Support Generally Clause Samples

Support Generally. Ventiv will provide one or more reasonable means of communication to allow Customer’s Support Contacts to contact Ventiv for assistance in resolving problems with the Software (“Help Desk”) in accordance with and during the hours of operation more specifically set forth in this Schedule B. The Help Desk will allow communication in accordance with the table set forth in Section 8.2 below. The terms and conditions of this Schedule B will govern the delivery of any support and/or maintenance services by Ventiv for any Software listed on an Order Form signed by the parties. Subject to your timely payment of the applicable annual Support fees set forth in the Order Form(s) (the “Support Fees”), Ventiv will provide the level of Support (i.e., total number of hours) identified in your Order Form(s) in accordance with the Support descriptions set forth below. Ventiv will notify (electronically or otherwise) Customer of any amendments to such Support descriptions in each notice of term renewal. No other maintenance or support for the Software is included in this Agreement.

Support Generally. With respect to Insperity time clocks and components ordered for use with our TimeStar® Solution (hereinafter referred to as “Equipment” for purposes of these Online Additional Terms), the description, Support and Maintenance purchased by you (if any), and applicable time period of your coverage will be reflected on the Delivery Order. This Equipment Support and Maintenance Plan (“Equipment Plan”) is not applicable to any other hardware or components delivered by us, or any iSolved® time clocks or components delivered by us or an Insperity Partner. The Equipment Plan protects Equipment delivered to you in good working order against hardware failures and defects occurring during the applicable support period. In the event you receive Equipment that is determined to be Dead on Arrival (“DOA”), we will credit your Account for shipping expenses incurred upon return of such DOA Equipment. The Equipment Plan does not provide for parts or labor necessary to initially install any Equipment or to re-install any replacement Equipment, or to perform customizations for any Equipment. Installation parts or labor will be invoiced by us as applicable at our prevailing rates. Equipment Support and Maintenance is available Monday through Friday, from 8:00 a.m. to 5:00 p.m., Houston, Texas time (“Equipment Support Hours”). All Equipment Support Hours exclude our recognized holidays (New Year’s Day, Good Friday, Memorial Day, Independence Day, Labor Day, Thanksgiving Day and the day after, and Christmas Day).

Support Generally. Questionmark shall provide Standard Support in connection with provision of the OnDemand Service as described in Section 13.2 below. If Customer elects to purchase Enterprise Support, Questionmark shall provide additional support under the Enterprise Support Service Level Agreement as described in Section 13.3 below.

Support Generally. Ventiv will provide one or more reasonable means of communication to allow Customer’s Support Contacts to contact Ventiv for assistance in resolving problems with the Software (“Help Desk”) in accordance with and during the hours of operation more specifically set forth in this Schedule B. The Help Desk will allow communication in accordance with the table set forth in Section 7 below.

Support Generally. Ventiv will provide, during Business Hours, one or more reasonable means of communication to allow Customer’s Support Contacts to contact Ventiv for assistance in resolving problems with the Software (“Help Desk”) in accordance with and during the hours of operation more specifically set forth in this Schedule B. The terms and conditions of this Schedule B will govern the delivery of any support and/or maintenance services by Ventiv for any Software listed on an Order Form signed by the parties. Subject to the timely payment of the fees applicable to the support, (the “Support Fees”), Ventiv will provide the Support described in the Agreement and in accordance with the Support descriptions set forth below. Ventiv will use reasonable efforts to assist Customer with the resolution of problems encountered while using the Webrisk Software. If such problems relate to Errors in the Webrisk Software, Ventiv will, within the guidelines set forth herein, take steps and use reasonable efforts to provide Customer with a solution. Ventiv will notify (electronically or otherwise) Customer of any amendments to such Support descriptions in each notice of term renewal. No other maintenance or support for the Software is included in this Agreement.

Support Generally. Licensor shall provide Standard Support in connection with provision of the OnDemand Service as described in Section 13.2 below. If Customer elects to purchase Enterprise Support, Licensor shall provide additional support under the Enterprise Support Service Level Agreement as described in Section 13.3 below.

Support Generally. 2.1 Standard Support is provided for all Customers. Questionmark will provide Enterprise Support in addition to Standard Support for Customers when agreed on the Order. 2.2 Questionmark will use reasonable efforts to respond to requests for assistance, up to a maximum of twenty (20) hours per month without accumulation of unused hours from one month to the next, during Working Hours to the extent described below. Questionmark will not charge for support in excess of the twenty (20) hours per month referred to in the immediately foregoing sentence without notifying Customer in advance that support consumption has exceeded twenty (20) hours per month, to give Customer the opportunity to reduce support consumption or discuss additional support requirements with Questionmark.

Support Generally. Unless specified in subsequent agreement, Serviceaide will provide access to support for up to three (3) named Users. Support for additional Users is available at an additional cost.