Support Window Sample Clauses

Support Window. The default support windows defined in the MSA (Chapter 5.1.1 Service, Support and Maintenance window) is applicable for this SLA. Support Window Day of the week (Closing days of Service Provider = Sunday) Monday Tuesday Wednesday Thursday Friday Saturday Sunday Day period 00:00 – 07:00 07:00 – 08:00 08:00 – 16:30 16:30 – 19:00 19:00 – 20:00 20:00 – 21:00 20:00 – 24:00 Legend Timeslots for which the eHealth Call Center is available for the End-Users with a second line support for Infrastructure (HW, OS, Middleware and DB) Timeslots for which the eHealth Call Center is available for the End-Users with a second line support, including Application Support Timeslots for which the eHealth Call Center is unavailable for the End-Users. The End-User will have the possibility to record a voice message that will be treated on the next Workday.
Sample 1
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Support Window. The support window for the applications’ production support would be from 9.00 AM to 06.00 PM per day, 5 days a week. Response & Resolution Time Incident Response / Resolution time Severity Level Description Response & Resolution Time P1 – Critical Major impact on the operations leading to production hold up Application crashes and crashes repeatedly after restart attempts Problem due to which 500 or more users cannot access the application During Business Hours: 8 hours P2 – High Substantial impact on the operation; acceptable workaround for some period Major functionality is unavailable and impacts 200 to 499 users During 2 working Days P3 – Moderate Low impact to the operations Application issue impacting 100 to 200 users Within 10 working days P4 – Minor & Service Requests Service Requests Other minor issues 25 Working Days OR basis the analysis of the efforts required. Service Levels to be met for response and resolution of Incidents/service requests in the _____________ Application.
Sample 1
Support Window. Support Window Day of the week (Closing days of Service Provider = Sunday) Monday Tuesday Wednesday Thursday Friday Saturday Sunday 00:00 – 07:00 07:00 – 08:00 08:00 – 16:30 16:30 – 19:00 19:00 – 20:00 20:00 – 21:00 20:00 – 24:00 Legend Timeslots for which the eHealth Call Center is available for the End-Users with a second line support for Infrastructure (HW, OS, Middleware and DB) Timeslots for which the eHealth Call Center is available for the End-Users with a second line support, including Application Support. Timeslots for which the eHealth Call Center is unavailable for the End-Users. The End-User will have the possibility to record a voice message that will be treated on the next Workday. Email is available 24/24 7/7 to send question. Day period The default support windows defined in the MSA (Chapter 5.1.1 Service, Support and Maintenance window) is applicable for this SLA.
Sample 1

Related to Support Window

  • Holiday Falling on a Scheduled Workday An employee who works on a designated holiday which is a scheduled workday shall be compensated at the rate of double-time for hours worked, plus a day off in lieu of the holiday; except for Christmas and New Year's when the compensation shall be at the rate of double-time and one-half for hours worked, plus a day off in lieu of the holiday.

  • Renewal, Extension The renewal or extension of any Letter of Credit shall, for purposes hereof, be treated in all respects the same as the issuance of a new Letter of Credit hereunder.

  • School Day A. The length of the school day shall be seven (7) hours and five (5) minutes inclusive of the arrival and departure time.

  • Work Day The standard work day shall be eight (8) consecutive hours of work exclusive of a lunch period in a consecutive twenty-four (24) hour day.

  • Renewal, Extension or Rearrangement All provisions of this Loan Agreement relating to Obligations shall apply with equal force and effect to each and all promissory notes executed hereafter which in whole or in part represent a renewal, extension for any period, increase, or rearrangement of any part of the Obligations originally represented by any part of such other Obligations.

  • Promotional Probationary Period An employee who has previously completed the requisite probationary period and who is rejected during a subsequent probationary period for a promotional appointment shall be reinstated to the former position from which the employee was appointed. If the employee was dismissed from employment during the promotional probationary period, the employee shall not be entitled to such reinstatement rights.

  • CONTRACT RENEWAL PERIOD FURNITURE ADDITIONS/DELETIONS: Contractors wishing to make furniture additions/changes to their contract during the contract period should be aware of the following additions/changes will be allowed only once during a contract period. No changes to discount percentages are allowed during this contract period. Additions/changes must be submitted during the contract renewal period. When requesting additions and/or changes; contractor shall submit a request either by letter or via email which shall include a list of all items being proposed for addition and/or change. Contractor shall submit all required documents supporting any new items. Product literature for all new items shall also be submitted with the request. Contractor is responsible for submitting a complete name, address, email address, phone and fax numbers when a new dealer is added.

  • Christmas Day Easter Tuesday shall be observed as a Public Holiday in lieu of Easter Saturday and any work performed on Easter Saturday shall be paid at ordinary Saturday penalty rates. Should Christmas Day, Boxing Day, New Years Day, Australia Day or ANZAC day fall on a weekend, the following Monday, or other day as agreed shall be taken in lieu.

  • TEACHING HOURS A. The teacher’s normal teaching hours in the secondary and elementary schools shall be as follows:

  • Working Day Working Day means a day other than a Saturday, Sunday, or a holiday which is observed by the construction industry in the area of the Place of the Work.

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