Supplier Order Gateway and Workflow Manager Availability System Availability Sample Clauses
The 'Supplier Order Gateway and Workflow Manager Availability' clause defines the required operational uptime for the supplier's order processing and workflow management systems. It typically specifies the minimum percentage of time these systems must be accessible and functioning, often excluding scheduled maintenance periods, and may outline procedures for reporting and resolving outages. This clause ensures that critical business processes dependent on these systems can proceed without undue interruption, thereby minimizing operational risk and supporting reliable service delivery.
Supplier Order Gateway and Workflow Manager Availability
System Availability. The Order Gateway and Workflow Manager shall be available and functioning in accordance with the OG SLA (as defined in Section 3.0 below) **** excluding 1) regularly scheduled downtimes to perform system upgrades, application administration, and any other planned events as agreed in advance in writing by the Parties and 2) Supplier written requests to AT&T for any unscheduled maintenance outage periods, if needed (“System Uptime”). System Availability is measured by ASP Solution component for each Channel and is calcualted as follows: ****