Subscription Services and Support. (a) Support. Subject to the terms hereof, PreApp will provide Customer with reasonable consultation and assistance with operational and technical support issues arising from use of the Software by Authorized Users during Business Hours, pursuant to requests for support services submitted by telephone, email, or to a web portal as PreApp shall provide to Customer from time to time. PreApp shall provide such services as promptly as is reasonably practicable based upon priority determined in good faith by PreApp.
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Sources: Software as a Service Agreement, Software as a Service Agreement