SUPPORT OFFERING Sample Clauses
The SUPPORT OFFERING clause defines the types and levels of support services that a provider will deliver to the customer. It typically outlines the scope of support, such as technical assistance, help desk availability, response times, and any included maintenance or updates. By clearly specifying what support is available and under what conditions, this clause ensures both parties have a mutual understanding of support expectations and helps prevent disputes over service obligations.
SUPPORT OFFERING. 5.1 If Support is purchased as set forth within a Transaction Document, CA will provide Customer with purchased Support in accordance with the guidelines at: ▇▇▇▇▇://▇▇▇▇▇▇▇▇▇.▇▇▇▇▇▇▇▇.▇▇▇ or ▇▇▇▇▇://▇▇▇.▇▇▇▇▇▇▇▇.▇▇▇/support-center/policies, for CA and Symantec branded offerings respectively. If a renewal fee for Maintenance is identified on a Transaction Document, then CA may automatically invoice Customer for such renewal unless CA receives not less than thirty (30) days written notice from Customer prior to the anniversary of the applicable Term that such Maintenance is not desired.
5.2 If Content Updates are included as part of Maintenance, Customer is granted the right to receive and use Content Updates as and when they are made generally available, for the Maintenance term, and only for the quantity, indicated on the applicable Transaction Document(s). This Agreement does not otherwise give Customer the right to obtain or use Content Updates, and any unauthorized access to or use of Content Updates is deemed a breach of this Agreement. Upon expiration or termination of the Maintenance Term, Customer must uninstall any Software component that facilitates the receipt of Content Updates and use of Content Updates after expiration or termination of the Maintenance term is a material breach of this License Agreement.
5.3 Software Updates/Upgrades, as provided pursuant to guidelines, may only be obtained for the Authorized Use Limitation or quantity indicated in the applicable Transaction Document. Any Software Updates/Upgrades to an existing license do not modify or alter Customer’s Authorized Use Limitation or quantity. If Customer is permitted to transfer its licenses to a different Licensed Software title, then Customer may receive a new Transaction Document on the condition that Customer cease using the replaced Licensed Software prior to use of such replacement Licensed Software. Software Updates/Upgrades are subject to the then-current version of this agreement.
SUPPORT OFFERING. 4.1. If Support is purchased by Ordering Activity, CA will provide Ordering Activity with technical support for the CA Software, according to the Support specified in the Authorized CA Partner’s order with CA, to operate according to the Documentation, help desk support and Maintenance for the CA Software based on Support guidelines as described on ▇▇▇▇://▇▇▇.▇▇▇▇▇▇▇.▇▇.▇▇▇.
4.2. In order to initiate an issue, Ordering Activity will provide CA sufficient information so that CA can provide assistance to Ordering Activity in a timely manner.
4.3. CA will provide a minimum of twelve months prior written notice to Ordering Activity if CA ceases to provide new Versions or Releases for a CA Software product.
4.4. CA will renew Support for Ordering Activity’s use of the CA Software upon its acceptance of an order with an Authorized CA Partner for such Support.
SUPPORT OFFERING. 4.1 If Support is purchased as defined in the Transaction Document, CA will provide Customer with technical support for the CA Software to operate according to the Documentation, help desk support and Maintenance for the CA Software based on Support guidelines as described on ▇▇▇▇://▇▇▇.▇▇▇▇▇▇▇.▇▇.▇▇▇.
4.2 In order to initiate an issue, Customer will provide CA sufficient information so that CA can provide assistance to Customer in a timely manner.
4.3 CA will provide a minimum of twelve months prior written notice to Customer if CA ceases to provide new Versions or Releases for a CA Software product.
4.4 If renewal fee of Support is defined on the Transaction Document then CA may automatically invoice Customer for such renewal of Support unless CA receives not less than thirty (30) days written notice from Customer prior to the anniversary of the applicable Term that such Support is not required.
4.5 If selected in the Transaction Document, Customer may purchase a higher tier of Support (Plus or Premier) as further defined at ▇▇▇▇://▇▇▇.▇▇▇▇▇▇▇.▇▇.▇▇▇ for additional fees for each CA Software product.
SUPPORT OFFERING. 4.1 If CA Maintenance is purchased as set forth within a Transaction Document, CA will provide Customer with CA Maintenance in accordance with the guidelines at: ▇▇▇▇▇://▇▇▇▇▇▇▇▇▇.▇▇▇▇▇▇▇▇.▇▇▇/. If a renewal fee for CA Maintenance is identified on a Transaction Document, then CA may automatically invoice Customer for such renewal unless CA receives not less than thirty (30) days written notice from Customer prior to the anniversary of the applicable Term that such CA Maintenance is not desired.
SUPPORT OFFERING. 4.1. CA Maintenance* provides:
SUPPORT OFFERING. 5.1 If Support is purchased as set forth within a Transaction Document, CA will provide Customer