System Environments Clause Samples

System Environments. As part of Maintenance Services, Contractor must maintain all System environments in the areas of System Software, including but not limited to, all equipment and Contractor’s networking components, as applicable, and connectivity. Contractor must repair, upgrade, replace or perform Preventive Maintenance Services to System environments during the Term of the Contract to comply with the Solution Requirements and the warranties specified in the Contract. Contractor’s Maintenance Services must include, at minimum, the following level of Services for System environments and server-related software. Contractor must: a. Proactively monitor Central Server operations at Contractor-provided CJIS-compliant primary and secondary data centers, including all internal and external Interfaces, through automated monitoring tools, and report all Deficiencies to the LACRIS Help Desk. b. Implement and maintain proactive monitoring of all storage components within the System environments to ensure sufficient capacity, performance, and reliability. This includes monitoring storage utilization trends, predicting future storage needs, and identifying potential issues before they impact System performance or data integrity. Contractor must report on storage status and any identified issues as part of regular maintenance reporting. c. Engage in capacity planning for all critical System resources to ensure the Cloud environment can efficiently scale to meet the Solution's demands. This includes: i. Analyzing usage patterns and performance data to forecast future resource requirements, ii. Implementing resource scaling strategies to maintain optimal performance and cost efficiency, iii. Coordinating with the County for any required infrastructure adjustments or expansions, and iv. Ensuring that the Cloud infrastructure can automatically scale resources up or down within five minutes to meet varying loads, ensuring consistent performance under varying operational demands. d. Provide technical support and System administration for all System environments. The County and Contractor must mutually agree upon Scheduled Downtime of all System environments, which may be during the weekends in the early morning hours. e. Provide ABIS Solution backup (ABIS Application, Data and System configurations, etc.), as follows: i. Continuous Data Protection (CDP) for the ABIS Production Environment, ensuring real-time backup of data changes and near-zero Recovery Point Objectives (RPOs), ii. Daily in...

System Environments. As part of Maintenance Services, Contractor must maintain all System environments in the areas of System Software, including but not limited to all equipment and Contractor’s networking components, as applicable, and connectivity. Contractor must repair, upgrade, replace or perform Preventive Maintenance Services to these System environments during the Term of the Contract to comply with the Solution Requirements and the warranties specified in the Contract. Contractor’s Maintenance Services must include, at minimum, the following level of Services for System environments and server-related software. Contractor must: a. Proactively monitor Central Server operations at the Contractor-provided CJIS- compliant cloud and secondary data centers, including Interfaces, through automated monitoring tools, and report all Deficiencies to the LACRIS Help Desk. b. Surrender (forfeit) all defective storage media from the Central Server to LACRIS for the County to maintain control over its confidential Data (defective media retention) and dispose of the defective media in accordance with CJIS security standards (e.g., punching through hard drives). c. Provide technical support and System administration for all System environments. The County and Contractor must mutually agree upon Scheduled Downtime of all System environments, which may be during the weekends in the early morning hours. d. Provide RPS Solution backup (RPS Application, Data and System configurations, etc.), as follows: i. Daily backup of the RPS Production Environment, ii. Weekly backup of the RPS Test/Train Environment, and iii. Store data backup appliance off-site at Sheriff’s Communication Center for meeting Disaster Recovery provisions. e. Perform Preventive Maintenance Services at least annually and during Scheduled Downtime, on the hardware located in the secondary data center, as follows: i. Review System log for hardware errors and resource usage. ii. Shut down the servers (secondary data center). iii. Repair, add and/or replace any component, as required. iv. Clean each server’s interior, which includes, but is not limited to, the following: • Open server’s chassis, • Clean server’s internal components with a compressed gas duster, • Use a small vacuum cleaner with a pointed nozzle to carefully clean tight spots, and • Perform steps generally practiced in the cleaning of business computers. v. Inspect and clean the server’s exterior surfaces, which includes, but is not limited to, the following:...