Support Definitions Clause Samples

The Support Definitions clause establishes the specific meanings of terms related to support services within an agreement. It typically clarifies what constitutes support, such as technical assistance, maintenance, or help desk services, and may define related terms like "business hours" or "response time." By providing clear definitions, this clause ensures that both parties have a mutual understanding of the scope and nature of support obligations, reducing the risk of disputes over what services are included.