System/procedures Clause Samples
System/procedures. 6.1. The specific procedure that is required to be followed should the Licensee require any support due to a Bug, is the Licensee is to provide the Licensor Agents with a written request (via email) for support ("Support Request") which shall include the following:
6.1.1. a detailed description of the fault that was encountered, the time the Bug was encountered, and, if possible, a screenshot of the problem; and
6.1.2. to Licensee's best knowledge, the Severity Level of the Bug in accordance with the definitions of clause 5.1 of Annexure SLA.
6.2. An appointed Licensor Agent will review the Support Request and will send an email as written acknowledgement that the Support Request is being attended to.
6.3. Once the Support Request has been completed, the Licensee will be informed thereof.
6.4. The specific procedure that is required to be followed in respect of obtaining the support defined in clause 2.1 of Annexure SLA, excluding support required to remediate Bugs, is as follows:
6.4.1. the Licensee is to provide the Licensor's Agents with a description of the support or work that is required by the Licensor as well as the urgency thereof; and
6.4.2. agree upon a suitable response time if it cannot be remediated via a telephonic conversation.
System/procedures. System or procedures are a way for people to get public services. In good public service, the simplicity of procedures is needed, because it will have benefits for the community. A faster handling the problems, correct and no convoluted way of dealing is a matter that people need in doing public service. In Sadar Village itself, the procedure applied by the government apparatus of Sadar village became one example that so-called simplicity of procedures. The simplicity of procedures which carried out by the Sadar village government officials to the community in the form of easy communication system between officials to the community that can be done anywhere without having a formally by arriving into the village office, although it has been in outside of government officials’ office hours. This is a policy given by ▇▇▇▇▇ village government officials to their people who want to need a public services such as; taking care of birth certificates and family cards, and ensure that this policy received a positive response from the community, because it will ultimately provide convenience to the public to get public service which has not a kind of service based- complicated. Moreover, this simplicity is one of several positive impacts arising from the expansion of the village on the public service process.