TAC Access Sample Clauses
The TAC Access clause defines the terms under which a party is granted access to a Technical Assistance Center (TAC) for support and troubleshooting services. Typically, this clause outlines the scope of support available, the hours during which assistance can be accessed, and any prerequisites or limitations, such as requiring a valid support contract or restricting access to authorized personnel. Its core practical function is to ensure that users understand how and when they can obtain technical help, thereby minimizing downtime and clarifying the support process.
TAC Access. With Check Point Software and/or Hardware Support, Customer has access to TAC engineers per the Support plan, in accordance with the terms of this Agreement. Standard: 5 x 9 Business Day - five (5) days a week, nine (9) hours a day, on a Business Day Premium: 7 x 24 - seven (7) days a week, twenty-four (24) hours a day, every day. Elite: 7 x 24 - seven (7) days a week, twenty-four (24) hours a day, every day.
TAC Access. Customer’s access to Check Point’s Technical Assistance Center (TAC) will be either by web request, or by live chat.
(a) By Web Request: Log into User Center, under the “Support” Tab, select the “Create Service Request” link. Complete the request form with all of the appropriate information about the issue and submit the request. A Service Request will be generated in the Check Point database.
TAC Access. With Check Point Software and/or Hardware Support, CCSP has access to TAC engineers per the Support plan, in accordance with the terms of this SLA, 7 x 24 - seven (7) days a week, twenty-four (24) hours a day, every day.