Common use of Technical Settings Clause in Contracts

Technical Settings. i. No. 1 plug-in in whole country/Shanghai ii. Interactive Voice Response (IVR), 7*24-hour supports iii. Automatic Call Distribution (ACD), the telephone will jump automatically if the line is engaged iv. Full telephone recording, intelligent outbound contact solution v. Accessible by remote seats vi. Collection of customer information, statistics of telephone traffic and creation of reports vii. Complete basic hardware supports, including PBX, ACD and CTI viii. CRM application system ix. Recording system x. Monitor reporting system