System Availability Calculation Sample Clauses
The System Availability Calculation clause defines how the operational uptime of a system or service is measured and reported. Typically, it outlines the formula or method used to calculate the percentage of time the system is accessible, often excluding scheduled maintenance or approved downtime from the calculation. This clause ensures both parties have a clear, agreed-upon standard for evaluating system performance, which is crucial for service level agreements and for addressing issues related to system reliability.
System Availability Calculation. For each Primary Business Component during the applicable Measurement Period, Availability is equal to number of Total Service Minutes excluding Downtime Minutes divided by Total Service Minutes during such Measurement Period, with the result expressed as a percentage. Downtime Minutes: Total minutes a Primary Business Component is unavailable for all users or all functions during the calendar month − Maintenance Window minutes that it is unavailable for all users or all functions − Urgent Service Change minutes that it is unavailable for all users or all functions − Minutes that it is unavailable for all users or all functions for Items not within Contractor’s scope − Minutes that it is unavailable for all users or all functions when State has not authorized a recommended patch or upgrade − Minutes that it is unavailable for all users or all functions as a result of the Internet or User network or equipment − Restart Minutes necessary when it is unavailable for all users or all functions − Minutes that it is unavailable for all users or all functions for Excused Performance situations EXAMPLES: • Example 1 Siebel Primary Business Component in Production is down for 20 minutes on October 7th and 35 minutes on October 20th. During the October 20th outage the server needed to be recycled to restore service. The recycling of the server took 15 minutes. The Availability percentage is computed as follows:
System Availability Calculation a) Netsmart will calculate System Availability as set forth below for each month during the Term of this Netsmart Contract Addendum.
b) System Availability will be calculated as follows(and will be rounded to up to the next one tenth of a percentage point): System Availability= [(Base Time - Unscheduled Downtime) /(Base Time) ] x 100 "Base Time" equals the product of the number of days in the applicable month times 24 hours times 60 minutes. "Unscheduled Downtime" equals the time(in minutes) during which the Production System is not operational (excluding "Scheduled Downtime") from Netsmart's hosting facility internet connection based on the measuring methodology documented below. "Scheduled Downtime" equals the aggregate total of all minutes of planned and scheduled maintenance performed during the month to perform any necessary hardware, operating system, network, database, application software maintenance, repair, upgrades, and updates. Netsmart will work with Client to determine and use commercially reasonable efforts to Schedule Downtime after regular business hours, during times that minimize the disruption to operations. The amount of scheduled downtime may vary from month to month depending on the level of change to the system such as the project implementation phase, adding new products, upgrading products, etc.
c) Client is permitted to audit the Unscheduled Downtime based on the methodology established below. Netsmart agrees to cooperate with Client in connection with any audit of the Unscheduled Downtime. This audit must take place within 30 days of the month end.
d) Netsmart recommends that Client implement, on a timely basis, the Service Packages that will be provided to Client by Netsmart on a periodic basis. Netsmart will advise Client on Service Packages that may enhance performance and availability and will advise Client of the advantages of implementing the Service Packages as well as the implication of electing not to implement the Service Packages. Netsmart will perform the technical requirements needed for Client to use the Service Packages that Client elects to implement, at no additional charge and as part of the recurring SaaS fees. Client and Netsmart will work together to establish a mutually agreeable implementation schedule for the Service Packages. Upon notice to Client that the System's performance and availability will be adversely affected if Client elects not to implement a Service Package, Client will waive any credits se...
System Availability Calculation. For purposes of this Contract: (a) the System will be deemed “Available” when the System is available for access by End Users and (b) the “System Availability” is calculated each Measurement Interval as follows: System Availability (Minutes per Measurement Interval in which the System is Available) = x 100 (Total minutes in the Measurement Interval – minutes of Scheduled Maintenance during such Month)