System Unavailability. Failure of the system to provide a designated user access based on service level agreements or software/hardware problems within the contractors span of control.
Appears in 7 contracts
Sources: Contract No. 0653 (Centene Corp), Contract No. 0653 (Centene Corp), Contract No. 0654 (Wellcare Health Plans, Inc.)
System Unavailability. Failure of the system to provide a designated user access based on service level agreements or software/hardware problems within the contractors Contractor’s span of control.
Appears in 3 contracts
Sources: Contract for Provision of Services (Wellcare Health Plans, Inc.), Contract for Provision of Services (Wellcare Health Plans, Inc.), Contract (Centene Corp)
System Unavailability. Failure of the system to provide a designated user access based on service level agreements or software/hardware problems within the contractors Contractor’s span of control.. System Function Response Time: Based on the specific sub function being performed,
Appears in 1 contract
Sources: Contract for Provision of Services