Common use of Technical Connection Clause in Contracts

Technical Connection. To perform the VoIP Services, each Party must bear the costs related to investment, provisioning and maintenance of the connecting facility located within its network territory. • To perform the VoIP Services, each Party must bear the costs related to investment, provisioning and maintenance of third party Public Internet transport located outside its respective network territory. • The VoIP Services will be handed over to BICS with IP connectivity. Connections can be made over the Public Internet and the used IP addresses will allow being routed using Public Internet routing. • BICS determines in which manner directly or indirectly it routes the received VoIP traffic pursuant to the First Class VoIP or Business Class routing plan. BICS is not obliged to convey Call Line Identification (CLI). In case First Class VoIP routing is used by the Customer, BICS will execute in good faith and with its best endeavours the use of routes which are supporting the transmission of CLI, as mentioned below in the characteristics of this routing product. In no event will a Party provide the other with access to end-user’s management systems. • The number of simultaneously usable sessions supporting the VoIP traffic sent by the Customer to BICS will be fixed at 150 sessions. If the Customer exceeds this number of simultaneously usable sessions, the calls will be rejected. ■ FIRST CLASS VOIP ROUTING CHARACTERISTICS • First Class VoIP quality is a very high quality for International VoIP Outgoing Calls. The aim of this product is to enable traffic termination at retail quality. • The First Class VoIP routed calls shall be carried over the best available quality routes. Therefore BICS shall use its best efforts to route as such. • The First Class VoIP routed calls shall be preferentially routed on direct routes to the destination operators. A transcoding free direct VoIP route will have preference on a direct TDM route. • If BICS chooses to use a hub inside the First Class VoIP routing, only the best available alternative routes will be implemented. Such routes must provide a quality at least comparable to the direct route. • BICS is responsible for in-depth testing of each First Class VoIP route before implementation. • BICS shall on an on-going basis monitor the performance of the implemented First Class VoIP routes. • BICS guarantees to take immediate action when the quality of the First Class VoIP routes is insufficient. • BICS ensures 24/24 hours pro-active quality monitoring and alarm identification for the First Class VoIP routing. Technical trouble tickets opened by the Customer via the Customer extranet will be actively used to identify quality issues on specific routes. • BICS guarantees that when First Class VoIP quality routing is used the Calling Line Identification (CLI) and the CLI information (CLIP and CLIR) will be transparent passed over the BICS network to the destination network. BICS does not guarantee that the destination network will respect the rules and obligations for CLI information transmission towards the end-user. ■ BUSINESS CLASS ROUTING CHARACTERISTICS • Business Class quality is a best effort quality for International VoIP Outgoing Calls. The aim of this product is to enable traffic termination at a best possible cost versus quality ratio. • BICS does not offer any quality guarantees to the Customer for calls made using the Business Class routing quality. Where the Customer finds the Business Class quality does not support its business needs towards a certain destination, it will start using the First Class VoIP quality service in order to resolve the issue.