Support Boundaries Sample Clauses
The Support Boundaries clause defines the scope and limitations of support services provided under an agreement. It typically outlines what types of assistance are included, such as technical troubleshooting or customer service, and specifies any exclusions, such as support for third-party products or issues caused by user error. By clearly delineating what support is and is not available, this clause helps manage expectations and prevents disputes over the level of service to be provided.
Support Boundaries. Normal support is provided via our trouble ticket management system during our normal operating business hours. The Company provides 24x7 emergency support in case of outages or failure. All services and servers in the Company's locations are unmanaged unless a seperate management contract has been purchased; the Company only ensures that the service is up and running. The Company DOES NOT OFFER SUPPORT FOR APPLICATION SPECIFIC ISSUES. If the Customer does not remember their login details for the customer management system, they should contact ▇▇▇▇▇▇▇@▇▇▇▇▇▇▇▇▇▇▇▇▇.▇▇▇ to get new credentials.
Support Boundaries. Use of FSL Software Technologies Ltd services requires a certain level of knowledge in the use of Internet languages, protocols, software, industry, and domain. This level of knowledge varies depending on the anticipated use and expectations out of the services subscribed. The Data Administration would remain the customer’s sole responsibility and FSL Software Technologies Ltd. shall bear no responsibility for any damage that occurs due to power failure, accident, fire, or any other unforeseen event. It remains the customer’s responsibility to verify and use the software in all the cases. They are required to feed the necessary information within the stipulated time so as to enable the smooth implementation. The customer is responsible for feeding the information, entering the data, uploading the contents, and providing restricted access to its respective users. Implementation and configuration services are limited to installing the software (on customer’s site or on Compliance Mantra server as specified in the contract agreement) and to provide adequate training of know-how’s to use the software. However, our team of domain experts will be happy to prepare a quote to fit your specific requirements. FSL Software Technologies Ltd provides technical support for services only to its subscribers and limits the technical support to its area of expertise. FSL Software Technologies Ltd provides support related to Compliance Mantra features to maximize the benefits out of its services. FSL Software Technologies Ltd does not provide technical support to the customers’ end-customers.
Support Boundaries. Server Mania provides 24x7 technical support to its Subscribers for managed and non-managed Services. The Company limits its technical support to the Services, being its area of expertise. The following are Server Mania’s guidelines when providing support: Server Mania provides support related to the Subscriber’s hosting’s physical functioning. Server Mania does not offer technical support for application specific issues such as cgi programming, html or any other such issue. Server Mania does not provide technical support for the Subscriber’s customers. If the Subscriber has email access, Server Mania encourages the Subscriber to email ▇▇▇▇▇▇▇@▇▇▇▇▇▇▇▇▇▇▇.▇▇▇ for assistance. Lastly, the Knowledge Base in the Server Mania program the Subscriber is using may have the answer to the Subscriber’s question. As such, Server Mania encourages the Subscriber to investigate these resources before calling tech support. With respect to managed Services, Server Mania will not interfere with the Subscriber’s developed software. The scope of support boundaries for managed Services will be defined on an individual Subscriber basis and will be outlined on the Term Sheet portion of this Agreement. Support boundaries for both managed and unmanaged Services can also be found on the Server Mania website.
Support Boundaries. Contract CADD Group, provides technical support to our subscribers (except for few holidays and short company meetings when we close our center.) We limit our technical support to our area of expertise. The following is our guidelines when providing support: Contract CADD Group provides support related to your server or virtual site physical functioning. Contract CADD Group does not offer tech support for application specific issues such as cgi programming, html or any other such issue. Contract CADD Group does not provide technical support for YOUR customers. If you can email, we encourage you to email support@ContractCADD ▇▇▇▇▇.▇▇▇ for assistance. If you are able to get online and have other questions, the answers may be on our home page at ▇▇▇▇://▇▇▇.▇▇▇▇▇▇▇▇ CADD ▇▇▇▇▇.▇▇▇/▇▇▇▇▇▇▇/ - we encourage you to check there first. Lastly, the Help files in the program you are using may have the answer to your question so please do investigate these resources before calling tech support.
Support Boundaries. ▇▇▇▇▇▇▇.▇▇, provides best effort technical support to our subscribers via our Support Ticket system. The following are our guidelines when providing support: ▇▇▇▇▇▇▇.▇▇ provides support related to your ▇▇▇▇▇▇▇.▇▇ virtual server physically functioning. ▇▇▇▇▇▇▇.▇▇ does not offer technical support for application specific issues such as application configuration, cgi programming, web or mail server configuration, or any other such issue. ▇▇▇▇▇▇▇.▇▇ does not provide technical support to your customers.