Support Hours and Platform Availability Sample Clauses
Support Hours and Platform Availability. MajorClarity provides customer support during normal business hours, which are Monday through Friday, excluding major federal holidays, between 7:30 am and 6:00 pm Eastern Standard Time. MajorClarity shall make the Platform available during the term of this Agreement, excluding only when the Platform is not available as a result of an Exception. As “Exception” shall mean (a) Subscriber’s or Student’s misuse of the Platform; (b) failures of Subscriber’s or Student’s internet connectivity; (c) internet or other network traffic or server problems; (d) Subscriber’s or any of its Student’s failure to meet any minimum hardware or software requirements; or (e) Scheduled Downtime as defined below.
Support Hours and Platform Availability. MajorClarity provides customer support during normal business hours, which are Monday through Friday, excluding major federal holidays, between 7:30 am and 6:00 pm Eastern Standard Time. MajorClarity shall make the Platform available during the term of this Agreement, excluding only when the Platform is not available as a result of an Exception. An “Exception” shall mean (a) Subscriber’s or Student’s misuse of the Platform; (b) failures of Subscriber’s or Student’s internet connectivity; (c) internet or other network traffic or server problems;