SUPPORT PROVISIONS Sample Clauses
The SUPPORT PROVISIONS clause outlines the obligations and procedures related to assistance or maintenance services provided under an agreement. It typically specifies the types of support available, such as technical help, troubleshooting, or updates, and may detail response times, service levels, and methods for requesting support. This clause ensures that parties understand the scope and limitations of support, helping to manage expectations and reduce disputes over service responsibilities.
SUPPORT PROVISIONS. 6.1 Use of Trust Shares in Connection with Support Agreement. Pursuant to section 2.11 of the Support Agreement, the Trust Shares provide additional security for the Parent's and the Purchaser's obligations under the Purchase Agreement, the Exchangeable Share Provisions and the Support Agreement. In the event that the Purchaser and the Parent both default on their obligations to acquire the Exchangeable Non-Voting Shares pursuant to the Exchangeable Share Provisions, the Support Agreement, or Article 4 of this Agreement, a Shareholder may provide written notice to the Parent, the Purchaser and the Trustee of such default. If such default is not cured within ten (10) Business Days, the Shareholder may provide written notice to the Trustee of such failure to cure. The Trustee shall then use the Trust Shares to satisfy the Parent's obligation to acquire the Exchangeable Non-Voting Shares as if the Parent had instructed the Trustee to use the Trust Shares for such purpose pursuant to section 4.5 hereof. The Exchangeable Non-Voting Shares acquired by the Trustee in such transaction shall be distributed to the Parent. In the event that the Trustee uses the Trust Shares to so acquire Exchangeable Non-Voting Shares, and if the Parent is obligated to pay any declared but unpaid dividends (or dividends declared on Parent Common Shares which have not been declared on such Exchangeable Non-Voting Shares in accordance with section 27.3 of the Exchangeable Share Provisions), the Parent shall remain obligated to pay such amount to the Shareholder.
SUPPORT PROVISIONS. Each Party shall be solely responsible for providing support or maintenance to their own Customers and for their own Products.
SUPPORT PROVISIONS. Tandberg agrees to use all reasonable commercial efforts to support Avistar following the procedures described in Attachment II.
SUPPORT PROVISIONS. 2.1 Level of Support. Distributor and OPEN MARKET acknowledge that three (3) levels of support are required.
2.1.1 ▇▇▇▇▇ ▇ ▇▇▇▇▇▇▇. ▇▇▇▇▇ ▇ (problem verification) handles calls requiring --------------- a relatively low, but broad degree of product expertise. Level 1 activities include the following: . Provide Initial Customer Contact . Maintain Problem Log . Provide Problem Description and Definition . Ensure Continuous Availability . Manage Remote Connections . Maintain Customer Configuration Data . Resolve Software Installation Inquiries and Problems Remotely . Provide Appropriate Quality Metrics to Management . Provide Remote System Administration and Configuration Assistance . Attempt Problem Reproduction
2.1.2 Level 2 Support: Level 2 (problem determination and temporary fix) --------------- requires both broad and in-depth product expertise. Level 2 support has full responsibility for problem trouble- shooting, and development of avoidance's and workarounds. Level 2 activities include the following: . Critical Call Access or as per Contract/Support Plan . Provide Problem Determination and Verification . Perform Remote Diagnosis . Provide Patch to Customer . Provide Engineering (Level 3) Interface
2.1.3 ▇▇▇▇▇ ▇ ▇▇▇▇▇▇▇. ▇▇▇▇▇ ▇ requires engineering level technical expertise. --------------- The Level 3 support organization has complete ownership of the field release process, and similarly is responsible for providing timely and accurate product defect descriptions and resolution plans to Distributor Level 1 and Level 2 support. Level 3 support activities include the following:
SUPPORT PROVISIONS. The Contractor shall provide office space for the resident inspectors in close proximity to the final assembly area. This office space shall be equipped with desks, outside and interplant telephones, Internet access, file cabinet and chairs.
SUPPORT PROVISIONS