Stock returns and exchanges Clause Samples

Stock returns and exchanges. The MSP is required to design and implement a stock return and exchange process and procedure in consultation with TfNSW within 20 Business Days of the Commencement Date. B8.1 Online web-based ordering system (a) provide an operational online web-based ordering system for the lodgement of Orders by the Agencies and Agency Personnel for new and replacement items of Agency Apparel. The system must allow Orders to be placed on-line via a portal on each Agency's internet and intranet sites; (b) set up and maintain an on-line product catalogue for Agency Apparel; (c) ensure that the on-line web-based ordering system and product catalogue provides as a minimum: (i) the ability for each Agency and Agency Personnel to select items of Agency Apparel using an online catalogue ‘shopping cart’ system; (ii) an electronic approval mechanism allowing any Agency Personnel member to place an Order, however, the Order must not be sent to the MSP to pick, pack and deliver the relevant Agency Apparel, until that Order has become an Authorised Order; (iii) prior to an Order being approved to become an Authorised Order verification of the entitlement of Agency Personnel to Agency Apparel in strict accordance with each Agency's approved entitlement list, which may be varied from time to time by each Agency, provided that Agency Personnel may order Agency Apparel in excess of their applicable approved entitlements if that Agency Personnel submits a direct prepayment to the MSP for such excess Agency Apparel at the time of Order; (iv) electronic notification to the Agency Personnel placing the Order advising of the process and progress of their Order, with the minimum notification being receipt and approval of Order to be an Authorised Order, placement of the Authorised Order with the MSP, notification of expected delivery timeframe and dispatch of the Authorised Order (including courier tracking identification and any delays); (v) a system that is Secure Sockets Layer ("SSL") certified and secures transactions using Hyper Text Transfer Protocol ("HTTP") over SSL and a SSL server certificate from a certificate authority which is pre-loaded into Microsoft Internet Explorer; and (vi) availability to the system at least 99% of the time during Business Hours. B8.2 Ordering system functions (a) secure; (b) able to provide a complete auditable record of all transactions in accordance with item B8.5 (Records); (c) able to generate online reports as required by each Agency; (d) able to ac...