Technical Call-out Sample Clauses
A Technical Call Out clause defines the process and conditions under which technical support or maintenance personnel are dispatched to address issues with equipment, systems, or services. Typically, this clause outlines the circumstances that warrant a call out, such as equipment failure or urgent technical problems, and may specify response times, costs, and responsibilities of both parties. Its core practical function is to ensure timely and efficient resolution of technical issues, minimizing downtime and clarifying expectations for both service providers and clients.
Technical Call-out. In the event an employee is called by either the Employer 24 or an authorized representative of the Employer to work on a resolution for an after-hours emergency 25 utilizing their expertise to attempt to resolve a problem (whether by phone or other electronic means, 26 not on site) shall be paid a minimum of one (1) hour of work or for the hours actually worked, 27 1 whichever is greater at the overtime rate. It is understood by the parties that multiple phone calls 2 within the work day are not compensable at the minimum one (1) hour rate. In the event the 3 employee is required to report to the worksite, then the Technical Call-out shall be converted to a 4 Call-out, pursuant to Section 6.6.1, with a start time matching the initial call.
Technical Call-out. Employees will be paid a ten-minute minimum or the actual 28 number of minutes worked, whichever is greater, at the appropriate overtime rate of pay. Subsequent 1 call outs within the same ten-minute period will not receive additional compensation until after that 2 period has expired.