplier will issue electronic invoices monthly in arrears. The Buyer will pay the Supplier within 30 days of receipt of a valid undisputed invoice. Who and where to send invoices to Invoices will should be sent electronically to ▇▇▇▇▇▇▇▇-▇▇▇▇▇▇▇.▇▇▇@▇▇▇.▇▇▇▇.▇▇▇ CP&F and a copy sent via email to ▇▇.▇▇▇▇▇▇▇▇▇▇@▇▇▇▇.▇▇▇.▇▇. REDACTED GDPR Invoice information required All invoices must include a valid PO the purchase order number, project reference FSA735 and must provide a full breakdown of the relevant WP/SoW reference costs incurred for the Authority’s review and approval. Invoice frequency Invoice Invoices will be sent to the Buyer Monthly monthly in arrears. Call-Off Contract value The total value of this Call-Off Contract is Capped at £400,000. REDACTED COMMERCIALLY SENSITIVE INFORMATION Call-Off Contract charges The breakdown of the Charges will be agreed for each separate Work Package, but will be based on the Suppliers G- Cloud pricing and SFIA Rate Card: is detailed in Schedule 2. Additional Buyer terms Performance of the Service The Call-Off contract will include the following: • Statement of Requirement (SOR) (Schedule 1 - Services) • Any amendments to the SOR must be agreed and Deliverables The signed by both parties and executed as a contract amendment. • There shall be monthly review meetings between the Buyer and the Supplier, to ensure satisfactory performance and deliverables for each individual Work Package of the Supplier’s staff. These reviews will be in-line with the role specific SOR, which will be agreed between the Supplier Buyer and the Supplier. The Buyer by completing and signing may request a ‘FSA581 – Work Package Template’ (see Annex A change of this document)Supplier Staff in instances where the Buyer determines there to be performance issues. Guarantee Not Applicable applicable Warranties, representations Not Applicable applicable Supplemental requirements in addition to the Call-Off terms Not Applicable Risk Assessment Ref: RAR-240726A08 Cyber Risk Profile: N/A IR35 is not applicable to this contract as employees are fulltime employed by FDM Group and all Tax and NI deductions are actioned centrally by FDM Group’s payroll department. Confirmation received via email ‘Re 20241023- In Service Ops Support- IR35’. All personnel are required to hold SC clearance; evidence of which is to be provided prior to the start date. Alternative clauses Not Applicable Buyer specific amendments to/refinements of the Call-Off Contract terms Not Applicable Public Services Network The following DEFCONS apply: DEFCON 5J (PSNrelates to PO number use) Not Applicable DEFCON 76 DEFCON 660 DEFCON 522 (relates to payment via CP&F) Personal Data and Data Subjects Confirm whether Annex 1 (and Annex 2, if applicable) of Schedule 7 shall apply where any personal data is being used: Annex 1 will be completed for each Work Package called off under processed as part of this contractcontract Intellectual Property Not Applicable Social Value As per FDM Group’s Social Value criteria in their ‘Managed Services’ service offering.

Technical Standards. Any specific technical standards for each individual Work Package All suppliers to the Buyer are required to comply with all relevant Buyer policies, including those that apply to DWP security, Data Protection and DWP Communications. Further details of these can be found at the DWP website ▇▇▇▇▇://▇▇▇.▇▇▇.▇▇/government/organisations/department-forwork-pensions/about/procurement#code-of-practice. There may also be additional Quality/Technical Standards that are used locally that you will be stated in expected to conform to, subject to the Work Package specificationBuyer communicating them to the Supplier, and the Supplier’s review. Service level agreement: The service level and availability criteria required for this Call- Off Contract are as As per the Suppliers offering on the Digital Marketplace key services above Onboarding Not Applicable REDACTED Offboarding Please refer to the offboarding information found in: • in the Supplier’s Service Definition • in the Service Description REDACTED Collaboration agreement Not Applicable N/A Limit on Parties’ liability The annual total liability of either Party for all Property defaults, defaults will not exceed £1 million The annual total liability for Buyer data Data defaults and any will not exceed £1 million of the Charges payable by the Buyer to the Supplier during the Call-Off Contract Term. The annual total liability for all other defaults will not exceed the greater of 125% of the charges Charges payable by the buyer Buyer to the supplier Supplier during the call off termCall-Off Contract Term (whichever is the greater). Insurance The insurance(s) required will be: ● a A minimum insurance period of 6 years following the expiration or Ending of this Call-Off Contract. ● professional Contract Professional indemnity insurance cover to be held by the Supplier and by any agent, Subcontractor or consultant involved in the supply of the G-Cloud Services. This professional indemnity insurance cover will have a minimum limit of indemnity of £1,000,000 for each individual claim or any higher limit the Buyer requires (and as required by Law) ● employersEmployers' liability insurance with a minimum limit of £5,000,000 or any higher minimum limit required by Law Force majeure A Party may End this Call-Off Contract if the Other Party is affected by a Force Majeure Event that lasts for more than 30 14 consecutive days. Audit The following Framework Agreement audit provisions as listed will be incorporated under clause 2.1 of this Call-Off Contract will apply to this agreementenable the Buyer to carry out audits. Clauses 7.4 and 7.6- 7.12 inclusive. Buyer’s responsibilities None Identified at this stage, but if required this will be identified in Work packages. REDACTED Buyer’s equipment None Identified at this stage, but if required this will be identified in Work packages. REDACTED Supplier’s information Subcontractors or partners Not Applicable N/A Call-Off Contract charges and payment The Call-Off Contract charges and payment details are in the table below. See Schedule 2 for a full breakdown. Payment method The payment method for this Call-Off Contract is BACSBACS made monthly in arrears. Payment profile The Supplier will issue electronic invoices monthly in arrears. The Buyer will pay the Supplier within 30 days of receipt of a valid invoice. The Buyer will issue a DWP purchase order(s) to the Supplier to enable invoicing and payment to be made. The invoice format will follow the standard Buyer invoice format, mirroring the necessary information of the Customer purchase order. The Buyer shall issue invoices Monthly in arrears to the Customer’s Invoice Address stated on the purchase order and also provide copies to the Customer Principle Contact or other nominated representative for each Statement of Work requirement along with the Buyer Staff time sheets and any relevant supporting information required by the customer. The Customer shall pay the Supplier within thirty (30) calendar days of receipt of a valid invoice, submitted in accordance with this paragraph 6.2, the payment profile for set out in paragraph 6.1 above and the provisions of this Call-Off Contract is monthly in arrearsAgreement. Any travel and subsistence costs will be clearly identified as a separate item on each invoice OR an additional separate invoice will be issued by the Supplier solely to cover travel and subsistence costs. Invoice details The Supplier will issue electronic invoices monthly in arrears. The Buyer will pay the Supplier within 30 days of receipt of a valid invoice. Who and where to send invoices to Electronic Invoices will (attached to \E-Mails) should be sent to : ▇▇▇▇▇▇▇▇▇▇-▇▇▇▇▇▇▇.▇▇▇@▇▇▇.▇▇▇▇.▇▇▇ and a copy sent to ▇▇.▇▇▇▇▇▇▇▇▇-▇@▇▇▇▇.▇▇▇.▇▇. ▇.▇▇ Paper invoices should be sent to : SSCL, ▇▇ ▇▇▇ ▇▇▇, ▇▇▇▇▇▇▇ ▇▇▇▇▇, ▇▇▇▇▇▇ ▇▇▇▇▇▇▇, ▇▇▇▇▇▇▇ ▇▇▇▇ ▇▇▇ Invoice information required All invoices must include : DWP Purchase Order number (invoices without a valid PO number, reference FSA735 and Purchase Order number will be rejected) Supplier remittance address Details of the relevant WP/SoW reference days charged during each invoicing period Cost of Service VAT element of cost Remittance date Due Date (in accordance to the payment profile of the Call-Off Contract) Invoice frequency Invoice will be sent to the Buyer Monthly (at the above address/email address) in arrearsalignment with the Call-Off Contract charges section below. Call-Off Contract value The total value of this Call-Off Contract is Capped at £400,000. REDACTED Call-Off Contract charges The breakdown of the Charges will be agreed for each separate Work Package, but will be based on the Suppliers G- Cloud pricing and SFIA Rate Card: REDACTED Additional Buyer terms Performance of the Service and Deliverables The performance and deliverables for each individual Work Package will be agreed between the Supplier and the Buyer by completing and signing a ‘FSA581 – Work Package Template’ (see Annex N/A of this document). Guarantee Not Applicable N/A Warranties, representations Not Applicable N/A Supplemental requirements in addition to the Call-Off terms Not Applicable REDACTED Alternative clauses Not Applicable The Customer acknowledges and accepts three (3) Supplier Terms and Conditions clauses as detailed below. Other than this there are no changes or amendments to the G-Cloud 10 Framework Agreement or Call Off Agreement Terms and Conditions. The specific terms and conditions are as follows; REDACTED REDACTED Buyer specific amendments to/refinements of the Call-Off Contract terms Not Applicable N/A Public Services Network (PSN) Not Applicable N/A Personal Data and Data Subjects Confirm whether Annex 1 (and Annex 2, if applicable) of Schedule 7 is being used: Annex 1 will be completed for each Work Package called off under this contractN/A

Technical Standards. Any specific The technical standards used as a requirement for each individual Work Package will be stated this Call- Off Contract are as set out in the Work Package specificationSupplier’s G-Cloud documentation available from the Digital Marketplace, in relation to the relevant service I/D or as specifically detailed in the Supplier’s Proposal. Service level agreement: The service level and availability criteria required for this Call- Off Contract are as per the Suppliers offering on the Digital Marketplace Onboarding Not Applicable Offboarding Please refer to the offboarding information found in: • set out in the Supplier’s Service Definition • in the Service Description Definition. Onboarding The onboarding plan for this Call-Off Contract is: N/A Offboarding The offboarding plan for this Call-Off Contract is: N/A Collaboration agreement Not Applicable N/A Limit on Parties’ liability The annual total liability of either Party for all Property defaults, Buyer data defaults and any other defaults Defaults will not exceed 125% £50,000. The annual total liability for Buyer Data Defaults will not exceed of the charges Charges payable by the buyer Buyer to the supplier Supplier during the call off termCall-Off Contract Term (whichever is the greater). The annual total liability for all other Defaults will not exceed the greater of of the Charges payable by the Buyer to the Supplier during the Call-Off Contract Term (whichever is the greater). Insurance The insurance(s) required will be: ● a minimum insurance period of 6 years following the expiration or Ending of this Call-Off Contract. Contract ● professional indemnity insurance cover to be held by the Supplier and by any agent, Subcontractor or consultant involved in the supply of the G-Cloud Services. This professional indemnity insurance cover will have a minimum limit of indemnity of £1,000,000 for each individual claim or any higher limit the Buyer requires (and as required by Law) ● employers' liability insurance with a minimum limit of £5,000,000 or any higher minimum limit required by Law Force majeure A Party may End this Call-Off Contract if the Other Party is affected by a Force Majeure Event that lasts for more than 30 consecutive days. Audit The following Framework Agreement audit provisions as listed will be incorporated under clause 2.1 of this Call-Off Contract will apply to this agreement. enable the Buyer to carry out audits: N/A Buyer’s responsibilities None Identified at this stageThe Buyer is responsible for its obligations as set out in the Supplier’s G-Cloud documentation available from the Digital Marketplace, but if required this will be identified in Work packagesrelation to the relevant service I/D, and/or as detailed in the Supplier’s Proposal. Buyer’s equipment None Identified at The Buyer’s equipment to be used with this stage, but if required this will be identified in Work packages. Call-Off Contract includes: N/A Reason: N/A Supplier’s information Subcontractors or partners Not Applicable The following is a list of the Supplier’s Subcontractors or Partners: N/A Call-Off Contract charges and payment The Call-Off Contract charges and payment details are in the table below. See Schedule 2 for a full breakdown. Payment method The payment method for this Call-Off Contract is BACS. Payment profile The payment profile for this Call-Off Contract is monthly in arrears. Invoice details The Supplier will issue electronic invoices monthly in arrears. The Buyer will pay the Supplier within 30 days of receipt of a valid invoice. Who and where to send invoices to Invoices will be sent to ▇▇▇▇▇▇▇▇-▇▇▇▇▇▇▇.▇▇▇@▇▇▇.▇▇▇▇.▇▇▇ and a copy sent to ▇▇.▇▇▇▇▇▇▇▇▇▇@▇▇▇▇.▇▇▇.▇▇. Invoice information required All invoices must include a valid PO number, reference FSA735 and the relevant WP/SoW reference Invoice frequency Invoice will be sent to the Buyer Monthly in arrears. Call-Off Contract value The total value of this Call-Off Contract is Capped at £400,000. Call-Off Contract charges The breakdown of the Charges will be agreed for each separate Work Package, but will be based on the Suppliers G- Cloud pricing and SFIA Rate Card: Additional Buyer terms Performance of the Service and Deliverables The performance and deliverables for each individual Work Package will be agreed between the Supplier and the Buyer by completing and signing a ‘FSA581 – Work Package Template’ (see Annex A of this document). Guarantee Not Applicable Warranties, representations Not Applicable Supplemental requirements in addition to the Call-Off terms Not Applicable Alternative clauses Not Applicable Buyer specific amendments to/refinements of the Call-Off Contract terms Not Applicable Public Services Network (PSN) Not Applicable Personal Data and Data Subjects Confirm whether Annex 1 (and Annex 2, if applicable) of Schedule 7 is being used: Annex 1 will be completed for each Work Package called off under this contractpayment

Technical Standards. Any specific The technical standards used as a requirement for each individual Work Package will be stated in this Call- Off Contract are meeting the Work Package specificationTechnology Provider’s (Orbus) recognised industry standards and best practices. Service level agreement: The service level and availability criteria required for this Call- Call-Off Contract are as per will be defined in separate SOWs for each distinct piece of work which will be agreed over the Suppliers offering on 12month duration of the Digital Marketplace contract. Onboarding Not Applicable Offboarding Please refer The onboarding plan for this Call-Off Contract is provision of ongoing access to the offboarding information found in: • in services listed from 1 April 2024 and the Supplier’s Service Definition • in the Service Description Collaboration agreement Not Applicable following 12months. Limit on Parties’ liability The annual total liability of either Party for all Property defaults, Buyer data defaults and any other defaults Defaults will not exceed 125£1m. The annual total liability for Buyer Data Defaults will not exceed £1m or 150% of the charges Charges payable by the buyer Buyer to the supplier Supplier during the call off termCall-Off Contract Term (whichever is the greater). The annual total liability for all other Defaults will not exceed the greater of £1m or 150% of the Charges payable by the Buyer to the Supplier during the Call-Off Contract Term (whichever is the greater). Insurance The insurance(s) required will be: ● a minimum insurance period of 6 years following the expiration or Ending of this Call-Off Contract. Contract ● professional indemnity insurance cover to be held by the Supplier and by any agent, Subcontractor or consultant involved in the supply of the G-Cloud Services. This professional indemnity insurance cover will have a minimum limit of indemnity of £1,000,000 for each individual claim or any higher limit the Buyer requires (and as required by Law) ● employers' liability insurance with a minimum limit of £5,000,000 or any higher minimum limit required by Law Force majeure A Party may End this Call-Off Contract if the Other Party is affected by a Force Majeure Event that lasts for more than 30 consecutive days. Audit The audit provisions as listed under clause 2.1 of this Call-Off Contract will apply to this agreement. Buyer’s responsibilities None Identified at this stage, but if required this will be identified in Work packages. Buyer’s equipment None Identified at this stage, but if required this will be identified in Work packages. Supplier’s information Subcontractors or Slowhorse partners Not Applicable to have the technical expertise to deliver the G Cloud Services Required to the Quality and Technical standards specified in the contract. Call-Off Contract charges and payment The Call-Off Contract charges and payment details are in the table below. See Schedule 2 for a full breakdown. Payment method The payment method for this Call-Off Contract is BACS. by BACS following a correct invoice Payment profile The payment profile for this CallPayments following a statement of work where rates match pre-Off Contract is monthly in arrearsagreed SFIA rate card. Invoice details The Supplier will issue an electronic invoices monthly for distinct pieces of work upon meeting milestones set out in arrearsseparately agreed Statements of Works (SOW’s). The Buyer will pay the Supplier within 30 days of receipt of a valid invoice. Who and where to send invoices to Invoices will be sent to ▇▇▇▇▇▇ ▇▇▇-▇, ▇▇▇▇▇▇.▇▇▇@▇▇▇.▇▇▇▇.▇▇▇ and a copy sent to ▇▇.▇▇▇▇▇▇▇▇▇▇@▇▇▇▇.▇▇▇.▇▇. ▇ Invoice information required All invoices must include a valid PO number, reference FSA735 and the relevant WP/SoW reference Invoice frequency Invoice DESNZ Purchase Order Number which will be sent to provided after signature of the Buyer Monthly in arrears. contract Call-Off Contract value The total value of this Call-Off Contract is Capped at £400,000180,000 (exc.VAT). The total value of this Call-Off Contract is £216,000 (inc.VAT). Call-Off Contract charges The breakdown of the Charges will be agreed for each separate Work Package, but will be based on specific statements of work that are called off across the Suppliers G- Cloud pricing and SFIA Rate Card: duration of this contract. Additional Buyer terms Performance of the Service and Deliverables The performance and deliverables for each individual Work Package will be agreed between the Supplier and the Buyer by completing and signing a ‘FSA581 – Work Package Template’ (see Annex A of this document). Guarantee Not Applicable Warranties, representations Not Applicable Supplemental requirements in In addition to the Call-Off terms Not Applicable Alternative clauses Not Applicable incorporated Framework Agreement clause 4.1 (supplier staff), the Supplier warrants and represents to the Buyer that they have the technical expertise to deliver the G Cloud Services Required to the Quality and Technical standards specified in the contract. Buyer specific amendments to/refinements of the Call-Off Contract terms Not Applicable Public Services Network (PSN) Not Applicable Personal Data and Data Subjects Confirm whether Annex 1 (and Annex 2, if applicable) of Schedule 7 is being used: Annex 1 The annexes are not applicable, any data that will be completed processed will be processed in the DESNZ Environment and will not leave it and the buyer will be the data controller. Intellectual Property Subject to any pre-existing rights of third parties and of the Contractor, the Intellectual Property Rights (other than copyright) in all reports, documents and other materials which are generated or acquired by the Contractor (or any of its sub-contractors or agents) (“the Contractor Materials”) in the performance of the Services shall belong to and be vested automatically in the Department for each Work Package called off Energy Security and Net Zero Social Value The services provided under this contractcontract will help to develop a better Architectural view of the Departmental IT infrastructure including its legacy IT systems. This has intrinsic social value as it will enable the Department to drive efficiency and mitigate risks identified, albeit this is hard to quantify at this stage.

Technical Standards. Any specific The technical standards used as a requirement for each individual Work Package will be stated this Call- Off Contract are set out in the Work Package specificationSupplier’s G-Cloud 12 Service Description document. Service level agreement: The service level and availability criteria required for this Call- Off Contract are as per the Suppliers offering on the Digital Marketplace Onboarding Not Applicable Offboarding Please refer to the offboarding information found in: • set out in the Supplier’s Service Definition • Definition. Onboarding The onboarding plan for this Call-Off Contract is set out in the Service Description “Discovery” activity within the Supplier’s proposal for these services. Offboarding The offboarding plan for this Call-Off Contract is set out in the “Production Environment Enabled” activity within the Supplier’s proposal for these services. Collaboration agreement Not Applicable applicable. Limit on Parties’ liability The annual total liability of either Party for all Property defaults, Defaults will not exceed £1million. The annual total liability for Buyer data defaults and any other defaults Data Defaults will not exceed 125% of the charges Charges payable by the buyer Buyer to the supplier Supplier during the call off termCall-Off Contract Term (whichever is the greater). The annual total liability for all other Defaults will not exceed the greater of 125% of the Charges payable by the Buyer to the Supplier during the Call-Off Contract Term (whichever is the greater). Insurance The insurance(s) required will be: ● a minimum insurance period of 6 years following the expiration or Ending of this Call-Off Contract. ; ● professional indemnity insurance cover to be held by the Supplier and by any agent, Subcontractor or consultant involved in the supply of the G-Cloud Services. This professional indemnity insurance cover will have a minimum limit of indemnity of £1,000,000 for each individual claim or any higher limit the Buyer requires (and as required by Law) ); ● employers' liability insurance with a minimum limit of £5,000,000 or any higher minimum limit required by Law Law. Force majeure A Party may End this Call-Off Contract if the Other Party is affected by a Force Majeure Event that lasts for more than 30 5 consecutive days. Audit The following Framework Agreement audit provisions as listed will be incorporated under clause 2.1 of this Call-Off Contract will apply to this agreementenable the Buyer to carry out audits: - Clauses 7.4 to 7.13 of the Framework Agreement. Buyer▇▇▇▇▇’s responsibilities None Identified at this stage, but The Buyer is responsible for providing the supplier with access to the MHCLG O365 tenant and a laptop if required this will be identified in Work packagesrequired. Buyer’s equipment None Identified at this stage, but if required this will The Buyer’s equipment to be identified in Work packages. Supplier’s information Subcontractors or partners Not Applicable Call-Off Contract charges and payment The Call-Off Contract charges and payment details are in the table below. See Schedule 2 for a full breakdown. Payment method The payment method for used with this Call-Off Contract is BACSincludes a laptop if required. Payment profile The payment profile (A laptop may be required for this Call-Off Contract is monthly in arrears. Invoice details The Supplier will issue electronic invoices monthly in arrears. The Buyer will pay the Supplier within 30 days of receipt of a valid invoice. Who and where to send invoices to Invoices will be sent to ▇▇▇▇▇▇▇▇-▇▇▇▇▇▇▇.▇▇▇@▇▇▇.▇▇▇▇.▇▇▇ and a copy sent to ▇▇.▇▇▇▇▇▇▇▇▇▇@▇▇▇▇.▇▇▇.▇▇. Invoice information required All invoices must include a valid PO number, reference FSA735 and the relevant WP/SoW reference Invoice frequency Invoice will be sent access to the Buyer Monthly in arrears. Call-Off Contract value The total value of this Call-Off Contract is Capped at £400,000. Call-Off Contract charges The breakdown of the Charges will be agreed for each separate Work Package, but will be based on the Suppliers G- Cloud pricing and SFIA Rate Card: Additional Buyer terms Performance of the Service and Deliverables The performance and deliverables for each individual Work Package will be agreed between the Supplier and the Buyer by completing and signing a ‘FSA581 – Work Package Template’ (see Annex A of this documentMHCLG O365 tenant). Guarantee Not Applicable Warranties, representations Not Applicable Supplemental requirements in addition to the Call-Off terms Not Applicable Alternative clauses Not Applicable Buyer specific amendments to/refinements of the Call-Off Contract terms Not Applicable Public Services Network (PSN) Not Applicable Personal Data and Data Subjects Confirm whether Annex 1 (and Annex 2, if applicable) of Schedule 7 is being used: Annex 1 will be completed for each Work Package called off under this contract.

Technical Standards. Any specific The technical standards required for each individual Work Package will be stated this Call-Off Contract are described in the Work Package specificationSuppliers G-Cloud Service Description, unless otherwise modified by the detailed service description in Schedule 1 – Services. Technical standards may also be detailed in discrete Statement of Works for new projects and may include project specific quality standards or acceptance criteria Service level agreement: The service level and agreement is defined in Schedule 1 – Services. This may include any specific service levels or availability criteria required for this Call- Off Contract are as per in the Suppliers offering on delivery of the Digital Marketplace Onboarding Not Applicable Offboarding Please refer to the offboarding information found inservices. This includes service levels or availability criteria: • in the Supplier’s Service Definition • in the Service Description • used as a requirement or acceptance criteria] Onboarding Not Applicable. Offboarding The Supplier will comply with exit plan requirements of Clause 21. Collaboration agreement Not Applicable Applicable. Limit on Parties’ liability The annual total liability of either Party for all Property defaults, Buyer data defaults and any other defaults Defaults will not exceed 125% of the charges Charges payable by the buyer Buyer to the supplier Supplier during the call off termCall-Off Contract Term. The annual total liability for Buyer Data Defaults will not exceed 125% of the Charges payable by the Buyer to the Supplier during the Call-Off Contract Term (whichever is the greater). Clause 24.1 in Part B below applies for a more in-depth definition of Buyer Data Defaults, while still maintaining the definitions and meanings of Buyer Data and Default in Schedule 6: Glossary and Interpretations below. The annual total liability for all other Defaults will not exceed 125% of the Charges payable by the Buyer to the Supplier during the Call-Off Contract Term (whichever is the greater). Clause 24.1 in Part B below provides a definition of Other Defaults. Insurance The insurance(s) required will be: ● a • A minimum insurance period of 6 years following the expiration or Ending of this Call-Off Contract. ● professional Contract • Professional indemnity insurance cover to be held by the Supplier and by any agent, Subcontractor or consultant involved in the supply of the G-Cloud Services. This professional indemnity insurance cover will have a minimum limit of indemnity of £1,000,000 for each individual claim or any higher limit the Buyer requires (and as required by Law) ● employers• Employers' liability insurance with a minimum limit of £5,000,000 or any higher minimum limit required by Law Force majeure A Party may End Law. Buyer’s responsibilities The Buyer is responsible for: • Providing reasonable access to business users as appropriate. • The Service Delivery Manager will be the single point of contact for service delivery. • Facilitating the relevant infrastructure and system access (e.g. hardware, software, networks and environments). • Provide reasonable site access and suitable work areas for Supplier staff where necessary and available. • Informing the Supplier of any site-specific requirements and instructions (e.g. health and safety requirements) • Reviewing each stage and its deliverables in a timely manner. • Invoices will be approved or rejected within 5 working days subject to the requirements of clause 7. • Providing reasonable access to system users as relevant. Buyer’s equipment The Buyer’s equipment to be used with this Call-Off Contract includes: • (If required) any necessary system access and/or ICT equipment. Reason: To access any required reference material and data sources if the Other Party Supplier is affected by a Force Majeure Event that lasts for more than 30 consecutive daysunable to access from Supplier devices. Audit Otherwise: • The audit provisions Supplier shall use their own equipment as listed under clause 2.1 of this Call-Off Contract will apply to this agreement. Buyer’s responsibilities None Identified at this stage, but if required this will be identified in Work packages. Buyer’s equipment None Identified at this stage, but if required this will be identified in Work packagesnecessary. Supplier’s information Subcontractors or partners The following is a list of the Supplier’s Subcontractors or Partners: Not Applicable Applicable. Call-Off Contract charges and payment The Call-Off Contract charges and payment details are in the table below. See Schedule 2 for a full breakdown. Payment method The payment method for this Call-Off Contract is BACSBACS via the submission of a valid electronic invoice which calls off from a valid purchase order. Payment profile The payment profile for this Call-Off Contract can be found in Schedule 2 – Call-Off Contract charge The payment profile for this Call-Off Contract is monthly in arrears. Invoice details The Supplier will issue electronic invoices monthly in arrears. The Buyer will pay the Supplier within 30 days of receipt of a valid invoiceundisputed invoice and subject to the Buyers acceptance of the deliverables. Who and where to send invoices to Invoices will be sent to ▇▇▇▇▇▇▇▇-@▇▇▇▇▇▇▇▇▇▇.▇▇▇@.▇▇ Note that for invoice queries only, you should contact the following: ▇▇▇.▇▇▇▇▇▇▇▇▇▇.▇▇▇ and a copy sent to ▇▇.▇▇▇▇▇▇▇▇▇▇@▇▇▇▇▇▇▇▇▇▇.▇▇▇.▇▇. ▇ Invoice information required All invoices Invoices are required to comply with the invoice requirements of clause 7. Invoices shall be itemised and must include: a valid purchase order number, itemisation of staff title, day rate, number of days worked at the day rate and work undertaken. Invoices should include a valid PO number, reference FSA735 and sufficient level of detail to allow for validation by the relevant WP/SoW reference Buyer – including breakdown of charges applicable to that month. Invoice frequency Invoice will be sent to the Buyer Monthly in arrears. line with Schedule 2 – Call-Off Call-Off Contract value The total value of this Call-Off off Contract is Capped at £400,00031,500.00 Ex VAT. Call-Off Contract charges The breakdown of the Charges will be agreed for each separate Work Package, but will be based on the Suppliers G- Cloud pricing and SFIA Rate Card: Additional Buyer terms Performance of the Service and Deliverables The performance and deliverables for each individual Work Package will be agreed between the Supplier and the Buyer by completing and signing a ‘FSA581 is described in Schedule 2 – Work Package Template’ (see Annex A of this document). Guarantee Not Applicable Warranties, representations Not Applicable Supplemental requirements in addition to the Call-Off terms Not Applicable Alternative clauses Not Applicable Buyer specific amendments to/refinements of the Call-Off Contract terms Not Applicable Public Services Network (PSN) Not Applicable Personal Data and Data Subjects Confirm whether Annex 1 (and Annex 2, if applicable) of Schedule 7 is being used: Annex 1 will be completed for each Work Package called off under this contractCharges.

Technical Standards. Any specific The technical standards used as a requirement for each individual Work Package will be stated this Call- Off Contract are as set out in the Work Package specificationSupplier’s Service Definition. Service level agreement: The service level and availability criteria required for this Call- Call-Off Contract are as per the Suppliers offering on the Digital Marketplace Onboarding Not Applicable Offboarding Please refer to the offboarding information found in: • set out in the Supplier’s Service Definition • Definition. Onboarding The onboarding plan for this Call-Off Contract is included in the included in the Service Description cost. Offboarding The offboarding plan for this Call-Off Contract is as set out in the Supplier’s Service Definition. Collaboration agreement Not Applicable used. Limit on Parties’ liability Defaults by either party resulting in direct loss to the property (including technical infrastructure, assets or equipment but excluding any loss or damage to Buyer Data) of the other Party will not exceed £1,000,000 per year. The annual total liability of the Supplier for all Property defaultsBuyer Data Defaults resulting in direct loss, destruction, corruption, degradation or damage to any Buyer data defaults and any other defaults Data will not exceed 125£1,000,000 or 100% of the charges Charges payable by the buyer Buyer to the supplier Supplier during the call off termCall-Off Contract Term (whichever is the greater). The annual total liability of the Supplier for all other Defaults will not exceed £1,000,000 or 100% of the Charges payable by the Buyer to the Supplier during the Call-Off Contract Term (whichever is the greater). Insurance The Supplier insurance(s) required will be: ● a minimum insurance period of 6 years following the expiration or Ending of this Call-Off Contract. Contract ● professional indemnity insurance cover to be held by the Supplier and by any agent, Subcontractor or consultant involved in the supply of the G-Cloud Services. This professional indemnity insurance cover will have a minimum limit of indemnity of £1,000,000 for each individual claim or any higher limit the Buyer requires (and as required by Law) ● employers' liability insurance with a minimum limit of £5,000,000 or any higher minimum limit required by Law Force majeure A Party may End this Call-Off Contract if the Other Party is affected by a Force Majeure Event that lasts for more than 30 consecutive days. Audit The audit provisions as listed under clause 2.1 of this Call-Off Contract will apply to this agreement. Buyer’s responsibilities None Identified at this stage, but if required this will be identified in Work packagesNot used. Buyer’s equipment None Identified at this stage, but if required this will be identified in Work packagesNot used. Supplier’s information Subcontractors or partners Not Applicable used. Call-Off Contract charges and payment The Call-Off Contract charges and payment details are in the table below. See Schedule 2 for a full breakdown. Payment method The payment method for this Call-Off Contract is BACS. Payment profile The payment profile for this Call-Off Contract is monthly in arrearsannually as ordered. Invoice details The Supplier will issue electronic invoices monthly in arrearsinvoices. The Buyer will pay the Supplier within 30 days of receipt of a valid undisputed invoice. Who and where to send invoices to Invoices will be sent to: send invoices to Home Office Shared Service Centre ▇▇ ▇▇▇ ▇▇▇▇ ▇▇▇▇▇▇▇, ▇▇▇▇▇ ▇▇▇▇ ▇▇▇ ▇▇▇▇▇▇ ▇▇▇▇▇▇▇ Email: ▇▇▇▇▇▇▇▇-▇▇▇▇▇▇▇.▇▇▇@▇▇▇.▇▇▇▇.▇▇▇ and a copy sent to ▇▇.▇▇▇▇▇▇▇▇▇▇@▇▇▇▇▇▇▇▇▇▇.▇▇▇.▇▇. ▇ Invoice information required All invoices must include a valid PO the project title, purchase order number, reference FSA735 period to which the invoice relates, line item description as per the purchase order, unit cost per line, total cost per line, total value of invoice and the relevant WP/SoW reference VAT. Invoice frequency Invoice will be sent to the Buyer Monthly in arrearson delivery of the Performance Plan. Call-Off Contract value The total value of this Call-Off Contract is Capped $11,988 for Year 1. 25 additional users may be added at £400,000a maximum cost of $2,940 in Year 1. Call-Off Contract charges The breakdown of the Charges will be agreed for each separate Work Package, but will be based on the Suppliers G- Cloud pricing and SFIA Rate Cardis: ProdPad Performance Plan x 1 @ $11,988. Additional Buyer terms Performance of the Service and Deliverables The performance and deliverables for each individual Work Package will be agreed between the Supplier and the Buyer by completing and signing a ‘FSA581 – Work Package Template’ (see Annex A of this document)Not used. Guarantee Not Applicable used. Warranties, representations Not Applicable used. Supplemental requirements in addition to the Call-Call- Off terms Not Applicable used. Alternative clauses Not Applicable used. Buyer specific amendments to/refinements of the Call-Off Contract terms Not Applicable Public Services Network (PSN) Not Applicable used. Personal Data and Data Subjects Confirm whether Annex 1 (and Annex 2, if applicable) of Schedule 7 is being used7: Annex 1 will be completed for each Work Package called off under this contractIntellectual Property Not used. Social Value Not used.

Technical Standards. Any specific The technical standards used as a requirement for each individual Work Package will be stated this Call- Off Contract are as defined by GDS [As detailed in the Work Package specification. relevant Service Description, and only those quality standards used a requirement or acceptance criteria.] Service level agreement: The service level and availability criteria required for this Call- Off Contract are in the Supplier’s Service Definition. Onboarding The onboarding plan for this Call-Off Contract is as per defined in the Suppliers offering on relevant Work Package Offboarding The offboarding plan for this Call-Off Contract is as defined in the Digital Marketplace Onboarding Not Applicable Offboarding relevant Work Package This may include an exit plan of processes or costs associated with exiting the Call-Off Contract and data standards for migration. Please refer to the offboarding information found in: • in the Supplier’s Service Definition • in the Service Description Collaboration agreement Not Applicable N/A Limit on Parties’ liability The annual total liability of either Party for all Property defaults, Buyer data defaults and any other defaults Defaults will not exceed £5,000,000. The annual total liability for Buyer Data Defaults will not exceed 100% of the Charges payable by the Buyer to the Supplier under the relevant Work Package. The annual total liability for all other Defaults will not exceed the greater of 125% of the charges Charges payable by the buyer Buyer to the supplier Supplier during the call off termCall-Off Contract Term (whichever is the greater). Insurance The insurance(s) required will be: ● [a minimum insurance period of [6 years years] following the expiration or Ending of this Call-Off Contract. ] ● [professional indemnity insurance cover to be held by the Supplier and by any agent, Subcontractor or consultant involved in the supply of the G-Cloud Services. This professional indemnity insurance cover will have a minimum limit of indemnity of £1,000,000 for each individual claim or any higher limit the Buyer requires (and as required by Law) )] ● [employers' liability insurance with a minimum limit of £5,000,000 or any higher minimum limit required by Law Law] Force majeure A Party may End this Call-Off Contract if the Other Party is affected by a Force Majeure Event that lasts for more than 30 15 consecutive days. [This section relates to clause 23.1 in Part B below.] Audit The audit provisions as listed under clause 2.1 of this Call-Off Contract will apply to this agreement. N/A Buyer’s responsibilities None Identified at this stage, but if required this will be identified in Work packages. The Buyer is responsible for providing access to Buyer’s equipment None Identified at this stage, but if required this will be identified in Work packages. Supplier’s information Subcontractors site; facilitating access to appropriate stakeholders and providing artefacts or partners Not Applicable Call-Off Contract charges and payment The Call-Off Contract charges and payment details are in documentation necessary for the table below. See Schedule 2 for a full breakdown. Payment method The payment method for this Call-Off Contract is BACS. Payment profile The payment profile for this Call-Off Contract is monthly in arrears. Invoice details The Supplier will issue electronic invoices monthly in arrears. The Buyer will pay the Supplier within 30 days of receipt of a valid invoice. Who and where to send invoices to Invoices will be sent to ▇▇▇▇▇▇▇▇-▇▇▇▇▇▇▇.▇▇▇@▇▇▇.▇▇▇▇.▇▇▇ and a copy sent to ▇▇.▇▇▇▇▇▇▇▇▇▇@▇▇▇▇.▇▇▇.▇▇. Invoice information required All invoices must include a valid PO number, reference FSA735 and the relevant WP/SoW reference Invoice frequency Invoice will be sent to the Buyer Monthly in arrears. Call-Off Contract value The total value of this Call-Off Contract is Capped at £400,000. Call-Off Contract charges The breakdown completion of the Charges will be agreed for each separate Work PackageServices, but will be based on the Suppliers G- Cloud pricing and SFIA Rate Card: Additional Buyer terms Performance of the Service and Deliverables The performance and deliverables for each or as otherwise described in individual Work Package will be agreed between the Supplier and the Buyer by completing and signing a ‘FSA581 – Work Package Template’ (see Annex A of this document). Guarantee Not Applicable Warranties, representations Not Applicable Supplemental requirements in addition Work- Packages from time to the Call-Off terms Not Applicable Alternative clauses Not Applicable Buyer specific amendments to/refinements of the Call-Off Contract terms Not Applicable Public Services Network (PSN) Not Applicable Personal Data and Data Subjects Confirm whether Annex 1 (and Annex 2, if applicable) of Schedule 7 is being used: Annex 1 will be completed for each Work Package called off under this contracttime.

Technical Standards. Any specific The technical standards used as a requirement for each individual Work Package will be stated in the Work Package specificationthis Call-Off Contract are ISO 27001. Schedule 1 refers. Service level agreement: The service level and availability criteria required for this Call- Call-Off Contract are as per the Suppliers offering on the Digital Marketplace Onboarding Not Applicable Offboarding Please refer to the offboarding information found in: • referenced in the Supplier’s Software User and Service Definition • in the Service Description License Agreement of 25 March 2024. See Schedule 1. Onboarding Not applicable Offboarding REDACTED Collaboration agreement Not Applicable Used Limit on Parties’ liability Defaults by either party resulting in direct loss to the property (including technical infrastructure, assets or equipment but excluding any loss or damage to Buyer Data) of the other Party will not exceed 125% The annual total liability of the Supplier for all Property defaultsBuyer Data Defaults resulting in direct loss, destruction, corruption, degradation or damage to any Buyer data defaults and any other defaults Data will not exceed 125% of the charges Charges payable by the buyer Buyer to the supplier Supplier during the call off termCall-Off Contract Term (whichever is the greater). The annual total liability of the Supplier for all other Defaults will not exceed the greater 125% of the Charges payable by the Buyer to the Supplier during the Call-Off Contract Term whichever is the greater). Insurance The Supplier insurance(s) required will be: ● a minimum insurance period of 6 years following the expiration or Ending of this Call-Off Contract. ● professional indemnity insurance cover to be held by the Supplier and by any agent, Subcontractor or consultant involved in the supply of the G-Cloud Services. This professional indemnity insurance cover will have a minimum limit of indemnity of £1,000,000 for each individual claim or any higher limit the Buyer requires (and as required by Law) ● employers' liability insurance with a minimum limit of £5,000,000 or any higher minimum limit required by Law Force majeure A Party may End this Call-Off Contract if the Other Party is affected by a Force Majeure Event that lasts for more than 30 consecutive days. Audit The audit provisions as listed under clause 2.1 of this Call-Off Contract will apply to this agreement. Buyer’s responsibilities None Identified at this stage, but if required this will be identified in Work packages. REDACTED Buyer’s equipment None Identified at this stage, but if required this will be identified in Work packages. Not Applicable Supplier’s information Subcontractors or partners Not Applicable Call-Off Contract charges and payment The Call-Off Contract charges and payment details are in the table below. See Schedule 2 for a full breakdown. Payment method The payment method for this Call-Off Contract is BACS. Payment profile The payment profile for this Call-Off Contract is monthly in arrearsAnnually as per Schedule 2: Call-Off Contract charges. Invoice details The Supplier will issue electronic invoices monthly 30 days in arrearsadvance of the new annual term for seamless provision of service. The Buyer will pay the Supplier within 30 days of receipt of a valid undisputed invoice. Who and where to send invoices to Invoices will be sent to ▇▇▇▇▇▇▇▇-▇▇▇▇▇▇▇.▇▇▇@▇▇▇.▇▇▇▇.▇▇▇ and a copy sent to ▇▇.▇▇▇▇▇▇▇▇▇▇@▇▇▇▇.▇▇▇.▇▇. REDACTED Invoice information required All invoices must include a the current and valid PO number, reference FSA735 and the relevant WP/SoW reference Purchase Order Number. Valid Insolvency Service Purchase Order Number; REDACTED Invoice frequency Invoice will be sent to the Buyer Monthly annually in arrearsadvance. REDACTED Call-Off Contract value The total value of this Call-Off Contract is Capped at £400,000. 90,736 Ex VAT or £108,883.20 Inc VAT Call-Off Contract charges The breakdown of the Charges will be agreed for each separate Work Package, but will be based on the Suppliers G- Cloud pricing and SFIA Rate Card: REDACTED Additional Buyer terms Performance of the Service This Call-Off Contract will include the delivery of all items included in Schedule 1: Services and Deliverables The performance and deliverables for each individual Work Package will be agreed between G-Cloud Services the Supplier and is capable of providing through the Buyer by completing and signing a ‘FSA581 – Work Package Template’ (see Annex A of this document)Platform. REDACTED Guarantee Not Applicable Warranties, representations Not Applicable Supplemental requirements in addition to the Call-Call- Off terms Not Applicable Alternative clauses Not Applicable Buyer specific amendments to/refinements of the Call-Off Contract terms Not Applicable Public Services Network (PSN) Not Applicable Personal Data and Data Subjects Confirm whether Annex 1 (The parties acknowledge and Annex 2, if applicable) of agree that Schedule 7 is being usedAnnex 1shall apply to this Call-off Contract. Intellectual Property REDACTED Social Value As per Supplier’s G-Cloud 13 service offering re: Annex 1 will be completed for each Work Package called off under this contractCovid 19 recovery, Tackling economic inequality, Fighting climate change, Equal opportunity & Wellbeing.

Technical Standards. Any specific The technical standards used as a requirement for each individual Work Package will be stated in this Call-Off Contract are: as per the Work Package specificationService Description. No standards used as requirement on acceptance criteria. Service level agreement: The service level and availability criteria required for this Call- Off Contract are as per the Suppliers offering on the Digital Marketplace N/A Onboarding Not Applicable N/A Offboarding Please refer to the offboarding information found in: • in the Supplier’s Service Definition • in the Service Description N/A Collaboration agreement Not Applicable N/A Limit on Parties’ liability The annual total liability for all Property defaults, Buyer data defaults and any other defaults will not exceed 125% of the charges by the buyer to the supplier during the call off term. [REDACTED] Insurance The Supplier insurance(s) required will be: ● a minimum insurance period of 6 years following the expiration or Ending of this Call-Off Contract. ● professional indemnity insurance cover to be held by the Supplier and by any agent, Subcontractor or consultant involved in the supply of the G-Cloud Services. This professional indemnity insurance cover will have a minimum limit of indemnity of £1,000,000 for each individual claim or any higher limit the Buyer requires (and as required by Law) Contract ● employers' liability insurance with a minimum limit of £5,000,000 or any higher minimum limit required by Law Force majeure A Party may End this Call-Off Contract if the Other Party is affected by a Force Majeure Event that lasts for more than 30 consecutive days. Audit The audit provisions as listed under clause 2.1 of this Call-Off Contract will apply to this agreement. Buyer’s responsibilities None Identified at this stage, but if required this will be identified in Work packages. N/A Buyer’s equipment None Identified at this stage, but if required this will be identified in Work packages. N/A Supplier’s information Subcontractors or partners Not Applicable The Supplier uses the subprocessors listed on the webpage: ▇▇▇▇▇://▇▇▇.▇▇▇▇▇▇▇▇▇▇▇.▇▇.▇▇/company/sub-processors Call-Off Contract charges and payment The Call-Off Contract charges and payment details are in the table below. See Schedule 2 for a full breakdown. Payment method The payment method for this Call-Off Contract is BACS. [REDACTED] Payment profile The payment profile for this Call-Off Contract is monthly in arrears. [REDACTED] Invoice details The Supplier will issue electronic invoices monthly annually in arrearsadvance. The Buyer will pay the Supplier within 30 [30] days of receipt of a valid invoice. There will be no consequences if the invoice is not produced in the way described for late payment. Who and where to send invoices to Invoices will be sent to ▇▇▇▇▇▇▇▇-▇▇▇▇▇▇▇.▇▇▇@▇▇▇.▇▇▇▇.▇▇▇ and a copy sent to ▇▇.▇▇▇▇▇▇▇▇▇▇@▇▇▇▇.▇▇▇.▇▇. [REDACTED] Invoice information required All invoices must include a valid PO number, reference FSA735 and the relevant WP/SoW reference number supplied Invoice frequency Invoice will be sent to the Buyer Monthly in arrears. annually or when the product is upgraded Call-Off Contract value The total value of this Call-Off Contract is Capped at £400,000. [REDACTED] [REDACTED] Call-Off Contract charges The breakdown of the Charges will be agreed for each separate Work Package, but will be based on the Suppliers G- Cloud pricing and SFIA Rate Card: Additional Buyer terms Performance of the Service and Deliverables The performance and deliverables for each individual Work Package will be agreed between the Supplier and the Buyer by completing and signing a ‘FSA581 – Work Package Template’ (see Annex N/A of this document). Guarantee Not Applicable N/A Warranties, representations Not Applicable N/A Supplemental requirements in addition to the Call-Off terms Not Applicable N/A Alternative clauses Not Applicable N/A Buyer specific amendments to/refinements of the Call-Off Contract terms Not Applicable Public Within the scope of the Call-Off Contract and notwithstanding clause 18.1 of the Terms and Conditions outlined in Part B be- low, the parties agree that during the term of this Call-Off Con- tract, the Services Network (PSN) Not Applicable are non-cancellable and non-refundable, excluding termination by the Buyer for the Supplier’s un-cured material breach of this Call-Off Contract. Personal Data and Data Subjects Confirm whether Annex 1 (and Annex 2, if applicable) of Schedule 7 is being used: Annex 1 will be completed for each Work Package called off under this contractused Intellectual Property N/A Social Value N/A

Technical Standards. Any specific The technical standards used as a requirement for each individual Work Package will be stated this Call- Off Contract are included in the Work Package specificationG-Cloud services required above, Schedule 1 – Services, Government Design Principles or as may be agreed from time to time in each Statement of Work. Service level agreement: The supplier will be expected to work with full transparency and using a performance dashboard, where metrics/SLA’s/KPI’s detailed in the balance scorecard. Onboarding Not used Offboarding The supplier will be expected to support a full handover to the successful bidder/Buyer of a planned future managed cloud run and maintain service level scheduled during the life of this con- tract. Copies of all data and availability criteria required for documentation generated under the term of this Call- contract will be returned to the Buyer within 30 days of the end of the of the contract. All equipment supplied by the Buyer shall be returned immediately upon the end of the contract. Collaboration agreement This Call-Off Contract are as per the Suppliers offering is conditional on the Digital Marketplace Onboarding Not Applicable Offboarding Please refer Supplier providing a collaboration agreement to the offboarding information found in: • in Buyer before the Supplier’s Service Definition • in the Service Description Collaboration agreement Not Applicable Start date. Limit on Parties’ liability The annual total liability for all Property defaults, Buyer data defaults and any other defaults Data Defaults will not exceed 125% of the charges Charges payable by the buyer Buyer to the supplier Supplier during the call off termCall-Off Contract Term (whichever is the greater). Clause 24.1 in Part B below applies for a more in-depth definition of Buyer Data Defaults, while still maintaining the definitions and meanings of Buyer Data and Default in Schedule 6: Glossary and Interpretations below. The annual total liability for all other Defaults will not exceed the greater of 125% of the Charges payable by the Buyer to the Supplier during the Call-Off Contract Term (whichever is the greater). Clause 24.1 in Part B below provides a definition of Other Defaults. Insurance The insurance(s) required will be: ● a minimum insurance period of 6 years following the expiration or Ending of this Call-Off Contract. ● professional indemnity insurance cover to be held by the Supplier and by any agent, Subcontractor or consultant involved in the supply of the G-Cloud Services. This professional indemnity insurance cover will have a minimum limit of indemnity of £1,000,000 for each individual claim or any higher limit the Buyer requires (and as required by Law) ). ● employers' liability insurance with a minimum limit of £5,000,000 or any higher minimum limit required by Law Law. Force majeure A Party may End this Call-Off Contract if the Other Party is affected by a Force Majeure Event that lasts for more than 30 15 consecutive days. This section relates to clause 23.1 in Part B below. Audit The following Framework Agreement audit provisions as listed will be incorporated under clause 2.1 of this Call-Off Contract will apply to this agreementenable the Buyer to carry out audits. List the required audit provisions from clauses 7.4 to 7.13 of the Framework Agreement. Buyer’s responsibilities None Identified at this stage, but if required this will The Buyer is responsible for the providing the Supplier with:  provision of access to information so that the requirements of the contract can be identified in Work packagesundertaken;  access to property both physical and digital e.g. Azure servers;  access to buyer Office365 systems and email where applicable; and  access to a Buyer laptop/computer where applicable. Buyer’s equipment None Identified at The Buyer’s equipment to be used with this stage, Call-Off Contract includes but if required this will be identified in Work packagesnot limited to:  Azure servers;  Other relevant systems and software; and  Hardware e.g. laptops. Reason to aid with the development and implementation of cloud-based solutions for data technology and warehouse. Supplier’s information Subcontractors or partners Not Applicable Call-Off Contract charges and payment The Call-Off Contract charges and payment details are in the table below. See Schedule 2 for following is a full breakdown. Payment method The payment method for this Call-Off Contract is BACS. Payment profile The payment profile for this Call-Off Contract is monthly in arrears. Invoice details The Supplier will issue electronic invoices monthly in arrears. The Buyer will pay the Supplier within 30 days of receipt of a valid invoice. Who and where to send invoices to Invoices will be sent to ▇▇▇▇▇▇▇▇-▇▇▇▇▇▇▇.▇▇▇@▇▇▇.▇▇▇▇.▇▇▇ and a copy sent to ▇▇.▇▇▇▇▇▇▇▇▇▇@▇▇▇▇.▇▇▇.▇▇. Invoice information required All invoices must include a valid PO number, reference FSA735 and the relevant WP/SoW reference Invoice frequency Invoice will be sent to the Buyer Monthly in arrears. Call-Off Contract value The total value of this Call-Off Contract is Capped at £400,000. Call-Off Contract charges The breakdown list of the Charges will be agreed for each separate Work Package, but will be based on the Suppliers G- Cloud pricing and SFIA Rate Card: Additional Buyer terms Performance of the Service and Deliverables The performance and deliverables for each individual Work Package will be agreed between the Supplier and the Buyer by completing and signing a ‘FSA581 – Work Package Template’ (see Annex A of this document). Guarantee Not Applicable Warranties, representations Not Applicable Supplemental requirements in addition to the Call-Off terms Not Applicable Alternative clauses Not Applicable Buyer specific amendments to/refinements of the Call-Off Contract terms Not Applicable Public Services Network (PSN) Not Applicable Personal Data and Data Subjects Confirm whether Annex 1 (and Annex 2, if applicable) of Schedule 7 is being used: Annex 1 will be completed for each Work Package called off under this contractSupplier’s Subcontractors or

Technical Standards. Any specific The supplier shall deliver the Service in line with the extant standards and guidance, including the Technology Code of Practice as specified by the G-Cloud Framework. The technical standards used as a requirement for each individual Work Package will be stated in the Work Package specification. this Call- Off Contract are: ISO27001 Certification Cyber Essentials + Service level agreement: The service level and availability criteria required for this Call- Call-Off Contract are as per detailed within Schedule 1: The Services. Onboarding The onboarding plan for this Call-Off Contract is [enter text]. Offboarding The offboarding plan for this Call-Off Contract shall be agreed between the Suppliers offering on Buyer and Supplier at the Digital Marketplace Onboarding Not Applicable Offboarding Please refer to the offboarding information found in: • in the Supplier’s Service Definition • in the Service Description appropriate time. Collaboration agreement Not Applicable Limit on Parties’ liability [REDACTED] ▇▇▇▇▇’s responsibilities The annual total liability Buyer is responsible for providing request for services or support describing all Property defaults, Buyer data defaults and any other defaults will not exceed 125% of work to support the charges by the buyer to the supplier during the call off termservices. Insurance Buyer’s equipment The insurance(s) required will be: ● a minimum insurance period of 6 years following the expiration or Ending of this Call-Off Contract. ● professional indemnity insurance cover Buyer’s equipment to be held by the Supplier and by any agent, Subcontractor or consultant involved in the supply of the G-Cloud Services. This professional indemnity insurance cover will have a minimum limit of indemnity of £1,000,000 for each individual claim or any higher limit the Buyer requires (and as required by Law) ● employers' liability insurance used with a minimum limit of £5,000,000 or any higher minimum limit required by Law Force majeure A Party may End this Call-Off Contract if includes existing ICT kit (desktops, laptops) to access the Other Party is affected by Software as a Force Majeure Event that lasts for more than 30 consecutive days. Audit The audit provisions as listed under clause 2.1 of this Call-Off Contract will apply to this agreement. Buyer’s responsibilities None Identified at this stage, but if required this will be identified in Work packages. Buyer’s equipment None Identified at this stage, but if required this will be identified in Work packagesService. Supplier’s information Subcontractors or partners Not Applicable None Call-Off Contract charges and payment The Call-Off Contract charges and payment details are in the table below. See Schedule 2 for a full breakdown. Payment method The payment method for this Call-Off Contract is BACS. [REDACTED] Payment profile The payment profile for this Call-Off Contract is monthly in arrears. REDACTED Invoice details The Supplier will issue electronic invoices monthly in arrears. The Buyer will pay the Supplier within 30 days of receipt of a valid invoice. REDACTED Who and where to send invoices to Invoices will be sent to ▇▇▇▇▇▇▇▇-▇▇▇▇▇▇▇.▇▇▇@▇▇▇.▇▇▇▇.▇▇▇ and a copy sent to ▇▇.▇▇▇▇▇▇▇▇▇▇@▇▇▇▇.▇▇▇.▇▇. REDACTED Invoice information required All invoices must include a valid PO number, include: • Contract reference FSA735 number and the relevant WP/SoW reference title • Purchase Order Number • Invoice period • Description of services provided Invoice frequency Invoice will be sent to the Buyer Monthly in arrears. REDACTED Call-Off Contract value The total value of this Call-Off Contract is Capped at £400,000. REDACTED Call-Off Contract charges The breakdown of the Charges will be agreed for each separate Work Package, but will be based on the Suppliers G- Cloud pricing and SFIA Rate Card: REDACTED Additional Buyer terms Performance of the Service This Call-Off Contract will include the following Implementation Plan, exit and Deliverables The performance offboarding plans and deliverables for each individual Work Package will milestones: ● Implementation Plan is not required as supplier is the incumbent and service is in place. ● Exit and off-boarding shall be agreed between the Buyer and Supplier and at the Buyer by completing and signing a ‘FSA581 – Work Package Template’ (see Annex A of this document)appropriate time. Guarantee Not Applicable used Warranties, representations Not Applicable used Supplemental requirements in addition to the Call-Off terms Not Applicable used Alternative clauses Not Applicable These Alternative Clauses, which have been selected from Schedule 4, will apply: [enter Alternative clauses] Buyer specific amendments to/refinements of the Call-Off Contract terms Not Applicable Public Services Network (PSN) Not Applicable Personal Data and Data Subjects Confirm whether Annex 1 (and Annex 2, if applicable) of Schedule 7 is being used: Annex 1 Intellectual Property Within the scope of the Call-Off Contract, all Supplier IPR existing or created as part of this or subsequent project work remains the property of the Supplier and will not be completed considered project specific or engagement specific IPR. Social Value REDACTED Performance Indicators Data supplied by the Supplier in relation to Performance Indicators is deemed the Intellectual Property of the Buyer and may be published by the Buyer. [Note required Performance Indicators needed from the Supplier for each Work Package called off under this contractfuture publication or otherwise]

Technical Standards. Any specific The technical standards used as a requirement for each individual Work Package will be stated this Call- Off Contract are: • Accredited as a Microsoft Specialist in the Work Package specification. Security Information Protection and Governance Service level agreement: The service level and availability criteria required for this Call- Call-Off Contract are as per the Suppliers offering N/A Onboarding The onboarding plan for this Call-Off Contract is Project Kick Off meeting N/A Offboarding The offboarding plan for this Call-Off Contract is N/A Collaboration agreement [This Call-Off Contract is conditional on the Digital Marketplace Onboarding Not Applicable Offboarding Please refer Supplier providing a collaboration agreement to the offboarding information found in: • in Buyer before the Supplier’s Service Definition • in the Service Description Collaboration agreement Not Applicable Start date.] Limit on Parties’ liability Defaults by either party resulting in direct loss to the property (including technical infrastructure, assets or equipment but excluding any loss or damage to Buyer Data) of the other Party will not exceed £1,000,000 per year. The annual total liability of the Supplier for all Property defaultsBuyer Data Defaults resulting in direct loss, destruction, corruption, degradation or damage to any Buyer data defaults and any other defaults Data will not exceed £1,000,000 or 125% of the charges Charges payable by the buyer Buyer to the supplier Supplier during the call off termCall-Off Contract Term (whichever is the greater). The annual total liability of the Supplier for all other Defaults will not exceed the greater of £1,000,000 or 125% of the Charges payable by the Buyer to the Supplier during the Call-Off Contract Term (whichever is the greater). Insurance The Supplier insurance(s) required will be: ● [a minimum insurance period of [6 years years] following the expiration or Ending of this Call-Off Contract. ] ● [professional indemnity insurance cover to be held by the Supplier and by any agent, Subcontractor or consultant involved in the supply of the G-Cloud Services. This professional indemnity insurance cover will have a minimum limit of indemnity of £1,000,000 for each individual claim or any higher limit the Buyer requires (and as required by Law) )] ● employers' liability insurance with a minimum limit of £5,000,000 or any higher minimum limit required by Law Force majeure Buyer’s responsibilities The Buyer is responsible for N/A Party may End Buyer’s equipment The Buyer’s equipment to be used with this Call-Off Contract if the Other Party is affected by a Force Majeure Event that lasts for more than 30 consecutive days. Audit The audit provisions as listed under clause 2.1 of this Call-Off Contract will apply to this agreement. Buyer’s responsibilities None Identified at this stage, but if required this will be identified in Work packages. Buyer’s equipment None Identified at this stage, but if required this will be identified in Work packages. N/A Supplier’s information The following is a list of the Supplier’s Subcontractors or Partners Subcontractors or partners Not Applicable Call-Off Contract charges and payment The Call-Off Contract charges and payment details are in the table below. See Schedule 2 for a full breakdown. Payment method The payment method for this Call-Off Contract is BACS. Payment profile The Invoice frequency payment profile for this Call-Off Contract is monthly in arrears. Invoice details The Supplier will issue electronic invoices monthly in arrears. The Buyer will pay the Supplier within 30 days of receipt of a valid invoice. Who and where to send invoices to Invoices will be sent to ▇▇▇▇▇▇▇▇-▇▇▇▇▇▇▇.▇▇▇@▇▇▇.▇▇▇▇.▇▇▇ and a copy sent to ▇▇.▇▇▇▇▇▇▇▇▇▇@▇▇▇▇.▇▇▇.▇▇. Invoice information required All invoices must include a valid PO number, reference FSA735 and the relevant WP/SoW reference Invoice frequency Invoice will be sent to the Buyer Monthly in arrears. arrears Call-Off Contract value The total value of this Call-Off Contract is Capped at upto to value of £400,000. 45,844 Call-Off Contract charges The breakdown of the Charges will be agreed for each separate Work Package, but will be based on the Suppliers G- Cloud pricing and SFIA Rate CardSee Schedule 2: Call-Off Contract charges Additional Buyer terms Performance of the Service This Call-Off Contract will include the following Implementation Plan, exit and Deliverables The performance offboarding plans and deliverables for each individual Work Package will be agreed between the Supplier and the Buyer by completing and signing a ‘FSA581 – Work Package Template’ (see Annex milestones: ● N/A of this document). Guarantee Not Applicable N/A Warranties, representations Not Applicable In addition to the incorporated Framework Agreement clause 2.3, the Supplier warrants and represents to the Buyer that [enter any additional warranties and representations]. Supplemental requirements in addition to the Call-Off terms Not Applicable Within the scope of the Call-Off Contract, the Supplier will N/A Alternative clauses Not Applicable These Alternative Clauses, which have been selected from Schedule 4, will apply: N/A Buyer specific amendments to/refinements of the Call-Off Contract terms Not Applicable Public Services Network (PSN) Not Applicable Within the scope of the Call-Off Contract, the Supplier will [enter amendments or refinements]. Personal Data and Data Subjects Confirm whether Annex 1 (and Annex 2, if applicable) of Schedule 7 is being used: Annex 1 will be completed for each Work Package called off under this contractused Intellectual Property [Note any Project Specific IPR that may arise and require assignment and otherwise note any other required amendments to standard IPR provisions] Social Value N/A

Technical Standards. Any specific The technical standards used as a requirement for each individual Work Package will be stated in the Work Package specification. this Call-Off Contract are Cyber Essentials +, ISO27001 Service level agreement: agreement The service level and availability criteria required for this Call- Call-Off Contract are as per the Suppliers offering are: Onboarding The on the Digital Marketplace Onboarding Not Applicable boarding plan for this Call-Off Contract is N/A Offboarding Please refer to the offboarding information found inThe off boarding plan for this Call-Off Contract is: • in the Supplier’s Service Definition • in the Service Description To be confirmed between contracting authority and supplier. Collaboration agreement Not Applicable N/A Limit on Parties’ liability The annual total liability for all Property defaults, Buyer data defaults and any other defaults Data Defaults will not exceed £1,000,000.00 or 125% of the charges Charges payable by the buyer Buyer to the supplier during the call off term. Call-Off Contract Term (whichever is the greater) Insurance The Supplier insurance(s) required will be: ● a minimum insurance period of 6 years following the expiration or Ending of this Call-Off Contract. ● professional indemnity insurance cover to be held by the Supplier and by any agent, Subcontractor or consultant involved in the supply of the G-Cloud Services. This professional indemnity insurance cover will have a minimum limit of indemnity of £1,000,000 for each individual claim or any higher limit the Buyer requires (and as required by Law) ● ). employers' liability insurance with a minimum limit of £5,000,000 or any higher minimum limit required by Law Force majeure A Party may End this Call-Off Contract if the Other Party is affected by a Force Majeure Event that lasts for more than 30 consecutive days. Audit The audit provisions as listed under clause 2.1 of this Call-Off Contract will apply to this agreement. Buyer’s responsibilities None Identified at this stage, but if required this will be identified in Work packages. N/A Buyer’s equipment None Identified at this stage, but if required this will be identified in Work packages. N/A Supplier’s information Subcontractors or partners Not Applicable N/A Call-Off Contract charges and payment The Call-Off Contract charges and payment details are in the table below. See Schedule 2 for a full breakdown. Payment method The payment method for this Call-Off Contract is BACS. Payment profile The payment profile for this Call-Off Contract is monthly in arrears. Invoice details The Supplier will issue electronic invoices monthly in arrears. The Buyer will pay the Supplier within 30 days of receipt of a valid undisputed invoice. Who and where to send invoices to Invoices will be sent to ▇▇▇▇▇▇▇▇-▇▇▇▇▇▇▇.▇▇▇@▇▇▇.▇▇▇▇.▇▇▇ and a copy Invoices will be sent to ▇▇.▇▇▇▇▇▇▇▇▇▇@▇▇▇▇.▇▇▇.▇▇to: REDACTED TEXT under FOIA Section 40, Personal Information. Invoice information required All invoices must include a valid PO the Purchase Order number, reference FSA735 and the relevant WP/SoW reference . Invoice frequency Invoice will be sent to the Buyer Monthly calendar monthly in arrearsarrears (invoice to be with RD Team 2 working days after month end). Call-Off Contract value The total value of this Call-Off Contract is Capped at £400,0001,050,000.00 (ex VAT, inc all options to extend). Call-Off Contract charges The breakdown of the Charges will be agreed for each separate Work Package, but will be based on the Suppliers G- Cloud pricing and SFIA Rate Card: is REDACTED TEXT under FOIA Section 43 Commercial Interests. Additional Buyer terms Performance of the Service This Call-Off Contract will include the following Implementation Plan, exit and Deliverables The performance offboarding plans and deliverables for each individual Work Package will be agreed between the Supplier and the Buyer by completing and signing a ‘FSA581 – Work Package Template’ (see Annex milestones: Guarantee N/A of this document). Guarantee Not Applicable Warranties, representations Not Applicable N/A Supplemental requirements in addition to the Call-Off terms Not Applicable Within the scope of the Call-Off Contract, the Supplier will: Due to the nature of the work there may be national crises/major incidents that require development or enhancements and flexibility or revising priorities. Achieving elastic scaling will require application and infrastructure changes, so both the supplier and existing hosting and infrastructure provider will need to collaborate. For example, we could have a surge in users. Alternative clauses Not Applicable N/A Buyer specific amendments to/refinements of the Call-Off Contract terms Not Applicable Public Services Network (PSN) Not Applicable N/A Personal Data and Data Subjects Confirm whether Annex 1 (and Annex 2, if applicable) of Schedule 7 is being used: Annex 1 will be completed for each Work Package called off under this contractused Intellectual Property N/A Social Value N/A

Technical Standards. Any specific The technical standards used as a requirement for each individual Work Package will be stated in the Work Package specification. this Call- Off Contract are ISO 270001 Service level agreement: The service level and availability criteria required for this Call- Call-Off Contract are as stated in this link on page 24 Onboarding The onboarding plan for this Call-Off Contract is as per the Suppliers offering on the Digital Marketplace Onboarding Not Applicable Offboarding Please refer to the offboarding information found in: • in the Supplier’s Service Definition • in the Service Description Offboarding See Annex 1 Schedule 7 below. Collaboration agreement Not Applicable Limit on Parties’ liability Defaults by either party resulting in direct loss to the property (including technical infrastructure, assets or equipment but excluding any loss or damage to Buyer Data) of the other Party will not exceed £36,240 per year. The annual total liability of the Supplier for all Property defaultsBuyer Data Defaults resulting in direct loss, destruction, corruption, degradation or damage to any Buyer data defaults and any other defaults Data will not exceed £36,240 or 125% of the charges Charges payable by the buyer Buyer to the supplier Supplier during the call off termCall-Off Contract Term (whichever is the greater). The annual total liability of the Supplier for all other Defaults will not exceed the greater of £36,240 or 125% of the Charges payable by the Buyer to the Supplier during the Call-Off Contract Term (whichever is the greater). Insurance The Supplier insurance(s) required will be: ● [a minimum insurance period of [6 years years] following the expiration or Ending of this Call-Off Contract. ] ● [professional indemnity insurance cover to be held by the Supplier and by any agent, Subcontractor or consultant involved in the supply of the G-Cloud Services. This professional indemnity insurance cover will have a minimum limit of indemnity of £1,000,000 for each individual claim or any higher limit the Buyer requires (and as required by Law) )] ● employers' liability insurance with a minimum limit of £5,000,000 or any higher minimum limit required by Law Force majeure A Party may End this Call-Off Contract if the Other Party is affected by a Force Majeure Event that lasts for more than 30 consecutive days. Audit The audit provisions as listed under clause 2.1 of this Call-Off Contract will apply to this agreement. Buyer’s responsibilities None Identified at this stage, but Provide cooperation as stated in the implementation plan and Supplier shall not be liable for any deficiency or delay in delivering or completing the services and/or documentary deliverables if required this will be identified in Work packages. such deficiency or delay results from Buyer’s failure to provide cooperation Buyer’s equipment None Identified at this stageIf required to provide the Services the Buyer will provide Supplier timely access to offices, but if accommodations, to facilities, and equipment (including suitably configured computer systems), along with any required this will be identified assistance, from the Buyer’s personnel and contractors, reasonable co-operation, and complete and accurate information and data as appropriate and required in Work packagesrelation to the Services. Supplier’s information Subcontractors or partners Not Applicable applicable Call-Off Contract charges and payment The Call-Off Contract charges and payment details are in the table below. See Schedule 2 for a full breakdown. Payment method The payment method for this Call-Off Contract is BACS. BACS payment: [Redacted] Payment profile The payment profile for this Call-Off Contract is monthly in arrears. Invoice details The Supplier will automatically issue electronic invoices monthly Annually in arrearsadvance unless the buyer has provided a written notice of termination at least 30 days in advance of the annual renewal date. The Buyer will pay the Supplier within 30 days of receipt of a valid undisputed invoice. Invoice details The Supplier will issue electronic invoices Annually in advance. The Buyer will pay the Supplier within 30 days of receipt of a valid undisputed invoice. Who and where to send invoices to Invoices will be sent to ▇▇▇▇▇▇▇▇-▇▇▇▇▇▇▇.▇▇▇@▇▇▇.▇▇▇▇.▇▇▇ and a copy sent to ▇▇.▇▇▇▇▇▇▇▇▇▇@▇▇▇▇.▇▇▇.▇▇. [Redacted] Note that for invoice queries only, you should contact the following: [Redacted] Invoice information required All invoices must include a valid PO number, reference FSA735 and the relevant WP/SoW reference purchase order number Invoice frequency Invoice will be sent to the Buyer Monthly in arrearsannually. Call-Off Contract value The total value of this Call-Off Contract is Capped at £400,000. 36,240.00 Call-Off Contract charges The breakdown of the Charges will be agreed for each separate Work Package, but will be based on the Suppliers G- Cloud pricing and SFIA Rate Cardis: Year One 30th June 2023- 29th June 2024 Annual Subscription [Redacted] Year One Total £18,120 Year Two 30th June 2024- 29th June 2025 – [Redacted] Year Two Total £18,120 Additional Buyer terms Performance of the Service and Deliverables The performance and deliverables for each individual Work Package will be agreed between the Supplier and the Buyer by completing and signing a ‘FSA581 – Work Package Template’ (see Annex A of this document). See Supplier's Terms Guarantee Not Applicable applicable. Warranties, representations Not Applicable applicable. Supplemental requirements in addition to the Call-Off terms Not Applicable applicable. Alternative clauses These Alternative Clauses, which have been selected from Schedule 4, will apply: Not Applicable applicable Buyer specific amendments to/refinements of the Call-Off Contract terms Not Applicable Public Services Network (PSN) Not Applicable See Supplier's Terms Personal Data and Data Subjects Confirm whether See Schedule 7 of this Call-Off Contract together with Annex 1 Intellectual Property Not applicable Social Value Applicable social value information below from framework tender submission Fighting climate change – Traditional marketing and newsletter approaches to government communications have depended heavily on the use of paper-based publications delivered to resident households by post or other means. This approach carries a significant carbon footprint, even when the newsletter is recycled. In addition, the ability to share the newsletters or extend the reach of its contents is extremely limited. The addition of email publication services significantly reduces the carbon footprint of newsletter production, but the delivery reliability or consistently can vary depending on the service used to perform the delivery. Again, there is often little opportunity to extend the reach of the news deliv- ered. govDelivery’s cloud communications platform has an incredibly high digital delivery success rate, thanks to our government-only business focus. Internet providers inherently place a high degree of trust in our platform, so we consistently deliver your newsletter to their intended recipients. In addition, our unique govDelivery Network has a strong global govDelivery digital subscriber base, meaning you can potentially extend your electronic reach with little or no effort. Many of customers use the power of govDelivery to educate their communities about climate change and the impact of current levels of food waste, recycling, and other related behaviours. They have also invited residents to take part in community environmental challenges; inspired and celebrated local improvements and achievements; publi- cised and encouraged participation in community environmental and climate change public consultation exercises. One community regu- larly warn local motorists about expected annual migration paths of indigenous wildlife via govDelivery. Our platform’s intuitive user inter- face and content building tools make adding topics and content re- lated to climate change simple and timely. Equal opportunity Traditionally, many socially-disadvantaged or at-risk residents may have found it difficult to connect, interact and keep current with local council news, services and support; conversely, council staff may be challenged to identify and reach these individuals so that their views and needs are heard and addressed. Paper-based newsletters deliv- ered to households limit the audience to mainstream audiences. Those without a fixed address, or who find it difficult to assimilate non-digital written content without aids are inherently excluded from the information contained in a publication; furthermore, the content may not be relevant to these individuals. By using the govDelivery cloud communications platform to design, produce and distribute digi- tal community information, government agencies can ensure that a wider range of their constituents receive their messages. govDeliv- ery’s built-in accessible tool elements support content preparation that users can easily adjust to suit their particular viewing or listening needs: govDelivery content is compatible with all modern Web browsers and popular accessibility booster tools. Because newslet- ters can be delivered to a wide range of mobile devices, the audience can easily receive them with only a valid email address to subscribe. govDelivery topics can be set up to focus on particular subjects (e.g. available local services to support homeless residents, educational programmes or accessible business premises). Residents can then subscribe to newsletters relevant to their needs or interests. With re- gard to employment opportunities, govDelivery’s intuitive, easy-to- use user interface means that staff can produce content with little or no specialist experience. Since the design interface to the platform is web-based, there is no requirement to work in a specific location, meaning staff could work remotely if required. govDelivery has also been used by agencies such as police authorities to promote recruit- ment campaigns for new officers. Wellbeing Increasingly, councils and Annex 2other government agencies are establish- ing corporate goals to promote healthy living and well-being and in- volve its residents and general community. The range of focus runs from making locations more accessible and conducive to walking, if applicable) biking and other exercise to healthy eating ideas, mental and physi- cal health support resources and both team and individual chal- lenges. govDelivery’s ability to easily create topics and quickly de- velop focused content has been used extensively by our customers to inform and encourage their communities’ health and wellbeing. The Questions feature collects additional information defined by staff from subscribers which can be used to target particular audience de- mographics. Newsletters can be scheduled to develop a rhythm with information distribution and our campaigns functionality helps clients to develop a series of Schedule 7 related newsletter content and then drip-feed them to subscribers. A great example of this is being used: Annex 1 will be completed for each Work Package called off under this contracta UK County Coun- cil’s Hungry Little Minds campaign, where they created a topic spe- cific to those that registering births with the council. By collecting spe- cific information through the use of questions, they were able to tailor the information to the parent over the course of a dedicated cam- paign, knowing the age of the child and keeping the parent informed of key information throughout the first few weeks and months of the child's life. Another UK council’s email bulletins are now integral to the council’s outreach strategy, promoting health initiatives, mental health support, and exercise opportunities. The outreach strategy has attracted over 5000 subscribers to the council’s Sport and Physical Activity bulletin. Yet another borough council regularly publish healthy recipes and encourage residents to take part in exercise and wellbe- ing challenges.

Technical Standards. Any specific The technical standards used as a requirement for each individual Work Package this Call-Off are; Service delivery lifecycle complies with NCSC and ISO 20700 Standards 1 Duration of reviews Suppliers will be stated expected to conduct a system assurance review within 5 days unless departments require more time 5 days 2 Results Suppliers are expected to provide results from the assurance reviews with 5 days 5 days 3 Preparation Suppliers are expected to agree to attend meeting to prepare for audit Within 24 hours 4 Training Suppliers will agree to attend provided training session on how to conduct an assurance review Within 24 hours 5 Lessons learnt Suppliers will agree to attend and provide data to aid in the Work Package specificationlesson learnt workshops Within 24 hours Onboarding REDACTED TEXT under FOIA Section 43 Commercial Interests. Service level agreement: The service level and availability criteria required for this Call- Off Contract are as per the Suppliers offering on the Digital Marketplace Onboarding Not Applicable Offboarding Please refer to the offboarding information found in: • in the Supplier’s Service Definition • in the Service Description REDACTED TEXT under FOIA Section 43 Commercial Interests. Collaboration agreement Not Applicable N/A Limit on Parties’ liability The annual total liability of either Party for all Property defaults, Defaults will not exceed 125% The annual total liability for Buyer data defaults and any other defaults Data Defaults will not exceed 125% of the charges Charges payable by the buyer Buyer to the supplier Supplier during the call off termCall-Off Contract Term. The annual total liability for all other Defaults will not exceed the greater of 125% of the Charges payable by the Buyer to the Supplier during the Call-Off Contract Term Insurance The Supplier insurance(s) required will be: ● a minimum insurance period of 6 years following the expiration or Ending of this Call-Off Contract. ● professional indemnity insurance cover to be held by the Supplier and by any agent, Subcontractor or consultant involved in the supply of the G-Cloud Services. This professional indemnity insurance cover will have a minimum limit of indemnity of £1,000,000 for each individual claim or any higher limit the Buyer requires (and as required by Law) ● employers' liability insurance with a minimum limit of £5,000,000 or any higher minimum limit required by Law Force majeure A Party may End this Call-Off Contract if the Other Party is affected by a Force Majeure Event that lasts for more than 30 consecutive days. Audit The audit provisions as listed under clause 2.1 of this Call-Off Contract will apply to this agreement. Buyer’s responsibilities None Identified at this stage, but if required this will be identified in Work packages. N/A Buyer’s equipment None Identified at this stage, but if required this will be identified in Work packages. N/A Supplier’s information Subcontractors or partners Not Applicable N/A Call-Off Contract charges and payment The Call-Off Contract charges and payment details are in the table below. See Schedule 2 for a full breakdown. Payment method The payment method for this Call-Off Contract is BACS. BACS Payment profile The payment profile for this CallPayment can only be made following satisfactory delivery of pre-Off Contract is monthly in arrears. agreed certified products and deliverables Invoice details The Supplier will issue electronic invoices monthly in arrears. The Buyer will pay the Supplier within 30 days of receipt of a valid invoice. Who and where to send invoices to Invoices will Before payment can be sent to ▇▇▇▇▇▇▇▇-▇▇▇▇▇▇▇.▇▇▇@▇▇▇.▇▇▇▇.▇▇▇ and a copy sent to ▇▇.▇▇▇▇▇▇▇▇▇▇@▇▇▇▇.▇▇▇.▇▇. Invoice information required All invoices considered, each invoice must include a valid PO number, reference FSA735 detailed elemental breakdown of work completed and the relevant WP/SoW reference Invoice frequency Invoice associated costs. The supplier will be sent indicate to the Buyer Monthly in arrears. Call-Off Contract value The total value of this Call-Off Contract is Capped at £400,000. Call-Off Contract charges The breakdown of the Charges will be agreed for each separate Work Package, but will be based on the Suppliers G- Cloud pricing and SFIA Rate Card: Additional Buyer terms Performance of the Service and Deliverables The performance and deliverables for each individual Work Package will be agreed between the Supplier and the Buyer by completing and signing a ‘FSA581 – Work Package Template’ (see Annex A of this document). Guarantee Not Applicable Warranties, representations Not Applicable Supplemental requirements in addition programme when milestones have been met to the Call-Off terms Not Applicable Alternative clauses Not Applicable Buyer specific amendments to/refinements of the Call-Off Contract terms Not Applicable Public Services Network (PSN) Not Applicable Personal Data and Data Subjects Confirm whether Annex 1 (and Annex 2, if applicable) of Schedule 7 is being used: Annex 1 will be completed for each Work Package called off under this contractaid receipting.

Technical Standards. Any specific The technical standards used as a requirement for each individual Work Package this Call-Off Contract are as set out in the Supplier’s Service Description and will be stated delivered in accordance with the Work Package specification. GDS Service Manual; ▇▇▇.▇▇▇.▇▇/▇▇▇▇▇▇▇-▇▇▇▇▇▇/▇▇▇▇▇ Service level agreement: The service level and availability criteria required for this Call- Call-Off Contract are as per the Suppliers offering on the Digital Marketplace set out in each Work Package. Onboarding Not Applicable [REDACTED] Offboarding Please refer to the offboarding information found in: • in the Supplier’s Service Definition • in the Service Description [REDACTED] Collaboration agreement Not Applicable Applicable. Limit on Parties’ liability The annual Defaults by either party resulting in direct loss to the property (including technical infrastructure, assets or equipment but excluding any loss or damage to Buyer Data) of the other Party will not exceed £ 1,000,000 per year. In the first Year, the Supplier’s Yearly total liability for all Property defaultsBuyer Data Defaults resulting in direct loss, destruction, corruption, degradation, or damage to any Buyer data defaults and any other defaults Data will not exceed 125% of the charges by total value of Work Packages agreed in the buyer to first Year. In subsequent Years, the supplier during Supplier’s Yearly total liability for Buyer Data Defaults shall not exceed 125% of the call off termCharges paid and/or payable in that Year. The Supplier’s Yearly total liability for all other Defaults in the first Year will not exceed 125% of the total value of Work Packages agreed in the first Year. In subsequent Years, The Suppliers Yearly total for liability for all other Defaults will not exceed 125% of the Charges paid and/or payable in that Year. Insurance The Supplier insurance(s) required will be: ● a minimum insurance period of 6 six (6) years following the expiration or Ending of this Call-Call- Off Contract. ● professional indemnity insurance cover to be held by the Supplier and by any agent, Subcontractor or consultant involved in the supply of the G-Cloud Services. This professional indemnity insurance cover will have a minimum limit of indemnity of £1,000,000 for each individual claim or any higher limit the Buyer requires (and as required by Law) ). ● employers' liability insurance with a minimum limit of £5,000,000 or any higher minimum limit required by Law Force majeure A Party may End this Call-Off Contract if the Other Party is affected by a Force Majeure Event that lasts for more than 30 consecutive days. Audit The audit provisions as listed under clause 2.1 of this Call-Off Contract will apply to this agreement. Buyer’s responsibilities None Identified at this stage, but if required this will be identified in Work packages. Buyer’s equipment None Identified at this stage, but if required this will be identified in Work packages. Supplier’s information Subcontractors or partners Not Applicable Call-Off Contract charges and payment The Call-Off Contract charges and payment details are in the table below. See Schedule 2 for a full breakdown. Payment method The payment method for this Call-Off Contract is BACS. Payment profile The payment profile for this Call-Off Contract is monthly in arrears. Invoice details The Supplier will issue electronic invoices monthly in arrears. The Buyer will pay is responsible for: • Agreeing in writing each work package setting out the activities the Buyer wishes the Supplier within 30 days of receipt of a valid invoice. Who and where resources to send invoices undertake the Buyer: • Arranging access for the resources to Invoices will be sent to any nec- ▇▇▇▇▇▇ sites, environments, premises, data and Buyer’s development platforms and environments. • Supporting Supplier resources in any on- boarding and induction into Buyer projects; • Facilitating access to HMCTS stakeholders for Supplier’s resources as is necessary for the activities agreed that the resources are to un- dertake for the Buyer; • Implementing any recommendations put for- ▇▇▇-▇▇▇▇▇▇▇.▇▇▇@▇▇▇.▇▇▇▇.▇▇▇ by the Supplier in relation to how best to deliver the Services to mitigate Data Loss Events or to facilitate compliance with the Data Protection Legislation, taking into account the cost of implementing such measures, the level of risk to HMCTS and a copy sent subject to ▇▇.▇▇▇▇▇▇▇▇▇▇@▇▇▇▇.▇▇▇.▇▇such recom- mendations being in accordance with Good In- dustry Practice. Invoice information required All invoices must include a valid PO number, reference FSA735 Such recommendations to be discussed and agreed via the relevant WP/SoW reference Invoice frequency Invoice will be sent Variation pro- cess. • Only providing to the Buyer Monthly Supplier those data types set out in arrears. Call-Off Contract value The total value of this Call-Off Contract is Capped at £400,000. Call-Off Contract charges The breakdown of the Charges will be agreed for each separate Work Package, but will be based on the Suppliers G- Cloud pricing and SFIA Rate Card: Additional Buyer terms Performance of the Service and Deliverables The performance and deliverables for each individual Work Package will be agreed between the Supplier and the Buyer by completing and signing a ‘FSA581 – Work Package Template’ (see Annex A of this document). Guarantee Not Applicable Warranties, representations Not Applicable Supplemental requirements in addition to the Call-Off terms Not Applicable Alternative clauses Not Applicable Buyer specific amendments to/refinements of the Call-Off Contract terms Not Applicable Public Services Network (PSN) Not Applicable Personal Data and Data Subjects Confirm whether Annex 1 (and Annex 2, if applicable) of Schedule 7 is being used: Annex 1 will be completed for each Work Package called off under this contractProcessing by the Supplier on a limited, read- only access basis and not providing to the Supplier for any Processing any special categories of personal data as defined in Article 9 (1)

Technical Standards. Any specific technical standards for each individual Work Package will be stated in None Defined. This does not relieve the Work Package specification. Supplier from providing conforming products under this contract Service level agreement: TBA Onboarding The service level and availability criteria required onboarding plan for this Call- Call-Off Contract are as per the Suppliers offering on the Digital Marketplace Onboarding Not Applicable is to be arranged via SharpCloud Offboarding Please refer to the The offboarding information found in: • in the Supplier’s Service Definition • in the Service Description plan for this Call-Off Contract is managed by RedactedXXXXXXXXXX Collaboration agreement Not Applicable Limit on Parties’ liability The annual total liability of either Party for all Property defaults, Defaults will not exceed RedactedXXXXXXXXXX The annual total liability for Buyer data defaults and any other defaults Data Defaults will not exceed 125% of the charges Charges payable by the buyer Buyer to the supplier Supplier during the call off termCall-Off Contract Term (whichever is the greater). Clause 24.1 in Part B below applies for a more in-depth definition of Buyer Data Defaults, while still maintaining the definitions and meanings of Buyer Data and Default in Schedule 6: Glossary and Interpretations below. The annual total liability for all other Defaults will not exceed the greater of £100,000 or 125% of the Charges payable by the Buyer to the Supplier during the Call-Off Contract Term (whichever is the greater). Clause 24.1 in Part B below provides a definition of Other Defaults. Insurance The Supplier insurance(s) required will be: ● a minimum insurance period of 6 years following the expiration or Ending of this Call-Off Contract. ● Contract professional indemnity insurance cover to be held by the Supplier and by any agent, Subcontractor or consultant involved in the supply of the G-Cloud Services. This professional indemnity insurance cover will have a minimum limit of indemnity of £1,000,000 for each individual claim or any higher limit the Buyer requires (and as required by Law) ● employers' liability insurance with a minimum limit of £5,000,000 or any higher minimum limit required by Law Force majeure A Party may End this Call-Off Contract if the Other Party is affected by a Force Majeure Event that lasts for more than 30 consecutive days. Audit The audit provisions as listed under clause 2.1 of this Call-Off Contract will apply to this agreement. Buyer’s responsibilities None Identified at this stage, but if required this will be identified in Work packages. Buyer’s equipment None Identified at this stage, but if required this will be identified in Work packages. Supplier’s information Subcontractors or partners Not Applicable Call-Off Contract charges and payment The Call-Off Contract charges and payment details are in the table below. See Schedule 2 for a full breakdown. Payment method The payment method for this Call-Off Contract is BACS. Payment profile The payment profile for this Call-Off Contract is monthly in arrears. Invoice details The Supplier will issue electronic invoices monthly in arrears. The Buyer will pay the Supplier within 30 days of receipt of a valid invoice. Who and where to send invoices to Invoices will be sent to ▇▇▇▇▇▇▇▇-▇▇▇▇▇▇▇’s responsibilities The Buyer is responsible for providing the names and contact addresses for the personnel receiving the Licences. The Buyer will also be responsible for granting the appropriate access for the SharpCloud Consultancy Days.▇▇▇@▇▇▇.▇▇▇▇.▇▇▇ and a copy sent to ▇▇.▇▇▇▇▇▇▇▇▇▇@▇▇▇▇.▇▇▇.▇▇. Invoice information required All invoices must include a valid PO number, reference FSA735 and the relevant WP/SoW reference Invoice frequency Invoice will be sent to the Buyer Monthly in arrears. Call-Off Contract value The total value of this Call-Off Contract is Capped at £400,000. Call-Off Contract charges The breakdown of the Charges will be agreed for each separate Work Package, but will be based on the Suppliers G- Cloud pricing and SFIA Rate Card: Additional Buyer terms Performance of the Service and Deliverables The performance and deliverables for each individual Work Package will be agreed between the Supplier and the Buyer by completing and signing a ‘FSA581 – Work Package Template’ (see Annex A of this document). Guarantee Not Applicable Warranties, representations Not Applicable Supplemental requirements in addition to the Call-Off terms Not Applicable Alternative clauses Not Applicable Buyer specific amendments to/refinements of the Call-Off Contract terms Not Applicable Public Services Network (PSN) Not Applicable Personal Data and Data Subjects Confirm whether Annex 1 (and Annex 2, if applicable) of Schedule 7 is being used: Annex 1 will be completed for each Work Package called off under this contract

Technical Standards. Any specific The technical standards used as a requirement for each individual Work Package will be stated this Call- Off Contract are detailed in the Statement of Work Package specificationreferenced in Schedule 1 ‘Services’. Service level agreement: The service level and availability criteria required for this Call- Call-Off Contract are as per the Suppliers offering on the Digital Marketplace not applicable. Onboarding Not Applicable Offboarding Please refer to the offboarding information found in: • The onboarding plan (if any) for this Call-Off Contract shall be described in the Supplier’s Service Definition • Statement of Work referenced in Schedule 1 ‘Services’. Offboarding The offboarding plan (if any) for this Call-Off Contract shall be described in the Service Description Statement of Work referenced in Schedule 1 ‘Services’. Collaboration agreement Not Applicable In accordance with this Call-off Contract, the Buyer does not require the Supplier to enter into a Collaboration Agreement. Limit on Parties’ liability The annual total liability for all Property defaultsDefaults by either party resulting in direct loss to the property (including technical infrastructure, assets or equipment but excluding any loss or damage to Buyer data defaults and any Data) of the other defaults Party will not exceed 125100% of the charges payable by the buyer Buyer to the supplier Supplier during the call off termCall-Off Contract Term. The total liability of the Supplier for Buyer Data Defaults resulting in direct loss, destruction, corruption, degradation or damage to any Buyer Data will not exceed 100% of the charges payable by the Buyer to the Supplier during the Call- Off Contract Term. The aggregate liability of the Supplier for all Defaults will in no event exceed 100% of the charges payable by the Buyer to the Supplier during the Call-Off Contract Term. Insurance The Supplier insurance(s) required will be: ● a minimum insurance period of 6 years following the expiration or Ending of this Call-Off Contract. ] ● professional indemnity insurance cover to be held by the Supplier and by any agent, Subcontractor or consultant involved in the supply of the G-Cloud Services. This professional indemnity insurance cover will have a minimum limit of indemnity of £1,000,000 for each individual claim or any higher limit the Buyer requires (and as required by Law) ● employers' liability insurance with a minimum limit of £5,000,000 or any higher minimum limit required by Law Force majeure A Party may End Law. The Supplier may, in its sole discretion, fulfil its insurance obligations described herein via commercial insurance, excess insurance, a program of self-insurance or a combination of any of the aforementioned options. For the avoidance of doubt and notwithstanding anything to the contrary, the Supplier is under no obligation to provide the following to demonstrate compliance of its insurance obligations: (1) receipts for insurance premium, or (2) evidence of payment of the latest premiums due. Buyer’s responsibilities The Buyer’s responsibilities shall be defined in the Statement of Work referenced in Schedule 1 ‘Services’. Buyer’s equipment The Buyer’s equipment to be used with this Call-Off Contract if shall be defined in the Other Party is affected by a Force Majeure Event that lasts for more than 30 consecutive days. Audit The audit provisions as listed under clause 2.1 Statement of this Call-Off Contract will apply to this agreement. Buyer’s responsibilities None Identified at this stage, but if required this will be identified Work referenced in Work packages. Buyer’s equipment None Identified at this stage, but if required this will be identified in Work packagesSchedule 1 ‘Services’. Supplier’s information Subcontractors or partners Not Applicable No subcontractors to be used as part of this agreement unless approved in writing prior to engagement by the buyer. Call-Off Contract charges and payment The Call-Off Contract charges and payment details are in the table below. See Schedule 2 for a full breakdown. Payment method The payment method for this Call-Off Contract is BACS. Payment profile The payment profile for this Call-Off Contract is monthly in arrears. Invoice details The Supplier will issue electronic invoices monthly in arrears. The Buyer will pay the Supplier within 30 days of receipt of a valid invoice. Who and where to send invoices to Invoices will be sent to ▇▇▇▇▇▇▇▇-▇▇▇▇▇▇▇.▇▇▇@▇▇▇.▇▇▇▇.▇▇▇ and a copy sent to ▇▇.▇▇▇▇▇▇▇▇▇▇@▇▇▇▇.▇▇▇.▇▇. Invoice information required All invoices must include a valid PO number, reference FSA735 and the relevant WP/SoW reference Invoice frequency Invoice will be sent to the Buyer Monthly in arrears. Call-Off Contract value The total value of this Call-Off Contract is Capped at £400,000. Call-Off Contract charges The breakdown of the Charges will be agreed for each separate Work Package, but will be based on the Suppliers G- Cloud pricing and SFIA Rate Card: Additional Buyer terms Performance of the Service and Deliverables The performance and deliverables for each individual Work Package will be agreed between the Supplier and the Buyer by completing and signing a ‘FSA581 – Work Package Template’ (see Annex A of this document). Guarantee Not Applicable Warranties, representations Not Applicable Supplemental requirements in addition to the Call-Off terms Not Applicable Alternative clauses Not Applicable Buyer specific amendments to/refinements of the Call-Off Contract terms Not Applicable Public Services Network (PSN) Not Applicable Personal Data and Data Subjects Confirm whether Annex 1 (and Annex 2, if applicable) of Schedule 7 is being used: Annex 1 will be completed for each Work Package called off under this contractpayment

Technical Standards. Any specific The Supplier is to comply with all referenced technical standards for each individual Work Package will be stated provided by the Buyer in the Work Package specificationSchedule1. Service level agreement: The service level and availability criteria required for this Call- Call-Off Contract shall be set out in Schedule 1, if relevant. The Supplier shall in delivery of the Services comply with the key performance indicators which are as per referenced in Schedule 1. Onboarding The onboarding plan for this Call-Off Contract is specified in Schedule 1. Offboarding The offboarding plan for this Call-Off Contract is: The Supplier is required to ensure the orderly transition of the service from the Supplier to the Buyer and/or Replacement Supplier in the event of termination or expiry of contract; This section sets out the principles of the exit and service transfer arrangements that are intended to achieve an orderly transition which shall form the basis of the Exit Plan; The Supplier will, within three months after the award of the contract, deliver to the Buyer an updated Exit Plan which sets out the Suppliers offering proposed methodology for achieving an orderly transition of Services from the Supplier to the Buyer and/or its replacement Supplier on the Digital Marketplace Onboarding Not Applicable Offboarding Please refer expiry or termination of this contract; The Plan will comply with the requirements set out below: Within 30 days after the submission of the Exit Plan, the parties will user their respective reasonable endeavours to agree the contents of the Exit Plan. The Exit Plan should contain as a minimum: The management structure to be employed during both the transfer and cessation of the services. A detailed description of both the transfer and cessation processes, including a timetable for transition of the Services to the offboarding information found in: • in the Buyer and/or a Replacement Supplier’s Service Definition • in the Service Description . Collaboration agreement Not Applicable NOT USED Limit on Parties’ liability The annual total liability for all Property defaults, Buyer data defaults and any other defaults will not exceed 125% As set out in Clause 24 of the charges by the buyer to the supplier during the call off term. Part B of this Call Off Contract Insurance The Supplier insurance(s) required will be: ● a ⚫ A minimum insurance period of 6 years following the expiration or Ending of this Call-Off Contract. ● professional ⚫ Professional indemnity insurance cover to be held by the Supplier and by any agent, Subcontractor or consultant involved in the supply of the G-Cloud Services. This professional indemnity insurance cover will have a minimum limit of indemnity of £1,000,000 for each individual claim or any higher limit the Buyer requires (and as required by Law) ● employers). ⚫ Employers' liability insurance with a minimum limit of £5,000,000 or any higher minimum limit required by Law Force majeure A Party may End Law. ⚫ Public Liability Insurance with a minimum limit of indemnity of £1,000,000 for each individual claim. Buyer’s responsibilities Where applicable, Buyer Responsibilities are as set out in Schedule 1. Buyer’s equipment The Buyer will not supply Buyer’s equipment to the Supplier for this Call-Off Contract if contract unless and in the Other Party event there is affected by a Force Majeure Event that lasts specific requirement for more than 30 consecutive days. Audit The audit provisions as listed under clause 2.1 of this Call-Off Contract will apply to this agreement. Buyer’s responsibilities None Identified at this stage, but if required this will be identified in Work packages. Buyer’s equipment None Identified at this stage, but if required this will be identified in Work packagesthis. Supplier’s information Subcontractors or partners Not Applicable NOT USED Call-Off Contract charges and payment The Call-Off Contract charges and payment details are in the table below. See Schedule 2 for a full breakdown. Payment method The payment method for this Call-Off Contract is BACS. Payment profile The payment profile Buyer agrees to pay the Supplier for the Services performed under this Call-Call Off Contract is on a fixed price basis, payable following Achievement of the relevant Milestone or where the Buyer has agreed to pay the Supplier for Services performed by a Core Team on a time and materials basis in relation to a particular Statement of Work then such payments shall be in line with the fee agreed for that Core Team in the relevant Statement of Work, payable monthly in arrears. Invoice details The Supplier will issue electronic invoices monthly in arrears. The Buyer will pay the Supplier within 30 days of receipt of a valid undisputed invoice. Who and where to send invoices to Invoices will be sent to to: Care Quality Commission T70 Payables F175 ▇▇ ▇▇▇ ▇▇▇ ▇▇▇▇▇ ▇▇▇▇-▇▇▇▇▇▇▇.▇▇▇@▇▇▇.▇▇▇▇.▇ ▇▇▇ and a copy sent to ▇▇.▇▇▇▇▇▇▇▇▇▇@▇▇▇▇.▇▇▇.▇▇. Invoice information required All invoices must include a valid PO number, reference FSA735 and the relevant WP/SoW reference Purchase Order number allocated by the Commercial Team Please note Invoices will be declined if they do not state the following address detail: Invoice frequency Invoice will be sent to the Buyer Monthly in arrearsmonthly. Call-Off Contract value The total value Contract Value for 1 year is estimated to be: £1,010,953 Excl. VAT £1,213,144 Incl. VAT This is made up of this Call-Off Contract is Capped at £400,000. the following: Call-Off Contract charges The breakdown of the Charges will be agreed for each separate Work Package, but will be based on the Suppliers G- Cloud pricing and SFIA Rate Card: is specified within Schedule 2. Additional Buyer terms Performance of the Service This Call-Off Contract will include the Exit and Deliverables The performance offboarding plans and deliverables for each individual Work Package will be agreed between the Supplier and the Buyer by completing and signing a ‘FSA581 – Work Package Template’ (see Annex A of this document)milestones stated within Schedule 1. Guarantee Not Applicable Warranties, representations Not Applicable In addition to the incorporated Framework Agreement clause 2.3, the Supplier warrants and represents to the Buyer that: The Supplier will use the best applicable and available techniques and standards and will perform the Call-Off Contract with all reasonable care, skill and diligence, and according to Good Industry Practice; The Supplier warrants that all Supplier Staff assigned to the performance of the Services have the necessary qualifications, skills and experience for the proper performance of the Services; The Supplier represents and undertakes to the Buyer that each Deliverable will meet the Buyer’s acceptance criteria, as defined in the Call-Off Contract Order Form; The Supplier undertakes to maintain any interface and interoperability between third-party software or Services and software or Services developed by the Supplier; and The Supplier warrants that it has full capacity and authority and all necessary authorisations, consents, licences and permissions to perform the Call-Off Contract. Supplemental requirements in addition to the Call-Off terms Not Applicable Alternative clauses Not Applicable Buyer specific amendments to/refinements of 1. The Parties agree that the Call-following definitions shall apply to this Call Off Contract terms Not Applicable Public Services Network and the Supplier Terms (PSN) Not Applicable Personal Data to the extent used in the Supplier Terms or alternative clauses section described in this Order Form): Achieve means in respect of a test, to successfully pass such test without any test issues in accordance with the ‘test plan’, as set out in the relevant Project Plan and Data Subjects Confirm whether Annex 1 (in respect of a Milestone, the issue of a Milestone Achievement Certificate in respect of that Milestone and Annex 2"Achieved", if applicable) of Schedule 7 is being used: Annex 1 will “Achieving” and "Achievement" shall be completed for each Work Package called off under this contractconstrued accordingly.