Support Plan Levels Clause Samples
Support Plan Levels. Orange offers a variety of support plans for Customers to subscribe to as each Customer deems appropriate. The following table provides a list of the various services included in each of the Support Plan levels. Customer’s service desk available 24 hours a day, 7 days a week. Yes Yes Advanced diagnosis and End-to-end follow-up of the ticket with NICE inContact support team for all severity level incidents. Yes Yes Severity level 1 and 2 incidents. Unlimited cases Unlimited cases Severity level 3 and 4 incidents. Unlimited cases Pay per incident
Support Plan Levels. Orange offers a variety of support plans for Customers to subscribe to as each Customer deems appropriate. The following table provides a list of the features included in each of the ‘Support Plan’ levels.
Support Plan Levels. Customers may elect to receive Support Services at one of the support plan levels (each a “Support Plan Level”) defined below. In addition to the General Support Coverage described above, and depending upon the Support Plan Level purchased by the Customer, the Support Team shall provide the Customer with Support Services as defined below. Support Plan Level Response Time 1 Business Day N/A Access to Telephone Support N/A N/A Maximum Incidents Per Year Ten (10) N/A Maximum Designated Contacts Per Customer Two (2) N/A