Target Service Level Clause Samples
Target Service Level. “Target Service Level” shall mean a Service Level which, as of the effective date of the applicable Service Appendix, is a Service Level for which the Parties have some knowledge on which to base an estimate, but are difficult to ascertain with sufficient certainty and, therefore, represent good faith estimates of what such level should be for the corresponding Service or are Service Levels which require time for OneNeck to understand and manage prior to becoming Absolute Service Levels which immediately render Service Credits if not met.
Target Service Level. Response Time
(a) Interactive will use reasonable endeavours to respond to the Customer’s Service Calls for the reporting of an Incident within the Target Response Time set out in Table D. Faults logged by Telephone Faults logged by email or online Severity 1 – Critical < 30 minutes < 8 hours Severity 2 – High Severity 3 – Medium < 1 hour < 8 hours < 8 hours (Business Hours) < 8 hours (Business Hours) Severity 4 – Low < 24 hours (Business Hours) < 24 hours (Business Hours)