Support Interface. The interface shall support the following commands being sent to the Contractor. The Contractor shall state the target and maximum amount of time that the below commands shall take. 1. Activate and deactivate devices 2. Reset voicemail passwords 3. Suspend/resume a line of service 4. Kill a device (as available) 5. Wipe a device (as available) 6. Submit trouble tickets The Contractor shall provide acknowledgements of all command completions, which shall be sent to the SFTP site. Trouble ticket updates shall also be added to the SFTP site.
Appears in 4 contracts
Sources: Blanket Purchase Agreement (Bpa), Blanket Purchase Agreement (Bpa), Blanket Purchase Agreement (Bpa)