Common use of Subscriber Services Clause in Contracts

Subscriber Services. CHM shall prepare and present to WCNY an annual report containing recommendations as to the scope of services offered by the HMO, as well as procedures and policies and such other matters as CHM deems appropriate or as shall be requested by WCNY, including a management summary of complaints and grievances, disposition thereof and recommendations for improved plan management.

Subscriber Services. CHM shall prepare and present to WCNY WCCT an annual report containing recommendations as to the scope of services offered by the HMO, as well as procedures and policies and such other matters as CHM deems appropriate or as shall be requested by WCNYWCCT, including a management summary of complaints and grievances, disposition thereof and recommendations for improved plan management.