Support for Services. 27.1 We will support a service as specified in the contract. 27.2 We are not obliged to support a service in any way that is not specified. For instance, unless a customer contract states otherwise, we are not obliged to provide: 27.2.1 on-site support; or 27.2.2 software or hardware support; or 27.2.3 support outside business hours. 27.3 If a customer contract includes a service level guarantee, we will provide support in accordance with it.
Appears in 2 contracts
Sources: Standard Form of Agreement, Standard Form of Agreement