Support Methods Clause Samples
The Support Methods clause defines the specific ways in which support services will be provided to the client. It typically outlines the channels available for support, such as email, phone, or online ticketing systems, and may specify the hours during which support is accessible or the types of issues that can be addressed. By clearly establishing the methods and scope of support, this clause ensures both parties have a mutual understanding of how assistance will be delivered, reducing confusion and setting expectations for service responsiveness.
Support Methods. Support is available through the following methods of communication: i. Via telephone at ▇.▇▇▇.▇▇▇.▇▇▇▇.
Support Methods. Technical support by email or toll free fax is included in Licensee’s annual subscription. Technical support by postal mail is not included but is available for an additional charge. Technical support by telephone is neither offered nor available.
Support Methods. 3.1. Arinda will provide Support via a variety of methods (“the Support Methods”), being:
i) Knowledge Base (an online directory of information and instructions)
ii) Support Ticket system (lodged through the Surf Easy Web Portal)
iii) Email (▇▇▇▇▇▇▇@▇▇▇▇▇▇▇▇.▇▇▇.▇▇)
iv) Telephone (▇▇▇▇ ▇▇▇ ▇▇▇) v) LogMeIn remote access software (▇▇▇▇://▇▇▇.▇▇▇▇▇▇▇.▇▇▇/)
3.2. The Knowledge Base is the only free Support available to all Clients.
3.3. To receive email, telephone or LogMeIn remote Support the Client must be subscribed to a valid Support Plan.
3.4. There is no on-site assistance included in any of the Support Plans. Separate charges apply if the Client wants on- site assistance.
Support Methods. We will use the following methods to provide support: • Telephone • Email • Via remote access tools (where available) Should an on-site visit be required, any reasonably incurred expenses relating to on-site visits will be chargeable.