TAP’s Application, System & Data Clause Samples

TAP’s Application, System & Data. Support Program combines critical remote service monitoring with a tiered remote support staff to ensure solutions are base lined, optimized, monitored, and supported. When an event occurs, our systems automatically attempt to intercede proactively while alerting our support staff for efficient action and resolution. TAP’s goal is to detect and resolve Customer Incidents proactively before a Customer even knows there is an Incident. TAP uses industry leading monitoring and management software to provide secure remote support to system environments. TAP automated remote agents monitor all TAP services to provide insight for Customer environments 24x7x365.