Support Services Subscription Levels Sample Clauses

Support Services Subscription Levels. A. Hazelcast will use commercially reasonable efforts to meet the targeted response times for the Error Severity Level. Response times are measured from the receipt by ▇▇▇▇▇▇▇▇▇ of a support inquiry, and subject to hours of coverage applicable to the respective Subscription Level. Customer acknowledges that the time required for resolution of issues may vary depending on the specific circumstances of each Incident/problem, the extent and accuracy of information available about the Incident/problem, and the level of Customer’s cooperation and responsiveness in providing materials, information, access and support reasonably required by Hazelcast to achieve problem resolution. B. All support request submissions must designate an issue Severity Level. All Support Service requests must be submitted by Customer via (i) ticketing system to ▇▇▇▇▇://▇▇▇▇▇▇▇.▇▇▇▇▇▇▇▇▇.▇▇▇ or (ii) e-mail to mailto:▇▇▇▇▇▇▇@▇▇▇▇▇▇▇▇▇.▇▇▇, prior to Hazelcast assigning support personnel. All inbound production e- mail Support Service requests are initially assigned a status of Severity Level 4. Once Customer files the appropriate Support Service request, Hazelcast personnel will determine the method of contact, subject to the applicable Subscription Level, for responses. Hazelcast will assign an Incident Severity Level after receipt and initial review of the Support Service request.‌ C. ▇▇▇▇▇▇▇▇▇ performs scaling tests for each version of the software. Based on this testing, Hazelcast specifies some scaling maximums for each version of the software starting with 3.
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Support Services Subscription Levels. Speedment offers different levels of Subscriptions to Support Services (each, a “Subscription Level”), which are described below and are subject to the specific terms and conditions set forth herein regarding hours of operation, response times, methods of support and other matters for each Subscription Level. (a) Enterprise Level: (requires Enterprise Software License) ● Products Covered: Speedment Enterprise ● Technical Account Manager: included ● Times: 24 x 7 x 365 ● Method: phone, e-mail and web ○ Includes screen share ● Maximum number of Support Contacts: 4 ● Emergency Patches: yes ● Annual Incidents: unlimited ▇▇▇▇▇ ▇ ▇ ▇▇▇▇ ▇▇▇▇▇ ▇ ▇ ▇▇▇▇▇ ▇▇▇▇▇ ▇ ▇ Business Day (b) Professional Level Severity Target Response
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Support Services Subscription Levels. A. Hazelcast will use commercially reasonable efforts to meet the targeted response times for the Error Severity Level. Response times are measured from the receipt by Hazelcast of a support inquiry, and subject to hours of coverage applicable to the respective Subscription Level. Customer acknowledges that the time required for resolution of issues may vary depending on the specific circumstances of each Incident/problem, the extent and accuracy of information available about the Incident/problem, and the level of Customer’s cooperation and responsiveness in providing materials, information, access and support reasonably required by Hazelcast to achieve problem resolution. B. All support request submissions must designate an issue Severity Level. All support requests must be submitted via (i) ticketing system to ▇▇▇▇▇://▇▇▇▇▇▇▇▇▇.▇▇▇▇▇▇▇.▇▇▇ or (ii) e-mail to mailto:▇▇▇▇▇▇▇@▇▇▇▇▇▇▇▇▇.▇▇▇, prior to Hazelcast assigning support personnel. Once the Customer files the appropriate support request, Hazelcast personnel will utilize the most optimal method of contact, subject to the applicable Subscription Level (as defined below). All inbound production e-mail cases are initially assigned a status of Severity Level 3. C. Hazelcast performs scaling tests for each version of the software. Based on this testing, Hazelcast specifies some scaling maximums for each version of the software starting with 3.
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Support Services Subscription Levels. Speedment offers different levels of Subscriptions to Support Services (each, a “Subscription Level”), which are described below and are subject to the specific terms and conditions set forth herein regarding hours of operation, response times, methods of support and other matters for each Subscription Level.
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Related to Support Services Subscription Levels

  • Software Subscription Use Case Red Hat Storage Server for On- Premise Red Hat Storage Server for On-Premise is intended to be used as a storage system and will be supported only when used as a storage node. Red Hat Storage Server is not supported on non- server hardware such as desktops or workstations. Red Hat Storage Server for On-Premise is intended for use on a dedicated System, Physical Node, Virtual Node or Virtual Guest; running other applications and/or programs of any type on the System, Physical Node, Virtual Node or Virtual Guest can have a negative impact on the function and/or performance of the Red Hat Storage Server and is not a supported Use Case. Each Red Hat Storage Server Subscription includes one Software Subscription to Red Hat Enterprise Linux Server and the Scalable File System Add-on, which are supported solely in connection with the use of Red Hat Storage Server. Red Hat Storage Server for Public Cloud Red Hat Storage Server for Public Cloud is intended to be used as a storage system and will be supported only when used as a storage node. When running in Amazon Web Services, an EC2 M1 Large dedicated instance is required in order to be supported. Running other applications and/or programs of any type on the same instance can have a negative impact on the function and/or performance of the Red Hat Storage Server and is not a supported Use Case. Each Red Hat Storage Server Subscription includes one Software Subscription to Red Hat Enterprise Linux Server and the Scalable File System Add-on, which are supported solely in connection with the use of Red Hat Storage Server. Red Hat Storage for Red Hat Enterprise Linux OpenStack Platform Red Hat Storage Server for Red Hat Enterprise Linux OpenStack Platform is intended to be used as a storage system with Red Hat Enterprise Linux OpenStack Platform and will be supported only when used as a storage node. Red Hat Storage Server is not supported on non-server hardware such as desktops or workstations. Red Hat Storage Server for Red Hat Enterprise Linux OpenStack Platform is intended for use on a dedicated Physical Node; running other applications and/or programs of any type on the Physical Node can have a negative impact on the function and/or performance of the Red Hat Storage Server and is not a supported Use Case. Each Red Hat Storage Server Subscription includes one Software Subscription to Red Hat Enterprise Linux Server and the Scalable File System Add-on, which are supported solely in connection with the use of Red Hat Storage Server.

  • Approved Services; Additional Services Registry Operator shall be entitled to provide the Registry Services described in clauses (a) and (b) of the first paragraph of Section 2.1 in the Specification 6 attached hereto (“Specification 6”) and such other Registry Services set forth on Exhibit A (collectively, the “Approved Services”). If Registry Operator desires to provide any Registry Service that is not an Approved Service or is a material modification to an Approved Service (each, an “Additional Service”), Registry Operator shall submit a request for approval of such Additional Service pursuant to the Registry Services Evaluation Policy at ▇▇▇▇://▇▇▇.▇▇▇▇▇.▇▇▇/en/registries/rsep/rsep.html, as such policy may be amended from time to time in accordance with the bylaws of ICANN (as amended from time to time, the “ICANN Bylaws”) applicable to Consensus Policies (the “RSEP”). Registry Operator may offer Additional Services only with the written approval of ICANN, and, upon any such approval, such Additional Services shall be deemed Registry Services under this Agreement. In its reasonable discretion, ICANN may require an amendment to this Agreement reflecting the provision of any Additional Service which is approved pursuant to the RSEP, which amendment shall be in a form reasonably acceptable to the parties.

  • Administrative Support Services Fees Within forty-five (45) days of the end of each calendar quarter or at such other period as deemed appropriate by the Distributor, the Fund will make payments in the aggregate amount of up to 0.25% on an annual basis of the average during the period of the aggregate net asset value of the Shares computed as of the close of each business day (the “Service Fee”). Such Service Fee payments received from the Fund will compensate the Distributor for providing administrative support services with respect to Accounts. The administrative support services in connection with Accounts may include, but shall not be limited to, the administrative support services that a Recipient may render as described in Section 3(b)(i) below.

  • Administrative Support Service Fees Within forty-five (45) days of the end of each calendar quarter, the Fund will make payments in the aggregate amount of 0.0625% (0.25% on an annual basis) of the average during that calendar quarter of the aggregate net asset value of the Shares computed as of the close of each business day (the "Service Fee"). Such Service Fee payments received from the Fund will compensate the Distributor for providing administrative support services with respect to Accounts. The administrative support services in connection with Accounts may include, but shall not be limited to, the administrative support services that a Recipient may render as described in Section 3(b)(i) below.

  • Subscription Services We grant You a right to use the Genesys Cloud Service in accordance with this Agreement and the applicable product descriptions found in the Services Order.