Support Services, Base Software and CLOUDBLU Tools Clause Samples

Support Services, Base Software and CLOUDBLU Tools. (a) Introduction: CLOUDBLU will provide Support Services to help maintain CLOUDBLU Equipment and Base Software performance. (b) Support Services for CLOUDBLU Equipment: (i) Support Services means: (A) access to remote assistance for CLOUDBLU Equipment and Base Software through CLOUDBLU’s online support assistant or customer support centre; (B) the repair and replacement of Parts for CLOUDBLU Equipment which, through Normal Wear and Tear, become unserviceable. Replacement Parts will be of serviceable quality and may be new, used or reconditioned; (C) the supply of Mandatory Retrofits; and (D) unless otherwise specified in the Schedule, the supply of Consumables for CLOUDBLU Equipment. Consumables (where included) must only be used in CLOUDBLU Equipment and are included as follows: (1) in respect of toner, at the toner cartridge yield rate specified in the CED. The toner cartridge yield rate sets out the Impressions (based on 5% area coverage per colour based on A4 LEF size paper) that can be performed per toner cartridge; and (2) in respect of any other Consumables identified as a customer replaceable unit in the CED, included at the rate of usage specified in the CED. (ii) If the Customer consumes a Consumable before its yield rate is met, or requires more of a Consumable for CLOUDBLU Equipment before its yield rate has been met, the Consumable will be provided, however, CLOUDBLU may provide the Customer written notice that Excess Consumables are being provided. If, 14 days after being provided such notice, the Customer continues to require Excess Consumables, the Customer must start paying for such Excess Consumables as per clause 8(b)(iii). Consumables usage is calculated per item of CLOUDBLU Equipment. (c) Performing Support Services: (i) CLOUDBLU may elect to provide Support Services for CLOUDBLU Equipment and Base Software by providing access to its support website, telephone, e-mail, remote diagnostics or by using any CLOUDBLU Tools and if