SUPPORT TICKET RESPONSE TIME Sample Clauses

SUPPORT TICKET RESPONSE TIME. Exigent Australia will provide a response time of 30 minutes or less from the initial time that the ticket has been created with our Technical Support team. A ticket can be raised by e-mailing our Technical Support team or raising the support ticket within the Cloud Portal website. All support tickets that are raised with our Technical Support team will generate a support ticket number. This support ticket number is e-mailed to the customer and will be used as the initiated timestamp. If we fail to deliver a response within 1 hour during business hours and up to 6 hours outside of business hours, we will credit your account 50% of your monthly service (with a maximum of up to $100 being applied as a credit to the account and cannot exceed the monthly service fee).