Supported Requests Clause Samples
Supported Requests. Any Authorised User may submit a support request (“Support Request”) to KafkaCare. Support Requests may involve questions, troubleshooting, configuration / code reviews, design reviews, and bug fixes. All Support Requests must be reasonably related to open source or Confluent ▇▇▇▇▇, unless you selected Enterprise Support, in which case we will accept your Support Requests for all Apache ▇▇▇▇▇ vendors that we currently support. OSO will not be obligated to customise its offerings in response to a Support Request regardless of which Support Tier you have elected.
Supported Requests. Any Authorized User may submit a support request (“Support Request”) to AgileStacks. Support Requests may involve questions, troubleshooting, code reviews, design reviews, and bug fixes. All Support Requests must be reasonably related to the infrastructure set up by AgileStacks on your behalf and limited to the stacks selected on Service Order form. AgileStacks will not be obligated to customize its offerings in response to a Support Request regardless of which Support Tier you have elected.