Support Cases. Each support case will be assigned a case number. Customer must provide the number when providing communications to LogRhythm regarding the support case. Support cases will be closed when Customer has verified the issue is resolved, where possible. Support cases will also be closed after three (3) Business Days of inactivity on the part of Customer and can be re-opened upon request.
Appears in 6 contracts
Sources: Terms and Conditions, Enterprise License Agreement, Software License Agreement
Support Cases. Each support case will be assigned a case number. Customer must provide the number when providing communications to LogRhythm regarding the support case. Support cases will be closed when Customer has verified the issue is resolved, where possible. Support cases will also be closed after three (3) Business Days of inactivity on the part of Customer and can be re-opened re-opened upon request.
Appears in 4 contracts
Sources: Software License Agreement, Terms and Conditions, Terms and Conditions
Support Cases. Each support case will be assigned a case number. Customer must provide the number when providing communications to LogRhythm regarding the support case. Support cases will shall be closed when Customer has verified the issue is resolved, where possible. Support cases will shall also be closed after three (3) Business Days of inactivity on the part of Customer and can be re-opened upon request.
Appears in 3 contracts
Sources: Terms and Conditions, End User License Agreement, End User License Agreement
Support Cases. Each support case will be assigned a case number. Customer must provide the number when providing communications to LogRhythm regarding the support case. Support cases will shall be closed when Customer has verified the issue is resolved, where possible. Support cases will shall also be closed after three (3) Business Days of inactivity on the part of Customer and can be re-opened upon request.three
Appears in 1 contract
Sources: End User License Agreement
Support Cases. Each support case will be assigned a case number. Customer must provide the number when providing communications to LogRhythm regarding the support case. Support cases will be closed when Customer has verified the issue is resolved, where possible. Support cases will also be closed after three (3) Business Days of inactivity on the part of Customer Customer and can be re-opened re-opened upon request.
Appears in 1 contract
Sources: Software License Agreement
Support Cases. Each support case Support Case will be assigned a case number. Customer must provide the number when providing communications to LogRhythm regarding the support caseSupport Case. Support cases LogRhythm will be closed when request Customer has verified the issue is resolved, where possibleresolved before closing a Support Cases. Support cases will Cases shall also be closed after three (3) Business Days an extended period of time of inactivity on the part of Customer and can be re-opened upon request.
Appears in 1 contract
Sources: End User License Agreement
Support Cases. Each support case will be assigned a case number. Customer must provide the number when providing communications to LogRhythm regarding the support case. Support cases will be closed when Customer has verified the issue is resolved, where possible. Support cases will also be closed after three (3) Business Days of inactivity on the part of Customer and can be re-/opened upon request.
Appears in 1 contract
Sources: Terms and Conditions