Sustained Support Sample Clauses
The Sustained Support clause defines the ongoing assistance and maintenance obligations that one party must provide to another after the initial delivery of goods or services. Typically, this clause outlines the duration, scope, and nature of support, such as technical help, updates, or troubleshooting, that will be available post-implementation. By specifying these terms, the clause ensures that the recipient continues to receive necessary help to maintain or operate the product or service effectively, thereby reducing downtime and addressing issues that may arise after the initial transaction.
Sustained Support. Following End of Maintenance, Supplier shall be under no obligation to provide new Fixes but will (for a minimum of 12 months from End of Maintenance) provide web-based and telephone assistance (“Sustained Support”) to the Customer for Standard Releases in respect of the relevant Major Version and/or Minor Version. All fixes available prior to End of Maintenance (“Available Fixes”) shall continue to be available to the Customer.